webapp-3.4.11.1346 login problem
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Wed Apr 4 00:07:37 2018: [=======] [ 3449] Starting kopano-spooler version 8.6.80.397 (pid 3449) Wed Apr 4 00:07:37 2018: [crit ] [ 3449] ---------------------------------------------------------------------- Wed Apr 4 00:07:37 2018: [crit ] [ 3449] Fatal error detected. Please report all following information. Wed Apr 4 00:07:37 2018: [crit ] [ 3449] Application kopano-spooler version: 8.6.80.397 Wed Apr 4 00:07:37 2018: [crit ] [ 3449] OS: Linux, release: 3.10.0-693.21.1.el7.x86_64, version: #1 SMP Wed Mar 7 19:03:37 UTC 2018, hardware: x86_64 Wed Apr 4 00:07:37 2018: [crit ] [ 3449] Thread name: kopano-spooler Wed Apr 4 00:07:37 2018: [crit ] [ 3449] Peak RSS: 8240 Wed Apr 4 00:07:37 2018: [crit ] [ 3449] Pid 3449 caught SIGABRT (6), out of memory or unhandled exception, traceback: Wed Apr 4 00:07:37 2018: [crit ] [ 3449] Backtrace: Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #0. /lib64/libkcutil.so.0(+0x2ad7e) [0x7f26bbad9d7e] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #1. /lib64/libkcutil.so.0(+0x208fd) [0x7f26bbacf8fd] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #2. /lib64/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1a3) [0x7f26bbacfc03] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #3. /lib64/libpthread.so.0(+0xf5e0) [0x7f26b858a5e0] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #4. /lib64/libc.so.6(gsignal+0x37) [0x7f26b6fe21f7] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #5. /lib64/libc.so.6(abort+0x148) [0x7f26b6fe38e8] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #6. /lib64/libc.so.6(+0x74f47) [0x7f26b7021f47] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #7. /lib64/libc.so.6(+0x7c619) [0x7f26b7029619] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #8. /usr/lib64/kopano/libkcclient.so(+0x53f45) [0x7f26aeb22f45] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #9. /usr/lib64/kopano/libkcclient.so(MSGServiceEntry+0x640) [0x7f26aebb6b40] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #10. /lib64/libmapi.so.1(+0x23e16) [0x7f26bbf74e16] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #11. /lib64/libmapi.so.1(+0x376d8) [0x7f26bbf886d8] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #12. /lib64/libmapi.so.1(_ZN2KC15HrOpenECSessionEPP12IMAPISessionPKcS4_PKwS6_S4_jS4_S4_S4_+0xc6) [0x7f26bbf88c06] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #13. /lib64/libmapi.so.1(_ZN2KC20HrOpenECAdminSessionEPP12IMAPISessionPKcS4_S4_jS4_S4_+0x20) [0x7f26bbf88e00] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #14. /usr/sbin/kopano-spooler() [0x409e4f] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #15. /lib64/libc.so.6(__libc_start_main+0xf5) [0x7f26b6fcec05] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] #16. /usr/sbin/kopano-spooler() [0x40b0ff] Wed Apr 4 00:07:37 2018: [crit ] [ 3449] Signal errno: Success, signal code: -6 Wed Apr 4 00:07:37 2018: [crit ] [ 3449] Sender pid: 3449, sender uid: 996, si_status: 0 Wed Apr 4 00:07:37 2018: [crit ] [ 3449] Signal value: 0, faulting address: 0x3e400000d79 Wed Apr 4 00:07:37 2018: [crit ] [ 3449] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version. -
Centje version is
CentOS Linux release 7.4.1708 (Core)
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@ckruijntjens,
do a yum update to get additional packages, not listed in the dependencies.
