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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    One user can not login after v3.4.0 upgrade

    Kopano WebApp
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    • truhlik
      truhlik last edited by

      No error in console.

      1 Reply Last reply Reply Quote 0
      • A Former User
        A Former User last edited by

        Check all webapp config files (/etc/kopano/webapp) for additional lines after “?>” (closing php tag).
        Remove all lines, even empty lines after the closing php tag “?>”. You may also remove the closing tag to. This is a known php issue.
        And restart apache2.

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        • truhlik
          truhlik last edited by

          Sorry for late answer @WalterHof

          I have done everything like you wrote, but it didn’t help.
          I there any log, where I could see what’s going on there? Apache error is empty and all kopano logs seems that there is nothing relevant :-(

          1 Reply Last reply Reply Quote 0
          • A Former User
            A Former User last edited by

            Hi,

            last option is, remove (uninstall) one plugin restart Apache and try to login, until you find the plugin in question.

            fbartels 1 Reply Last reply Reply Quote 0
            • fbartels
              fbartels Kopano @Guest last edited by

              @walterhof said in One user can not login after v3.4.0 upgrade:

              last option is, remove (uninstall) one plugin restart Apache and try to login, until you find the plugin in question.

              It’s not necessary to remove the plugin. There is also an option in config.php to disable a specific plugin

              Regards Felix

              Resources:
              https://kopano.com/blog/how-to-get-kopano/
              https://documentation.kopano.io/
              https://kb.kopano.io/

              Support overview:
              https://kopano.com/support/

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              • Blinkiz
                Blinkiz last edited by

                I solved this problem by moving all folders in /usr/share/kopano-webapp/plugins/ to /tmp temporary.

                I now can login again with all users. In my case I did not restore the folders because I had a update waiting for Webapp so I installed that instead and got back the the default folders. Right way is probably to move back one plugin folder at a time and see when the web login stops to work.

                marty 1 Reply Last reply Reply Quote 0
                • A Former User
                  A Former User last edited by

                  So you do not know which plugin makes you troubles.

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                  • marty
                    marty Kopano (Inactive) @Blinkiz last edited by

                    @blinkiz said in One user can not login after v3.4.0 upgrade:

                    I solved this problem by moving all folders in /usr/share/kopano-webapp/plugins/ to /tmp temporary.

                    I now can login again with all users. In my case I did not restore the folders because I had a update waiting for Webapp so I installed that instead and got back the the default folders. Right way is probably to move back one plugin folder at a time and see when the web login stops to work.

                    Please do and let me know which plugin is the culprit.

                    https://documentation.kopano.io/deskapp_admin_manual
                    http://documentation.kopano.io/webapp_smime_manual
                    https://documentation.kopano.io/webapp_admin_manual

                    Blinkiz 1 Reply Last reply Reply Quote 0
                    • Blinkiz
                      Blinkiz @marty last edited by

                      @marty as I said earlier, I did not restore individual plugins.

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                      • truhlik
                        truhlik last edited by

                        I tried to remove all plugins. I tried to disable all plugins in webapp config.
                        Everytime I did restart of apache. But nothing help.
                        Any other idea…?

                        Thank you.

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