Not able to use shared folders (address books or foreign email)

[cljk]

Hi,

we migrated from Zarafa 7.1 to Kopano 8.4.5 and installed z-push 2.3.8.

Now I wanted to install my first OL 2016 (used MAPI-client with OL 2010 before) and the sync works but I cannot open shared folders.

I installed the gab sync script according to
https://wiki.z-hub.io/display/ZP/Configuring+GAB-Sync+for+Kopano+OL+Extension

and can see the global addressbook in contacts - but if I click the ribbon “Kopano -> Open shared folder” then I get an error. I even tried it with an admin-user-account.

My result of z-push-admin -a list -u {user}

DeviceId:               2788f10809fa4a1eae236e0d10889e77
Device type:            WindowsOutlook
UserAgent:              Outlook/16.0 (16.0.8730.2127; x86)
ActiveSync version:     14.0
First sync:             2018-01-17 13:56
Last sync:              2018-01-17 16:21
Total folders:          13
Short folder Ids:       Yes
Synchronized folders:   10
Synchronized data:      Emails(5) Contacts Calendars Notes Tasks GAB
Additional Folders:     none
Status:                 Not available
WipeRequest on:         not set
WipeRequest by:         not set
Wiped on:               not set
Policy name:            default
Kopano Outlook Extension:
        Version:        1.5.240
        Build:          29f1e3358ef1c6e6c1b0aa85070c1871c85fc588
        Build Date:     2017-10-07 09:19
        Capabilities:   receiveflags,sendflags,bcc,oof,ooftime,sharedfolders,webapp,freebusy,gab,notes,secondarycontacts,sendas,signatures,debugsupport,syncstate,deliveryreceipts
Attention needed:       No errors known

Any ideas?

[fbartels]

Hi @cljk,

can you check if KOE properly detected your gab? see https://kb.kopano.io/display/WIKI/Global+Address+Book+(GAB)+unavailable+in+Outlook for steps.

[cljk]

Tried it with a second account/profile… same.

DeviceId:               678961e6fe7141fab0a2be66534f7974
Device type:            WindowsOutlook
UserAgent:              Outlook/16.0 (16.0.8730.2127; x86)
ActiveSync version:     14.0
First sync:             2018-01-17 16:42
Last sync:              2018-01-17 20:25
Total folders:          38
Short folder Ids:       Yes
Synchronized folders:   35 (8 in progress)
Synchronized data:      GAB Emails(30) Contacts Calendars Notes Tasks
Synchronization progress:
        Folder: Deleted Items        Sync: Synchronizing Status: 93% (264/284)
        Folder: Sent Items           Sync: Synchronizing Status:  0% (2/646)
        Folder: Privat               Sync: Initialized   Status:  0% (0/29)
        Folder: Hallenbau            Sync: Initialized   Status:  0% (0/8)
        Folder: EFRE                 Sync: Initialized   Status:  0% (0/11)
        Folder: Konflikte            Sync: Initialized   Status:  0% (0/235)
        Folder: Inbox                Sync: Initialized   Status:  0% (0/1271)
        Folder: Sent Items           Sync: Initialized   Status:  0% (0/1103)
Additional Folders:     none
Status:                 Not available
WipeRequest on:         not set
WipeRequest by:         not set
Wiped on:               not set
Policy name:            default
Kopano Outlook Extension:
        Version:        1.5.240
        Build:          29f1e3358ef1c6e6c1b0aa85070c1871c85fc588
        Build Date:     2017-10-07 09:19
        Capabilities:   receiveflags,sendflags,bcc,oof,ooftime,sharedfolders,webapp,freebusy,gab,notes,secondarycontacts,sendas,signatures,debugsupport,syncstate,deliveryreceipts
Attention needed:       No errors known

The GAB was not present at first but I came to this page before and startet the z-push-gab-sync … since then the GAB is present.

So I think the detection is okay…?!

But the shared folders are not…

[fbartels]

Hi @cljk ,

ok in that case we need to see what is logged when you try to open the shared folder list. See https://kb.kopano.io/display/WIKI/Retrieving+Kopano+Outlook+Extension+logs for more information.

Seeing that you run a supported build you may want to submit your log files through a support case: https://portal.kopano.com/sdtickets/list

[cljk]

I´ll check the logs and open a case on the weekend…