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    Z-Push / KOE not syncing anymore

    Synchronising (mobile) devices via Z-Push
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    • icey
      icey last edited by

      Hi,

      i am running out of ideas in troubleshooting an issue which appeared abou 1 month ago after updating. Several iOS Device are synced without probs so far. Just one outlook 2016 makes trouble. I tried also on a outlook 2013 without success. Its getting the first 400 Mails and then stops… I already tried to delete, wipe, remove, clearloop and fixstates with z-push-admin. No difference. Further updating to the latest didn´t bring any changes to that.
      How can i get the prob solved? I would be glad about tips.

      Kopano Core 8.5.81.197
      Webapp 3.4.6.1210
      MDM 2.1.0.28
      z-push 2.3.8.beta2

      Thanks in advance.

      Best regards,
      Markus

      1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano last edited by fbartels

        Some logging would be nice. https://wiki.z-hub.io/display/ZP/Debugging

        PS: are you also using KOE? Outlook has shown to request some folder over and over again even if they are long gone on the backend. The only thing to solve this is to get rid of the profile in Outlook (resyncing from z-push-admin is not enough here).

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        1 Reply Last reply Reply Quote 0
        • ivamp
          ivamp last edited by

          Hi,
          Same problem with Outlook, I have create many profil in Outlook and test in other computer.
          After 1 month I don’t have solution and Kopano too :(
          If you have solution I’m happy to know it

          Best regard

          1 Reply Last reply Reply Quote 0
          • icey
            icey last edited by

            Hi,

            thanks for answering. Yeah i indeed have already tried to delete the whole profile, removed all .pst files and added a new profile. Also i have tried by another machine. Today i recongnized that it seems to stuck at the calender…
            What logs do you need and how should i post them?
            Best regards
            Markus

            fbartels 1 Reply Last reply Reply Quote 0
            • icey
              icey last edited by

              Hi,

              i got lots of errors in th ez-push.log like:

              10/02/2018 14:04:50 [ 4642] [ INFO] [gustav] HandlePing(): unknown collection 'U21301', triggering HierarchySync
10/02/2018 14:04:50 [ 4642] [ INFO] [gustav] NoHierarchyCacheAvailableException: Folderid 'U21f33' is not fully synchronized on the device - code: 0 - file: /usr/share/z-push/lib/core/devicemanager.php:448
10/02/2018 14:04:50 [ 1910] [ INFO] [gustav] StateNotFoundException: No hierarchy UUID linked to device. Requesting folder resync. - code: 0 - file: /usr/share/z-push/lib/core/statemanager.php:486
10/02/2018 14:04:50 [ 4642] [ INFO] [gustav] HandlePing(): unknown collection 'U21f33', triggering HierarchySync
10/02/2018 14:04:50 [ 4642] [ INFO] [gustav] NoHierarchyCacheAvailableException: Folderid 'U2276b' is not fully synchronized on the device - code: 0 - file: /usr/share/z-push/lib/core/devicemanager.php:448
10/02/2018 14:04:50 [ 4642] [ INFO] [gustav] HandlePing(): unknown collection 'U2276b', triggering HierarchySync
10/02/2018 14:04:50 [ 4642] [ INFO] [gustav] NoHierarchyCacheAvailableException: Folderid 'U22f50' is not fully synchronized on the device - code: 0 - file: /usr/share/z-push/lib/core/devicemanager.php:448
10/02/2018 14:04:50 [ 4642] [ INFO] [gustav] HandlePing(): unknown collection 'U22f50', triggering HierarchySync
10/02/2018 14:04:50 [ 4642] [ INFO] [gustav] NoHierarchyCacheAvailableException: Folderid 'U23b41' is not fully synchronized on the device - code: 0 - file: /usr/share/z-push/lib/core/devicemanager.php:448
10/02/2018 14:04:50 [ 4642] [ INFO] [gustav] HandlePing(): unknown collection 'U23b41', triggering HierarchySync

