Outlook 2013 crash with KOE installed
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Hello,
I’m also affected, but only one one Outlook 2016 (deferred branch, 16.0.6965.2117) Client. This client also has another, external ActiveSync account and some IMAP accounts active.
Regards,
HP -
Hmm @HPH_ZForum, that sounds like an interesting relation.
@externa1 do you also have other accounts in your profile?
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@fbartels
Hello again,
the crashes have become slightly less frequent after upgrading to the latest 1.3.109 version of the OL Plugin. Still, Outlook randomly freezes for half a minute or so.
I noticed, that the GABFolderLinked is empty, which means the Cronjob does not work.The “z-push-kopano-gabsync” package seems not to be available for our UCS.Nevermind, found it!Besides that, after trying to disable the webapp feature as mentioned in post 3, it’s impossible to re-enable it. The whole entry has disappeard from the debug-popup.
Best regards,
HP -
For the Webapp feature to reanable you have to do this throuhg plugindebugger.exe in C:\Program Files (x86)\Kopano\Kopano OL Extension\
rg
Christian@fbartels yes there are 2 more accounts (one exchange server, one zarafa7.2.5 beside of the failing account which is kopano 8.1)
but i already tried the failing account on the same machine as single account and also failed when webapp is activatedrg
Christian -
@HPH_ZForum
thats odd as well, actually 1.2.108 and 1.3.109 are mostly identical. We’ll continue the investigation but I can’t give an eta on solving it.@externa1 meanwhile we reworked the webapp feature a bit, so that the crash experienced by you is hopefully gone. I did not publish the build yet as there are some other unfinished changes in it. If you like to try you can download it from https://owncloud.kopano.com/index.php/s/QnOQbfwQ36klagy
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with this version from owncloud download it works for me even with webapp enabled
rg
Christian -
@externa1 ok, thanks for testing. One bug down. ;-)
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I normally hate to add “this happens to me too”, but in this case I will. I had outlook 2016 refuse to start, or it would crash after 2 seconds, and would only start if i either removed KOE or ran outlook in safe mode. Removing DeskApp did not help. I had pretty much given up on using KOE, until I saw this tread and tried KopanoOLExtension-1.3.115-combined.exe, now Outlook 2016 and KOE works as it should, no crashes so far.
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@klausade @externa1 based on your feedback we have merged these changes back to the 1.2 branch and released an updated version (1.2.117).
@HPH_ZForum meanwhile we have also made some progress in the GAB crashes, with the current speed we may have something to try by the end of the week.
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Thanks Felix!
In the mean time I was able to correctly configure the GABSync script in the config.php by using the user “SYSTEM” and adding its execution to “/etc/kopano/userscripts/createuser.d” as described in “Automating execution…” in https://wiki.z-hub.io/display/ZP/Kopano+OL+Extension#KopanoOLExtension-gab-sync.
Hopfully this will add stability to Outlook with the extension installed!
Best regards,
HP -
Any news? Cause you said, there is something to try by end of the week. We have huge troubles to get the Outlook addin working. Outlook crashes several times a day. I already created a support ticket and was redirected to this ticket: https://jira.kopano.io/browse/KOE-64
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Hi @metagmbh, yes we have a newer testbuild that we are currently sending to interested testers. I’ll send you a link via pm/chat in a moment.
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There is a new 1.2 build available that based on the feedback we got so far and our internal testing this should resolve the crashes reported. You can download it from https://owncloud.kopano.com/index.php/s/sFmYrYkQE9kY0Vp (will be publicly available later this week).
EDIT: update link
