kopano-backup gsoap connect error

  • Hi all,

    while backing up a multi tenant installation i get the following error but an RC 0 at the end

    20171211-000001:  Backing up company people
    [error  ] gsoap connect: ()
    20171211-000016:   RC: 0

    I am using the following comamnd line

    /sbin/kopano-backup --company=people --skip-junk --skip-deleted --log-level=DEBUG --output-dir=/var/opt/vackup/kopano-bricklevel

    I wonder, if it has something to do with

    2017-12-12 08:11:14,696 - backup0 - DEBUG - backing up folder: "soenke" "Posteingang"
    2017-12-12 08:11:14,778 - backup0 - WARNING - cannot serialize rule for unknown store/folder


    2017-12-12 08:10:19,844 - backup - WARNING - no data found for attachment of item with entryid 0000000034A4D3E85B5B43B58942A972F8710A6E0100000005000000028518FBD44C4F458165573EC68EF84100000000

    The second error i possible caused by my clamav virus scanner who has delete a malicous file in the filesystem.

    BTW How can i detemine the corresponding object in Kopano to delete it there too? Maybe in the first place during virus scan by using kopano-python?

    Kind regards,

  • Hi, I see the same error “[error ] gsoap connect: ()” but only with a single company.
    Kopano on SLES 12 SP3.
    Any ideas what this error means?

  • @WalterHof
    Did you find a cause?
    We have it on the search service.
    ● kopano-search.service - Kopano Core Search Engine
    Loaded: loaded (/lib/systemd/system/kopano-search.service; enabled)
    Active: active (running) since Thu 2018-02-22 14:51:00 AEST; 5h 32min ago
    Docs: man:kopano-search(8)
    Process: 5817 ExecReload=/bin/kill -HUP $MAINPID (code=exited, status=0/SUCCESS)
    Main PID: 475 (kopano-search)
    CGroup: /system.slice/kopano-search.service
    ├─ 475 /usr/bin/python2 /usr/sbin/kopano-search -F
    └─1208 /usr/bin/python2 /usr/sbin/kopano-search -F

    Feb 22 14:51:00 mailx systemd[1]: Started Kopano Core Search Engine.
    Feb 22 14:51:01 mailx kopano-search[475]: [error ] gsoap connect: ()
    Feb 22 14:51:01 mailx kopano-search[475]: [error ] virtual HRESULT M4LMsgServiceAdmin::ConfigureMsgService(const MAPIUID*, ULONG_PTR, ULONG, ULONG, const SPropValue… (80040115)
    Feb 22 20:23:12 mailx systemd[1]: Reloading Kopano Core Search Engine.
    Feb 22 20:23:12 mailx systemd[1]: Reloaded Kopano Core Search Engine.
    Hint: Some lines were ellipsized, use -l to show in full.

  • Hi,

    sorry I did not find a solution for this issue.

  • Hi,

    But It is not recommended to just delete items in the attachment store, at least put a stub file with the same name back.

    If you want to scan your mailboxes please see https://github.com/bkram/kopano-scan-attachments which can do this in the correct way through python-kopano and with clamav.

    I modified the provided db-remove-orphaned-attachments script to find attachments missing on disk, not tested much YMMV, I placed it here https://gist.github.com/bkram/db1944a37cd211469163f23e4df5917f
    This way you can just touch the missing file and get rid if the search error.

    Kind regards,


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