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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    One user can not login after v3.4.0 upgrade

    Kopano WebApp
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    • marty
      marty Kopano (Inactive) last edited by

      Are there errors in the browsers console [F12]?

      https://documentation.kopano.io/deskapp_admin_manual
      http://documentation.kopano.io/webapp_smime_manual
      https://documentation.kopano.io/webapp_admin_manual

      1 Reply Last reply Reply Quote 0
      • truhlik
        truhlik last edited by

        No error in console.

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        • A Former User
          A Former User last edited by

          Check all webapp config files (/etc/kopano/webapp) for additional lines after “?>” (closing php tag).
          Remove all lines, even empty lines after the closing php tag “?>”. You may also remove the closing tag to. This is a known php issue.
          And restart apache2.

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          • truhlik
            truhlik last edited by

            Sorry for late answer @WalterHof

            I have done everything like you wrote, but it didn’t help.
            I there any log, where I could see what’s going on there? Apache error is empty and all kopano logs seems that there is nothing relevant :-(

            1 Reply Last reply Reply Quote 0
            • A Former User
              A Former User last edited by

              Hi,

              last option is, remove (uninstall) one plugin restart Apache and try to login, until you find the plugin in question.

              fbartels 1 Reply Last reply Reply Quote 0
              • fbartels
                fbartels Kopano @Guest last edited by

                @walterhof said in One user can not login after v3.4.0 upgrade:

                last option is, remove (uninstall) one plugin restart Apache and try to login, until you find the plugin in question.

                It’s not necessary to remove the plugin. There is also an option in config.php to disable a specific plugin

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

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                • Blinkiz
                  Blinkiz last edited by

                  I solved this problem by moving all folders in /usr/share/kopano-webapp/plugins/ to /tmp temporary.

                  I now can login again with all users. In my case I did not restore the folders because I had a update waiting for Webapp so I installed that instead and got back the the default folders. Right way is probably to move back one plugin folder at a time and see when the web login stops to work.

                  marty 1 Reply Last reply Reply Quote 0
                  • A Former User
                    A Former User last edited by

                    So you do not know which plugin makes you troubles.

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                    • marty
                      marty Kopano (Inactive) @Blinkiz last edited by

                      @blinkiz said in One user can not login after v3.4.0 upgrade:

                      I solved this problem by moving all folders in /usr/share/kopano-webapp/plugins/ to /tmp temporary.

                      I now can login again with all users. In my case I did not restore the folders because I had a update waiting for Webapp so I installed that instead and got back the the default folders. Right way is probably to move back one plugin folder at a time and see when the web login stops to work.

                      Please do and let me know which plugin is the culprit.

                      https://documentation.kopano.io/deskapp_admin_manual
                      http://documentation.kopano.io/webapp_smime_manual
                      https://documentation.kopano.io/webapp_admin_manual

                      Blinkiz 1 Reply Last reply Reply Quote 0
                      • Blinkiz
                        Blinkiz @marty last edited by

                        @marty as I said earlier, I did not restore individual plugins.

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                        • truhlik
                          truhlik last edited by

                          I tried to remove all plugins. I tried to disable all plugins in webapp config.
                          Everytime I did restart of apache. But nothing help.
                          Any other idea…?

                          Thank you.

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