10/02/2018 14:04:53 [ 1910] [ INFO] [gustav] StateNotFoundException: FileStateMachine->GetState(): Could not locate state '/var/lib/z-push/3/4/f728750dbe95435594c1a85d4e01ef43-6579ee23-fd3c-4628-a034-ccf1da8775ee-1' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:119
10/02/2018 14:04:53 [ 1910] [ INFO] [gustav] StateNotFoundException: FileStateMachine->GetState(): Could not locate state '/var/lib/z-push/3/4/f728750dbe95435594c1a85d4e01ef43-ec062ab5-b7c8-4d7a-8828-35c57e6c14f1-1' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:119
10/02/2018 14:04:53 [ 1910] [ INFO] [gustav] StateNotFoundException: FileStateMachine->GetState(): Could not locate state '/var/lib/z-push/3/4/f728750dbe95435594c1a85d4e01ef43-411f31c2-77c1-4a90-81b4-d5a65afbcd06-1' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:119
10/02/2018 14:04:53 [ 1910] [ INFO] [gustav] StateNotFoundException: FileStateMachine->GetState(): Could not locate state '/var/lib/z-push/3/4/f728750dbe95435594c1a85d4e01ef43-0f355a4b-0e25-44c1-acd2-1dab7fe6c6c5-1' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:119
10/02/2018 14:04:53 [ 1910] [ INFO] [gustav] StateNotFoundException: FileStateMachine->GetState(): Could not locate state '/var/lib/z-push/3/4/f728750dbe95435594c1a85d4e01ef43-a5639e80-dcf0-4283-9178-bee66a5d7d86-1' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:119
10/02/2018 14:04:53 [ 1910] [ INFO] [gustav] StateNotFoundException: FileStateMachine->GetState(): Could not locate state '/var/lib/z-push/3/4/f728750dbe95435594c1a85d4e01ef43-7d96c1f2-645e-481d-9b9e-9220d641772a-1' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:119
10/02/2018 14:04:53 [ 1910] [ INFO] [gustav] StateNotFoundException: FileStateMachine->GetState(): Could not locate state '/var/lib/z-push/3/4/f728750dbe95435594c1a85d4e01ef43-bac7e561-53c9-477c-a6db-4b5e75456c00-1' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:119
10/02/2018 14:04:53 [ 1910] [ INFO] [gustav] StateNotFoundException: FileStateMachine->GetState(): Could not locate state '/var/lib/z-push/3/4/f728750dbe95435594c1a85d4e01ef43-89eea5dd-a9d8-485c-8a1f-b33ac5094209-1' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:119
10/02/2018 14:04:53 [ 1910] [ INFO] [gustav] StateNotFoundException: FileStateMachine->GetState(): Could not locate state '/var/lib/z-push/3/4/f728750dbe95435594c1a85d4e01ef43-591c3c39-39f0-46bd-a80b-f93dbbca1706-1' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:119
10/02/2018 14:04:53 [ 1910] [ INFO] [gustav] StateNotFoundException: FileStateMachine->GetState(): Could not locate state '/var/lib/z-push/3/4/f728750dbe95435594c1a85d4e01ef43-7af91ccb-f18b-4d4b-b201-5af4e558c7c5-1' - code: 0 - file: /usr/share/z-push/lib/default/filestatemachine.php:119
10/02/2018 14:04:53 [ 1910] [ INFO] [gustav] cmd='Sync' memory='7.02 MiB/7.75 MiB' time='0.85s' devType='WindowsOutlook' devId='f728750dbe95435594c1a85d4e01ef43' getUser='gustav' from='193.159.133.181' idle='0s' version='2.3.9' method='POST' httpcode='200'
