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    Unable to see emails in Webapp 3.4.0.741-505.1

    Kopano WebApp
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    • mcostan
      mcostan last edited by

      Good morning.

      I can see the following problem in the latest webapp.

      a) I receive an email, I can view it correctly in the preview in my case in the bottom part of the screen

      b) I doubleclick on it, and it is brought up in a separate tab, but the text is empty.

      c) This appears to be more often when the text of the email contains images.

      d) I cannot always replicate it, but it’s definitely happening.

      c) It did not happen a few versions before.

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      • mcostan
        mcostan last edited by

        Correction. The email is shown eventually (most of the times) but whilst in previous versions it was instant, in the new one it can take up to a minute before in a separate window the text or images are shown.

        In the preview section it is instant.

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        • marty
          marty Kopano (Inactive) last edited by

          Hi Marco,

          It might be related to: https://jira.kopano.io/browse/KW-1396

          https://documentation.kopano.io/deskapp_admin_manual
          http://documentation.kopano.io/webapp_smime_manual
          https://documentation.kopano.io/webapp_admin_manual

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          • mcostan
            mcostan last edited by

            Thanks,

            In my case it happens on Firefox although I just tried now and it didn’t (it did just 20 minutes ago).

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            • mcostan
              mcostan last edited by

              100% happening again, so it is a real problem.

              The text briefly appears on the screen then disappears!

              (This is when I doubleclick to open the email message in a new tab).

              It happens in Firefox but not Opera (I know, not officially supported).

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              • mcostan
                mcostan last edited by

                I checked again and 100% happening in Firefox and 0% in Opera.

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                • marty
                  marty Kopano (Inactive) last edited by

                  We’ll revert the fix in https://jira.kopano.io/browse/KW-1396 so please track this ticket.

                  https://documentation.kopano.io/deskapp_admin_manual
                  http://documentation.kopano.io/webapp_smime_manual
                  https://documentation.kopano.io/webapp_admin_manual

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                  • mcostan
                    mcostan last edited by

                    Thanks, I will check and when done I’ll retest.

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                    • marty
                      marty Kopano (Inactive) last edited by

                      Hi Marco,

                      I’ve reverted the fix. The (master) packages are available tomorrow morning.

                      https://documentation.kopano.io/deskapp_admin_manual
                      http://documentation.kopano.io/webapp_smime_manual
                      https://documentation.kopano.io/webapp_admin_manual

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                      • mcostan
                        mcostan last edited by

                        great thank you.

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                        • mcostan
                          mcostan @marty last edited by

                          @marty

                          I can confirm the problem is now fixed in Firefox after taking the latest packages.

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