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    kopano-backup gsoap connect error

    Kopano Groupware Core
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    • soenke.martens
      soenke.martens last edited by

      Hi all,

      while backing up a multi tenant installation i get the following error but an RC 0 at the end

      20171211-000001:  Backing up company people
      [error  ] gsoap connect: ()
      20171211-000016:   RC: 0
      

      I am using the following comamnd line

      /sbin/kopano-backup --company=people --skip-junk --skip-deleted --log-level=DEBUG --output-dir=/var/opt/vackup/kopano-bricklevel
      

      I wonder, if it has something to do with

      2017-12-12 08:11:14,696 - backup0 - DEBUG - backing up folder: "soenke" "Posteingang"
      2017-12-12 08:11:14,778 - backup0 - WARNING - cannot serialize rule for unknown store/folder
      

      or

      2017-12-12 08:10:19,844 - backup - WARNING - no data found for attachment of item with entryid 0000000034A4D3E85B5B43B58942A972F8710A6E0100000005000000028518FBD44C4F458165573EC68EF84100000000
      

      The second error i possible caused by my clamav virus scanner who has delete a malicous file in the filesystem.

      BTW How can i detemine the corresponding object in Kopano to delete it there too? Maybe in the first place during virus scan by using kopano-python?

      Kind regards,
      Sönke

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      • A Former User
        A Former User last edited by

        Hi, I see the same error “[error ] gsoap connect: ()” but only with a single company.
        Kopano 8.5.1.0 on SLES 12 SP3.
        Any ideas what this error means?

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        • compsos
          compsos last edited by

          @WalterHof
          Did you find a cause?
          We have it on the search service.
          ● kopano-search.service - Kopano Core Search Engine
          Loaded: loaded (/lib/systemd/system/kopano-search.service; enabled)
          Active: active (running) since Thu 2018-02-22 14:51:00 AEST; 5h 32min ago
          Docs: man:kopano-search(8)
          man:kopano-search.cfg(5)
          Process: 5817 ExecReload=/bin/kill -HUP $MAINPID (code=exited, status=0/SUCCESS)
          Main PID: 475 (kopano-search)
          CGroup: /system.slice/kopano-search.service
          ├─ 475 /usr/bin/python2 /usr/sbin/kopano-search -F
          └─1208 /usr/bin/python2 /usr/sbin/kopano-search -F

          Feb 22 14:51:00 mailx systemd[1]: Started Kopano Core Search Engine.
          Feb 22 14:51:01 mailx kopano-search[475]: [error ] gsoap connect: ()
          Feb 22 14:51:01 mailx kopano-search[475]: [error ] virtual HRESULT M4LMsgServiceAdmin::ConfigureMsgService(const MAPIUID*, ULONG_PTR, ULONG, ULONG, const SPropValue… (80040115)
          Feb 22 20:23:12 mailx systemd[1]: Reloading Kopano Core Search Engine.
          Feb 22 20:23:12 mailx systemd[1]: Reloaded Kopano Core Search Engine.
          Hint: Some lines were ellipsized, use -l to show in full.

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          • A Former User
            A Former User last edited by

            Hi,

            sorry I did not find a solution for this issue.

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            • markb
              markb last edited by markb

              Hi,

              But It is not recommended to just delete items in the attachment store, at least put a stub file with the same name back.

              If you want to scan your mailboxes please see https://github.com/bkram/kopano-scan-attachments which can do this in the correct way through python-kopano and with clamav.

              I modified the provided db-remove-orphaned-attachments script to find attachments missing on disk, not tested much YMMV, I placed it here https://gist.github.com/bkram/db1944a37cd211469163f23e4df5917f
              This way you can just touch the missing file and get rid if the search error.

              Kind regards,

              Markb

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