10/02/2018 14:04:56 [ 1910] [ INFO] [gustav] cmd='Sync' memory='12.95 MiB/13.75 MiB' time='2.93s' devType='WindowsOutlook' devId='f728750dbe95435594c1a85d4e01ef43' getUser='gustav' from='193.159.133.181' idle='0s' version='2.3.9' method='POST' httpcode='200'
10/02/2018 14:04:57 [30887] [ INFO] [gustav] SyncCollections->CheckForChanges(): Waiting for store changes... (lifetime 3540 seconds)
10/02/2018 14:04:57 [30887] [ INFO] [gustav] cmd='Ping' memory='8.06 MiB/8.50 MiB' time='0.48s' devType='WindowsOutlook' devId='f728750dbe95435594c1a85d4e01ef43' getUser='gustav' from='193.159.133.181' idle='0s' version='2.3.9' method='POST' httpcode='200'
10/02/2018 14:04:58 [ 1910] [WARN] [gustav] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
10/02/2018 14:05:07 [ 1910] [ INFO] [gustav] cmd='Sync' memory='11.41 MiB/12.25 MiB' time='10.02s' devType='WindowsOutlook' devId='f728750dbe95435594c1a85d4e01ef43' getUser='gustav' from='193.159.133.181' idle='0s' version='2.3.9' method='POST' httpcode='200'
10/02/2018 14:05:18 [ 4642] [ INFO] [gustav] SyncCollections->CheckForChanges(): Waiting for store changes... (lifetime 3540 seconds)
10/02/2018 14:05:18 [ 4642] [ INFO] [gustav] cmd='Ping' memory='7.82 MiB/8.25 MiB' time='0.43s' devType='WindowsOutlook' devId='f728750dbe95435594c1a85d4e01ef43' getUser='gustav' from='193.159.133.181' idle='0s' version='2.3.9' method='POST' httpcode='200'
10/02/2018 14:05:36 [ 4642] [ INFO] [markus] cmd='Sync' memory='2.35 MiB/3.00 MiB' time='0.06s' devType='iPhone' devId='k56o6sg1kp4lt6jj6t55mfd4tk' getUser='markus' from='193.159.133.181' idle='0s' version='2.3.9' method='POST' httpcode='200'
10/02/2018 14:05:36 [30887] [ INFO] [icey] cmd='Sync' memory='2.34 MiB/3.00 MiB' time='0.04s' devType='iPhone' devId='k56o6sg1kp4lt6jj6t55mfd4tk' getUser='icey' from='193.159.133.181' idle='0s' version='2.3.9' method='POST' httpcode='200'
10/02/2018 14:05:36 [ 4642] [ INFO] [markus] cmd='Sync' memory='2.35 MiB/3.00 MiB' time='0.04s' devType='iPhone' devId='k56o6sg1kp4lt6jj6t55mfd4tk' getUser='markus' from='193.159.133.181' idle='0s' version='2.3.9' method='POST' httpcode='200'
10/02/2018 14:05:39 [30887] [ INFO] [icey] cmd='Sync' memory='2.34 MiB/3.00 MiB' time='0.04s' devType='iPhone' devId='k56o6sg1kp4lt6jj6t55mfd4tk' getUser='icey' from='193.159.133.181' idle='0s' version='2.3.9' method='POST' httpcode='200'
10/02/2018 14:05:54 [ 1910] [ INFO] [gustav] SyncCollections->CheckForChanges(): Waiting for store changes... (lifetime 900 seconds)
10/02/2018 14:06:11 [ 2155] [ INFO] [gustav] StatusException: SyncCollections->CheckForChanges(): Timeout forced after 360s from 900s due to other process - code: 3 - file: /usr/share/z-push/lib/core/synccollections.php:579
10/02/2018 14:06:11 [ 2155] [ INFO] [gustav] cmd='Ping' memory='7.98 MiB/8.25 MiB' time='360.39s' devType='iPhone' devId='c3kf4d2u4d4ed81gqj9d40uf74' getUser='gustav' from='80.187.111.129' idle='360s' version='2.3.9' method='POST' httpcode='200'

