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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    One user can not login after v3.4.0 upgrade

    Kopano WebApp
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    • truhlik
      truhlik last edited by

      Hi,

      I got the same problem as @Blinkiz. Newly created users can’t open webapp (login to webapp is OK, IMAP login is OK also).

      Scenario is this:

      1. create user
      2. open webapp
      3. fill username/password
      4. confirm your webapp setting
      5. the circle is still spinning

      Now I can’t find any related log file even if when I have error_reporting(E_ALL); in webapp/config.php but I think that it can by any related to webapp settings. I have seen somewhere an error, but can’t find it anymore :-(

      Using latest WebApp 3.4.2.1073+652.1
      Any idea how to debug? Thank you,

      1 Reply Last reply Reply Quote 0
      • marty
        marty Kopano (Inactive) last edited by

        Are there errors in the browsers console [F12]?

        https://documentation.kopano.io/deskapp_admin_manual
        http://documentation.kopano.io/webapp_smime_manual
        https://documentation.kopano.io/webapp_admin_manual

        1 Reply Last reply Reply Quote 0
        • truhlik
          truhlik last edited by

          No error in console.

          1 Reply Last reply Reply Quote 0
          • A Former User
            A Former User last edited by

            Check all webapp config files (/etc/kopano/webapp) for additional lines after “?>” (closing php tag).
            Remove all lines, even empty lines after the closing php tag “?>”. You may also remove the closing tag to. This is a known php issue.
            And restart apache2.

            1 Reply Last reply Reply Quote 0
            • truhlik
              truhlik last edited by

              Sorry for late answer @WalterHof

              I have done everything like you wrote, but it didn’t help.
              I there any log, where I could see what’s going on there? Apache error is empty and all kopano logs seems that there is nothing relevant :-(

              1 Reply Last reply Reply Quote 0
              • A Former User
                A Former User last edited by

                Hi,

                last option is, remove (uninstall) one plugin restart Apache and try to login, until you find the plugin in question.

                fbartels 1 Reply Last reply Reply Quote 0
                • fbartels
                  fbartels Kopano @Guest last edited by

                  @walterhof said in One user can not login after v3.4.0 upgrade:

                  last option is, remove (uninstall) one plugin restart Apache and try to login, until you find the plugin in question.

                  It’s not necessary to remove the plugin. There is also an option in config.php to disable a specific plugin

                  Regards Felix

                  Resources:
                  https://kopano.com/blog/how-to-get-kopano/
                  https://documentation.kopano.io/
                  https://kb.kopano.io/

                  Support overview:
                  https://kopano.com/support/

                  1 Reply Last reply Reply Quote 0
                  • Blinkiz
                    Blinkiz last edited by

                    I solved this problem by moving all folders in /usr/share/kopano-webapp/plugins/ to /tmp temporary.

                    I now can login again with all users. In my case I did not restore the folders because I had a update waiting for Webapp so I installed that instead and got back the the default folders. Right way is probably to move back one plugin folder at a time and see when the web login stops to work.

                    marty 1 Reply Last reply Reply Quote 0
                    • A Former User
                      A Former User last edited by

                      So you do not know which plugin makes you troubles.

                      1 Reply Last reply Reply Quote 0
                      • marty
                        marty Kopano (Inactive) @Blinkiz last edited by

                        @blinkiz said in One user can not login after v3.4.0 upgrade:

                        I solved this problem by moving all folders in /usr/share/kopano-webapp/plugins/ to /tmp temporary.

                        I now can login again with all users. In my case I did not restore the folders because I had a update waiting for Webapp so I installed that instead and got back the the default folders. Right way is probably to move back one plugin folder at a time and see when the web login stops to work.

                        Please do and let me know which plugin is the culprit.

                        https://documentation.kopano.io/deskapp_admin_manual
                        http://documentation.kopano.io/webapp_smime_manual
                        https://documentation.kopano.io/webapp_admin_manual

                        Blinkiz 1 Reply Last reply Reply Quote 0
                        • Blinkiz
                          Blinkiz @marty last edited by

                          @marty as I said earlier, I did not restore individual plugins.

                          1 Reply Last reply Reply Quote 0
                          • truhlik
                            truhlik last edited by

                            I tried to remove all plugins. I tried to disable all plugins in webapp config.
                            Everytime I did restart of apache. But nothing help.
                            Any other idea…?

                            Thank you.

                            1 Reply Last reply Reply Quote 0
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