i bet it will update libkc and libmapicoffee_is_life
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Hi it wants to update the following packages:
Loaded plugins: fastestmirror Loading mirror speeds from cached hostfile * base: mirror.dataone.nl * epel: mirror.kinamo.be * extras: mirror.amsiohosting.net * updates: mirror.netrouting.net Resolving Dependencies --> Running transaction check ---> Package kopano-backup.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-backup.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-bash-completion.noarch 0:8.6.80.45-84.1 will be updated ---> Package kopano-bash-completion.noarch 0:8.6.80.397-42.1 will be an update ---> Package kopano-client.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-client.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-common.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-common.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-compat.x86_64 0:8.6.80.45-84.1 will be obsoleted ---> Package kopano-contacts.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-contacts.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-dagent.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-dagent.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-debuginfo.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-debuginfo.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-devel.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-devel.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-gateway.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-gateway.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-ical.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-ical.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-lang.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-lang.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-migration-imap.noarch 0:8.6.80.45-84.1 will be updated ---> Package kopano-migration-imap.noarch 0:8.6.80.397-42.1 will be an update ---> Package kopano-migration-pst.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-migration-pst.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-monitor.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-monitor.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-presence.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-presence.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-search.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-search.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-server.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-server.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-server-packages.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-server-packages.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-spamd.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-spamd.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-spooler.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-spooler.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-utils.x86_64 0:8.6.80.45-84.1 will be updated ---> Package kopano-utils.x86_64 0:8.6.80.397-42.1 will be an update ---> Package kopano-webapp-plugin-filesbackend-owncloud.noarch 0:2.1.1.72-48.1 will be updated ---> Package kopano-webapp-plugin-filesbackend-owncloud.noarch 0:2.1.1.74-50.1 will be an update ---> Package kopano-webapp-plugin-intranet.noarch 0:0.1-30.3 will be updated ---> Package kopano-webapp-plugin-intranet.noarch 0:0.1-31.1 will be an update ---> Package kopano-webapp-plugin-mattermost.noarch 0:0.1-12.2 will be updated ---> Package kopano-webapp-plugin-mattermost.noarch 0:0.1-13.1 will be an update ---> Package libkcarchiver0.x86_64 0:8.6.80.45-84.1 will be updated ---> Package libkcarchiver0.x86_64 0:8.6.80.397-42.1 will be an update ---> Package libkcarchivercore0.x86_64 0:8.6.80.45-84.1 will be updated ---> Package libkcarchivercore0.x86_64 0:8.6.80.397-42.1 will be an update ---> Package libkcfreebusy0.x86_64 0:8.6.80.45-84.1 will be updated ---> Package libkcfreebusy0.x86_64 0:8.6.80.397-42.1 will be an update ---> Package libkcicalmapi0.x86_64 0:8.6.80.45-84.1 will be updated ---> Package libkcicalmapi0.x86_64 0:8.6.80.397-42.1 will be an update ---> Package libkcinetmapi0.x86_64 0:8.6.80.45-84.1 will be updated ---> Package libkcinetmapi0.x86_64 0:8.6.80.397-42.1 will be an update ---> Package libkcmapi0.x86_64 0:8.6.80.45-84.1 will be updated ---> Package libkcmapi0.x86_64 0:8.6.80.397-42.1 will be an update ---> Package libkcserver0.x86_64 0:8.6.80.45-84.1 will be updated ---> Package libkcserver0.x86_64 0:8.6.80.397-42.1 will be an update ---> Package libkcsoap0.x86_64 0:8.6.80.45-84.1 will be updated ---> Package libkcsoap0.x86_64 0:8.6.80.397-42.1 will be an update ---> Package libkcssl0.x86_64 0:8.6.80.45-84.1 will be updated ---> Package libkcssl0.x86_64 0:8.6.80.397-42.1 will be an update ---> Package libkcsync0.x86_64 0:8.6.80.45-84.1 will be updated ---> Package libkcsync0.x86_64 0:8.6.80.397-42.1 will be an update ---> Package libkcutil0.x86_64 0:8.6.80.45-84.1 will be updated ---> Package libkcutil0.x86_64 0:8.6.80.397-42.1 will be an update ---> Package libmapi1.x86_64 0:8.6.80.45-84.1 will be updated ---> Package libmapi1.x86_64 0:8.6.80.397-42.1 will be an update ---> Package php-mapi.x86_64 0:8.6.80.45-84.1 will be updated ---> Package php-mapi.x86_64 0:8.6.80.397-42.1 will be an update ---> Package python-kopano.x86_64 0:8.6.80.45-84.1 will be obsoleted ---> Package python-mapi.x86_64 0:8.6.80.45-84.1 will be obsoleted ---> Package python2-kopano.x86_64 0:8.6.80.397-42.1 will be obsoleting ---> Package python2-mapi.x86_64 0:8.6.80.397-42.1 will be obsoleting ---> Package python2-zarafa.x86_64 0:8.6.80.397-42.1 will be obsoleting ---> Package whatsapp4deskapp.noarch 0:0.1-4.7 will be updated ---> Package whatsapp4deskapp.noarch 0:0.1-4.8 will be an update --> Finished Dependency Resolution Dependencies Resolved ================================================================================ Package Arch Version Repository Size ================================================================================ Installing: python2-kopano x86_64 8.6.80.397-42.1 Kopano-core 228 k replacing python-kopano.x86_64 8.6.80.45-84.1 python2-mapi x86_64 8.6.80.397-42.1 Kopano-core 380 k replacing python-mapi.x86_64 8.6.80.45-84.1 python2-zarafa x86_64 8.6.80.397-42.1 Kopano-core 10 k replacing kopano-compat.x86_64 8.6.80.45-84.1 Updating: kopano-backup x86_64 8.6.80.397-42.1 Kopano-core 40 k kopano-bash-completion noarch 8.6.80.397-42.1 Kopano-core 11 k kopano-client x86_64 8.6.80.397-42.1 Kopano-core 397 k kopano-common x86_64 8.6.80.397-42.1 Kopano-core 29 k kopano-contacts x86_64 8.6.80.397-42.1 Kopano-core 44 k kopano-dagent x86_64 8.6.80.397-42.1 Kopano-core 157 k kopano-debuginfo x86_64 8.6.80.397-42.1 Kopano-core 23 M kopano-devel x86_64 8.6.80.397-42.1 Kopano-core 166 k kopano-gateway x86_64 8.6.80.397-42.1 Kopano-core 141 k kopano-ical x86_64 8.6.80.397-42.1 Kopano-core 137 k kopano-lang x86_64 8.6.80.397-42.1 Kopano-core 66 k kopano-migration-imap noarch 8.6.80.397-42.1 Kopano-core 76 k kopano-migration-pst x86_64 8.6.80.397-42.1 Kopano-core 79 k kopano-monitor x86_64 8.6.80.397-42.1 Kopano-core 61 k kopano-presence x86_64 8.6.80.397-42.1 Kopano-core 22 k kopano-search x86_64 8.6.80.397-42.1 Kopano-core 50 k kopano-server x86_64 8.6.80.397-42.1 Kopano-core 296 k kopano-server-packages x86_64 8.6.80.397-42.1 Kopano-core 9.4 k kopano-spamd x86_64 8.6.80.397-42.1 Kopano-core 20 k kopano-spooler x86_64 8.6.80.397-42.1 Kopano-core 99 k kopano-utils x86_64 8.6.80.397-42.1 Kopano-core 252 k kopano-webapp-plugin-filesbackend-owncloud noarch 2.1.1.74-50.1 Kopano-core 181 k kopano-webapp-plugin-intranet noarch 0.1-31.1 Kopano-core 16 k kopano-webapp-plugin-mattermost noarch 0.1-13.1 Kopano-core 19 k libkcarchiver0 x86_64 8.6.80.397-42.1 Kopano-core 106 k libkcarchivercore0 x86_64 8.6.80.397-42.1 Kopano-core 105 k libkcfreebusy0 x86_64 8.6.80.397-42.1 Kopano-core 56 k libkcicalmapi0 x86_64 8.6.80.397-42.1 Kopano-core 118 k libkcinetmapi0 x86_64 8.6.80.397-42.1 Kopano-core 211 k libkcmapi0 x86_64 8.6.80.397-42.1 Kopano-core 116 k libkcserver0 x86_64 8.6.80.397-42.1 Kopano-core 678 k libkcsoap0 x86_64 8.6.80.397-42.1 Kopano-core 258 k libkcssl0 x86_64 8.6.80.397-42.1 Kopano-core 42 k libkcsync0 x86_64 8.6.80.397-42.1 Kopano-core 46 k libkcutil0 x86_64 8.6.80.397-42.1 Kopano-core 133 k libmapi1 x86_64 8.6.80.397-42.1 Kopano-core 200 k php-mapi x86_64 8.6.80.397-42.1 Kopano-core 201 k whatsapp4deskapp noarch 0.1-4.8 Kopano-core 16 k Transaction Summary ================================================================================ Install 3 Packages Upgrade 38 Packages Total download size: 28 M -
hi @ckruijntjens,
like i said:
—> Package libkcarchiver0.x86_64 0:8.6.80.45-84.1 will be updated —> Package libkcarchiver0.x86_64 0:8.6.80.397-42.1 will be an update —> Package libkcarchivercore0.x86_64 0:8.6.80.45-84.1 will be updated —> Package libkcarchivercore0.x86_64 0:8.6.80.397-42.1 will be an update —> Package libkcfreebusy0.x86_64 0:8.6.80.45-84.1 will be updated —> Package libkcfreebusy0.x86_64 0:8.6.80.397-42.1 will be an update —> Package libkcicalmapi0.x86_64 0:8.6.80.45-84.1 will be updated —> Package libkcicalmapi0.x86_64 0:8.6.80.397-42.1 will be an update —> Package libkcinetmapi0.x86_64 0:8.6.80.45-84.1 will be updated —> Package libkcinetmapi0.x86_64 0:8.6.80.397-42.1 will be an update —> Package **libkcmapi0.x86_64** 0:8.6.80.45-84.1 will be updated —> Package libkcmapi0.x86_64 0:8.6.80.397-42.1 will be an update —> Package **libkcserver0.x86_64** 0:8.6.80.45-84.1 will be updated —> Package libkcserver0.x86_64 0:8.6.80.397-42.1 will be an update —> Package **libkcsoap0.x86_64** 0:8.6.80.45-84.1 will be updated —> Package libkcsoap0.x86_64 0:8.6.80.397-42.1 will be an update —> Package libkcssl0.x86_64 0:8.6.80.45-84.1 will be updated —> Package libkcssl0.x86_64 0:8.6.80.397-42.1 will be an update —> Package libkcsync0.x86_64 0:8.6.80.45-84.1 will be updated —> Package libkcsync0.x86_64 0:8.6.80.397-42.1 will be an update —> Package **libkcutil0.x86_64** 0:8.6.80.45-84.1 will be updated —> Package libkcutil0.x86_64 0:8.6.80.397-42.1 will be an update —> Package **libmapi1.x86_64** 0:8.6.80.45-84.1 will be updated —> Package libmapi1.x86_64 0:8.6.80.397-42.1 will be an update —> Package php-mapi.x86_64 0:8.6.80.45-84.1 will be updated —> Package php-mapi.x86_64 0:8.6.80.397-42.1 will be an updatethese packages wont install (if i remember correctly) if you use “yum update kopano*”
the packages in “**” are the ones that throws the errors in your systemtry it on your testsystem and report back
coffee_is_life
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@ckruijntjens for readability could you use code tags when posting console output? https://github.com/adam-p/markdown-here/wiki/Markdown-Cheatsheet#code
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if i do yum update kopano*
No errors when installing but after package installations kopano-spooler is not running anymore
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with yum update kopano* you will only update packages with name kopano.