              The device id with the fault is f728750dbe95435594c1a85d4e01ef43

              1 Reply Last reply Reply Quote 0
              • externa1
                externa1 last edited by externa1

                What are the file/folder permissions on /var/lib/z-push ? they should be of the web server you’re using (eg www-data for apache)

                rg
                christian

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                • icey
                  icey last edited by

                  Hi,

                  so they are. owner and group are www-data and it is 0755

                  Markus

                  1 Reply Last reply Reply Quote 0
                  • fbartels
                    fbartels Kopano @icey last edited by fbartels

                    @icey said in Z-Push / KOE not syncing anymore:

                    What logs do you need and how should i post them?

                    I’ve already posted link for you that explains how to get debug logging. To have something meaningful in the log you should enable the logging and the create a new profile in outlook.

                    Since the log is the likely to big for a single post you could put it on a public pastebin.

                    If you have a kopano subscription you could also attach the log to a service case.

                    Regards Felix

                    Resources:
                    https://kopano.com/blog/how-to-get-kopano/
                    https://documentation.kopano.io/
                    https://kb.kopano.io/

                    Support overview:
                    https://kopano.com/support/

                    1 Reply Last reply Reply Quote 0
                    • icey
                      icey last edited by

                      Hi fbartels,

                      i hope i got the logs you want :) i putted them on the server to doenload. They are indeed to big. Because i tried to sync a new client they are very full.
                      http://sapper-plus.de/kopano.rar

                      Thanks so far for helping.
                      Markus

                      1 Reply Last reply Reply Quote 0
                      • fbartels
                        fbartels Kopano last edited by

                        Just briefly scrolled through the wbxml of the Outlook account. on first look I could not find anything suspicious. Did the sync already stop when you copied the file?

                        Regards Felix

                        Resources:
                        https://kopano.com/blog/how-to-get-kopano/
                        https://documentation.kopano.io/
                        https://kb.kopano.io/

                        Support overview:
                        https://kopano.com/support/

                        1 Reply Last reply Reply Quote 0
                        • icey
                          icey last edited by

                          Hi Felix,
                          it is indeed very curious… The log ends on 12:06 but the outlook is still opened, with the status “Folder Calendar is being syncronized” and the timestamp of the log is 14:12…
                          Do you need any further informations or logs?

                          Kind regards
                          Markus

                          1 Reply Last reply Reply Quote 0
                          • Manfred
                            Manfred Kopano last edited by

                            Hi Markus,

                            is there more of gustav.log? Because there are errors in z-push.log at 14:50 and gustav.log ends at 12:06.

                            Manfred

                            1 Reply Last reply Reply Quote 0
                            • icey
                              icey last edited by icey

                              Hi Manfred,
                              i just deleted the old log and gave a new try. Now i got many errors in the gustav.log… Also the outlook is hanging with ‘Folder calender is beeing syncronised’

