Not able to use shared folders (address books or foreign email)



  • Hi,

    we migrated from Zarafa 7.1 to Kopano 8.4.5 and installed z-push 2.3.8.

    Now I wanted to install my first OL 2016 (used MAPI-client with OL 2010 before) and the sync works but I cannot open shared folders.

    I installed the gab sync script according to
    https://wiki.z-hub.io/display/ZP/Configuring+GAB-Sync+for+Kopano+OL+Extension

    and can see the global addressbook in contacts - but if I click the ribbon “Kopano -> Open shared folder” then I get an error. I even tried it with an admin-user-account.

    0_1516203938938_214011a8-8e9b-4a51-b126-c5da98ea6173-image.png

    My result of z-push-admin -a list -u {user}

    DeviceId:               2788f10809fa4a1eae236e0d10889e77
    Device type:            WindowsOutlook
    UserAgent:              Outlook/16.0 (16.0.8730.2127; x86)
    ActiveSync version:     14.0
    First sync:             2018-01-17 13:56
    Last sync:              2018-01-17 16:21
    Total folders:          13
    Short folder Ids:       Yes
    Synchronized folders:   10
    Synchronized data:      Emails(5) Contacts Calendars Notes Tasks GAB
    Additional Folders:     none
    Status:                 Not available
    WipeRequest on:         not set
    WipeRequest by:         not set
    Wiped on:               not set
    Policy name:            default
    Kopano Outlook Extension:
            Version:        1.5.240
            Build:          29f1e3358ef1c6e6c1b0aa85070c1871c85fc588
            Build Date:     2017-10-07 09:19
            Capabilities:   receiveflags,sendflags,bcc,oof,ooftime,sharedfolders,webapp,freebusy,gab,notes,secondarycontacts,sendas,signatures,debugsupport,syncstate,deliveryreceipts
    Attention needed:       No errors known
    
    

    Any ideas?


  • Kopano

    Hi @cljk,

    can you check if KOE properly detected your gab? see https://kb.kopano.io/display/WIKI/Global+Address+Book+(GAB)+unavailable+in+Outlook for steps.



  • Tried it with a second account/profile… same.

    0_1516217084606_9fd0aa16-c0c1-4fac-a636-d2403f1c1dbc-image.png

    DeviceId:               678961e6fe7141fab0a2be66534f7974
    Device type:            WindowsOutlook
    UserAgent:              Outlook/16.0 (16.0.8730.2127; x86)
    ActiveSync version:     14.0
    First sync:             2018-01-17 16:42
    Last sync:              2018-01-17 20:25
    Total folders:          38
    Short folder Ids:       Yes
    Synchronized folders:   35 (8 in progress)
    Synchronized data:      GAB Emails(30) Contacts Calendars Notes Tasks
    Synchronization progress:
            Folder: Deleted Items        Sync: Synchronizing Status: 93% (264/284)
            Folder: Sent Items           Sync: Synchronizing Status:  0% (2/646)
            Folder: Privat               Sync: Initialized   Status:  0% (0/29)
            Folder: Hallenbau            Sync: Initialized   Status:  0% (0/8)
            Folder: EFRE                 Sync: Initialized   Status:  0% (0/11)
            Folder: Konflikte            Sync: Initialized   Status:  0% (0/235)
            Folder: Inbox                Sync: Initialized   Status:  0% (0/1271)
            Folder: Sent Items           Sync: Initialized   Status:  0% (0/1103)
    Additional Folders:     none
    Status:                 Not available
    WipeRequest on:         not set
    WipeRequest by:         not set
    Wiped on:               not set
    Policy name:            default
    Kopano Outlook Extension:
            Version:        1.5.240
            Build:          29f1e3358ef1c6e6c1b0aa85070c1871c85fc588
            Build Date:     2017-10-07 09:19
            Capabilities:   receiveflags,sendflags,bcc,oof,ooftime,sharedfolders,webapp,freebusy,gab,notes,secondarycontacts,sendas,signatures,debugsupport,syncstate,deliveryreceipts
    Attention needed:       No errors known
    
    

    The GAB was not present at first but I came to this page before and startet the z-push-gab-sync … since then the GAB is present.

    So I think the detection is okay…?!

    But the shared folders are not…

    0_1516217026384_dc5af3f6-1d9d-48d4-9868-70251e83111c-image.png


  • Kopano

    Hi @cljk ,

    ok in that case we need to see what is logged when you try to open the shared folder list. See https://kb.kopano.io/display/WIKI/Retrieving+Kopano+Outlook+Extension+logs for more information.

    Seeing that you run a supported build you may want to submit your log files through a support case: https://portal.kopano.com/sdtickets/list



  • I´ll check the logs and open a case on the weekend…