The dependencies are broken, so yum doesnt know that libkc should be installed too.in the past i observed this issue in previous releases.
my advise is to use “yum update” and update everything from this server or if there are packages which you dont want to upgrade at this moment use
yum update kopano* -y yum update libkc* -y yum update libmapi* -ycoffee_is_life
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hi i did the above however i cant start the spooler service, can we do something with this error?
*** Error in `/usr/sbin/kopano-spooler’: free(): invalid pointer: 0x00007f61ca708080 ***
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yum update libkc* -y “is not available”?
not if i update and not if i want to install the package?
Can dis be the problem?
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what does
rpm -qva | grep libkcsay?
and another question, is the Repository “Kopano-Core” enabled by default in your /etc/yum.repos.d/<something>.repo
coffee_is_life
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Hi i just restored all to an earlyer version.
rpm -qva | grep libkc output is now:
libkcmapi0-8.6.80.45-84.1.x86_64
libkcsync0-8.6.80.45-84.1.x86_64
libkcicalmapi0-8.6.80.45-84.1.x86_64
libkcutil0-8.6.80.45-84.1.x86_64
libkcfreebusy0-8.6.80.45-84.1.x86_64
libkcinetmapi0-8.6.80.45-84.1.x86_64
libkcarchivercore0-8.6.80.45-84.1.x86_64
libkcserver0-8.6.80.45-84.1.x86_64
libkcssl0-8.6.80.45-84.1.x86_64
libkcsoap0-8.6.80.45-84.1.x86_64
libkcarchiver0-8.6.80.45-84.1.x86_64If i upgrade to a newer version it stops working on my centos 7 machine.
"
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@coffee_is_life
i believe this is the problem. How can i resolve this.
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Hello @ckruijntjens,
something like this will do it:
yum reinstall $(repoquery --requires --recursive --resolve <pkg>)replacing <pkg> wiht the packagename which you want to check (in your case “gperftools-devel”)
coffee_is_life
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Hi. What is the problem is the depensie broken?
If I install all packages with rpm -Uvh and the last run with my OWN created repo like above the the spooler wont start anymore.
How can skip the above problems if I create my OWN repo?
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since i dont know how you update your own repo its more guessing than straight to the solution…
you could check the state of your own repo, is it up to date?
whats with kopano repo? - does your yum access kopano directly or your cloned one? - is this up to dateafter veryfied that you can try to clean everything yum knows:
(before installation) rpm -qva | grep "kopano\|libkc\|mapi" (copy the output and save it in some txt file) yum clean all yum update kopano* libkc* libmapi* (after installation) rpm -qva | grep "kopano\|libkc\|mapi" (now you can compare the outputs)additionally your missing files are shipped with gperftools itself (maybe reinstall?)
yum whatprovides */libprofiler.so gperftools-devel-2.4-8.el7.i686 : Development libraries and headers for gperftools Quelle : base Übereinstimmung von: Dateiname : /usr/lib/libprofiler.soor did your “yum check” solved this particiluar issue?
coffee_is_life
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Hi I downloaded the packages From Community download site and created my OWN repo. I dont have a serial so I Can not use a direct repo for kopano.
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i just checked the rpm and the cpio file in there, libprofiler.so is inserted so its should be installed properly.
maybe its a corrupt package… - can someone from Kopano-team check that?does gperftools update within the update process or does it skip this?
coffee_is_life
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It slips the package. It inkt installs When —No-deps is used.