                              17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Sync(): no exporter setup for 'Uebd3b' as GlobalWindowSize is full.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Global WindowSize for amount of exported changes reached, omitting output for collection.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Sync(): no exporter setup for 'Uef5de' as GlobalWindowSize is full.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Global WindowSize for amount of exported changes reached, omitting output for collection.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Sync(): no exporter setup for 'Uf0896' as GlobalWindowSize is full.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Global WindowSize for amount of exported changes reached, omitting output for collection.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Sync(): no exporter setup for 'U1165b' as GlobalWindowSize is full.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Global WindowSize for amount of exported changes reached, omitting output for collection.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Sync(): no exporter setup for 'Uf3beb' as GlobalWindowSize is full.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Global WindowSize for amount of exported changes reached, omitting output for collection.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Sync(): no exporter setup for 'Uf9dfa' as GlobalWindowSize is full.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Global WindowSize for amount of exported changes reached, omitting output for collection.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Sync(): no exporter setup for 'Ufa01c' as GlobalWindowSize is full.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Global WindowSize for amount of exported changes reached, omitting output for collection.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Sync(): no exporter setup for 'Ufe2c4' as GlobalWindowSize is full.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Global WindowSize for amount of exported changes reached, omitting output for collection.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Sync(): no exporter setup for 'U96306' as GlobalWindowSize is full.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Global WindowSize for amount of exported changes reached, omitting output for collection.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Sync(): no exporter setup for 'U75bef' as GlobalWindowSize is full.
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] Global WindowSize for amount of exported changes reached, omitting output for collection.
17/02/2018 08:43:59 [18744] [WBXML] [gustav] [f728750dbe95435594c1a85d4e01ef43] O   </Folders>
17/02/2018 08:43:59 [18744] [WBXML] [gustav] [f728750dbe95435594c1a85d4e01ef43] O  </Synchronize>
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] WBXMLEncoder->endTag() WBXML output completed
17/02/2018 08:43:59 [18744] [WBXML] [gustav] [f728750dbe95435594c1a85d4e01ef43] WBXML-OUT: more than 512K of data
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] HandleSync: Processed 163 folders
17/02/2018 08:43:59 [18744] [WBXML] [gustav] [f728750dbe95435594c1a85d4e01ef43] WBXML-IN : Aw(.....)AzUxMgABV1gDMAABYgMyAAFjAzgAAQARRUYDNAABSAMxAAEBAQEAAE9LA3tjZWQ4MzMzYy0wNjBmLQ==
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] LoopDetection->ProcessLoopDetectionTerminate()
17/02/2018 08:43:59 [18744] [ INFO] [gustav] [f728750dbe95435594c1a85d4e01ef43] cmd='Sync' memory='7.07 MiB/7.75 MiB' time='1.82s' devType='WindowsOutlook' devId='f728750dbe95435594c1a85d4e01ef43' getUser='gustav' from='193.159.136.15' idle='0s' version='2.3.9' method='POST' httpcode='200'
17/02/2018 08:43:59 [18744] [DEBUG] [gustav] [f728750dbe95435594c1a85d4e01ef43] -------- End

                              z-push-error.log:

                              17/02/2018 08:03:46 [17207] [ERROR] [gustav] Ignored broken message (SyncMail). Reason: '2' Folderid: 'U81c68' message id 'U81c68:a898e84976e34829848f9b0e374f6630a69202000000'
17/02/2018 08:03:46 [17207] [WARN] [gustav] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
17/02/2018 08:03:46 [17207] [WARN] [gustav] Mobile loop detected! Messages sent to the mobile will be restricted to 2 items in order to identify the conflict
17/02/2018 08:03:46 [17207] [ERROR] [gustav] Ignored broken message (SyncTask). Reason: '2' Folderid: 'U62dd1' message id 'U62dd1:a898e84976e34829848f9b0e374f66302c3d02000000'
17/02/2018 08:03:46 [17207] [WARN] [gustav] Mobile loop detected! Messages sent to the mobile will be restricted to 2 items in order to identify the conflict
17/02/2018 08:03:47 [17207] [ERROR] [gustav] Ignored broken message (SyncMail). Reason: '2' Folderid: 'U1165b' message id 'U1165b:a898e84976e34829848f9b0e374f6630c23e02000000'
17/02/2018 08:03:47 [17207] [WARN] [gustav] Mobile loop detected! Messages sent to the mobile will be restricted to 2 items in order to identify the conflict
17/02/2018 08:03:48 [17207] [ERROR] [gustav] Ignored broken message (SyncMail). Reason: '2' Folderid: 'U12150' message id 'U12150:a898e84976e34829848f9b0e374f6630277b02000000'
17/02/2018 08:42:04 [17207] [WARN] [gustav] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
17/02/2018 08:42:04 [17207] [WARN] [gustav] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
17/02/2018 08:43:58 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
17/02/2018 08:43:58 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
17/02/2018 08:43:58 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
17/02/2018 08:43:59 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] SyncObject->Check(): object from type SyncMail: parameter 'from' contains an invalid email address '"" <>'. Address is removed.
17/02/2018 08:43:59 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] SyncObject->Check(): object from type SyncMail: parameter 'from' contains an invalid email address '"" <>'. Address is removed.
17/02/2018 08:43:59 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] SyncObject->Check(): object from type SyncMail: parameter 'from' contains an invalid email address '"" <>'. Address is removed.
17/02/2018 08:43:59 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] SyncObject->Check(): object from type SyncMail: parameter 'from' contains an invalid email address '"" <>'. Address is removed.
17/02/2018 08:43:59 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] SyncObject->Check(): object from type SyncMail: parameter 'from' contains an invalid email address '"" <>'. Address is removed.```

                              z-push.log

                              17/02/2018 08:43:57 [18744] [ INFO] [gustav] [] Options request
17/02/2018 08:43:57 [18744] [ INFO] [gustav] [] cmd='' memory='1.59 MiB/2.00 MiB' time='0.02s' devType='' devId='' getUser='gustav' from='193.159.136.15' idle='0s' version='2.3.9' method='OPTIONS' httpcode='200'
17/02/2018 08:43:57 [18744] [ INFO] [gustav] [f728750dbe95435594c1a85d4e01ef43] cmd='FolderSync' memory='4.40 MiB/4.75 MiB' time='0.08s' devType='WindowsOutlook' devId='f728750dbe95435594c1a85d4e01ef43' getUser='gustav' from='193.159.136.15' idle='0s' version='2.3.9' method='POST' httpcode='200'
17/02/2018 08:43:58 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
17/02/2018 08:43:58 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
17/02/2018 08:43:58 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
17/02/2018 08:43:59 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] SyncObject->Check(): object from type SyncMail: parameter 'from' contains an invalid email address '"" <>'. Address is removed.
17/02/2018 08:43:59 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] SyncObject->Check(): object from type SyncMail: parameter 'from' contains an invalid email address '"" <>'. Address is removed.
17/02/2018 08:43:59 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] SyncObject->Check(): object from type SyncMail: parameter 'from' contains an invalid email address '"" <>'. Address is removed.
17/02/2018 08:43:59 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] SyncObject->Check(): object from type SyncMail: parameter 'from' contains an invalid email address '"" <>'. Address is removed.
17/02/2018 08:43:59 [18744] [WARN] [gustav] [f728750dbe95435594c1a85d4e01ef43] SyncObject->Check(): object from type SyncMail: parameter 'from' contains an invalid email address '"" <>'. Address is removed.
17/02/2018 08:43:59 [18744] [ INFO] [gustav] [f728750dbe95435594c1a85d4e01ef43] cmd='Sync' memory='7.07 MiB/7.75 MiB' time='1.82s' devType='WindowsOutlook' devId='f728750dbe95435594c1a85d4e01ef43' getUser='gustav' from='193.159.136.15' idle='0s' version='2.3.9' method='POST' httpcode='200'
17/02/2018 08:44:37 [17207] [ INFO] [gustav] [webservice] Announcing latest AS version to device: 12.0,12.1,14.0
17/02/2018 08:44:37 [17207] [ INFO] [gustav] [webservice] WebserviceDevice::GetDeviceDetails('6980e5336cb54957b08d23cb45e3e817'): getting device details from state of user 'gustav'
17/02/2018 08:44:37 [17207] [ INFO] [gustav] [webservice] cmd='WebserviceDevice' memory='5.65 MiB/6.25 MiB' time='0.21s' devType='webservice' devId='webservice' getUser='gustav' from='93.213.48.228' idle='0s' version='2.3.9' method='POST' httpcode='200'
17/02/2018 08:45:37 [17095] [ INFO] [gustav] [webservice] Announcing latest AS version to device: 12.0,12.1,14.0
17/02/2018 08:45:37 [17095] [ INFO] [gustav] [webservice] WebserviceDevice::GetDeviceDetails('6980e5336cb54957b08d23cb45e3e817'): getting device details from state of user 'gustav'
17/02/2018 08:45:37 [17095] [ INFO] [gustav] [webservice] cmd='WebserviceDevice' memory='5.65 MiB/6.25 MiB' time='0.20s' devType='webservice' devId='webservice' getUser='gustav' from='93.213.48.228' idle='0s' version='2.3.9' method='POST' httpcode='200'
17/02/2018 08:46:37 [18744] [ INFO] [gustav] [webservice] Announcing latest AS version to device: 12.0,12.1,14.0
17/02/2018 08:46:37 [18744] [ INFO] [gustav] [webservice] WebserviceDevice::GetDeviceDetails('6980e5336cb54957b08d23cb45e3e817'): getting device details from state of user 'gustav'
17/02/2018 08:46:37 [18744] [ INFO] [gustav] [webservice] cmd='WebserviceDevice' memory='5.65 MiB/6.25 MiB' time='0.22s' devType='webservice' devId='webservice' getUser='gustav' from='93.213.48.228' idle='0s' version='2.3.9' method='POST' httpcode='200'
17/02/2018 08:47:37 [18744] [ INFO] [gustav] [webservice] Announcing latest AS version to device: 12.0,12.1,14.0
17/02/2018 08:47:37 [18744] [ INFO] [gustav] [webservice] WebserviceDevice::GetDeviceDetails('6980e5336cb54957b08d23cb45e3e817'): getting device details from state of user 'gustav'
17/02/2018 08:47:37 [18744] [ INFO] [gustav] [webservice] cmd='WebserviceDevice' memory='5.65 MiB/6.25 MiB' time='0.21s' devType='webservice' devId='webservice' getUser='gustav' from='93.213.48.228' idle='0s' version='2.3.9' method='POST' httpcode='200'

                              Markus

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                              • Sebastian
                                Sebastian Kopano last edited by

                                These are no errors, but INFO and DEBUG messages! Errors would be FATAL, ERROR or even WARN.

                                You are in loop detection. Why is another question, but it’s per se no error.
                                You could try to force loop detection to terminate via z-push-admin. But if you have broken items in your store it will just kick in again.
                                Read more about loop detection here: https://wiki.z-hub.io/display/ZP/Loop+detection

                                Cheers,
                                Sebastian

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                                • icey
                                  icey last edited by

                                  H i Sebastian,
                                  ok so far. When i delete the system wide loop detection data it syncs a few more mails and stops again… so how can i get closer to the prob. it is an outlook and i got a good network/inet connection…

                                  Markus

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                                  • Sebastian
                                    Sebastian Kopano last edited by

                                    Beto a WBXML log. The wiki has more details (debugging).

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                                    • icey
                                      icey last edited by icey

                                      Hi Manfred and Sebastian,

                                      i would like to provide you the wbxml.log. i am not getting an idea out of it :(
                                      Hopefully you can find an error where i can solve the problem.

                                      Thanks in advance

                                      Markus

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                                      • Manfred
                                        Manfred Kopano last edited by

                                        Hi Markus,

                                        yes, you can post the link to the WBXML log and we will take a look at it.

                                        Manfred

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                                        • icey
                                          icey last edited by

                                          Great, thanks! There you go: https://sapper-plus.de/log/gustav.rar

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                                          • Manfred
                                            Manfred Kopano last edited by

                                            Hi Markus,

                                            I’ve looked through the log and didn’t find anything obviously wrong. I have some questions though.

                                            There are quite some folders and messages you’re syncing. Have you tried synchronising 1 month instead of all items?

                                            What is the size of the .ost file associated to this Outlook profile?

                                            The both broken appointments, “Internorga 2013” and “Sapper Göppingen” have a quite unusual UID. Are they invitations from external system?

                                            Have you tried running kopano-fsck?

                                            Manfred

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