One user can not login after v3.4.0 upgrade

Hello.
I upgraded to webapp 3.4.0 today and my administrator account can no longer login. Enabling debug in all kopano config files (/etc/kopano) shows nothing. The weird part is that all my users can still login without problem. It is just my username that can not.

After I have typed my username and password the webapp just continues showing the circle/loading icon. Firefox console shows one error about “b is undefined” but am guessing that is not a problem.

How can I debug the problem when only one user can not login into webapp?

I recorded a video of my problem, look here: https://kopano.vlan.io/video.mp4

Hi,

I had a similar problem today after upgrading to webapp 3.4. The problem with my installation was that I had kopano-webapp-plugin-pimfolder and kopano-webapp-plugin-quickitems installed. Both packages have a defect manifest.xml file. As I don’t use them, I just removed the packages.

Kind regards,
Christof

Hi,

I got the same problem as @Blinkiz. Newly created users can’t open webapp (login to webapp is OK, IMAP login is OK also).

Scenario is this:

  1. create user
  2. open webapp
  3. fill username/password
  4. confirm your webapp setting
  5. the circle is still spinning

Now I can’t find any related log file even if when I have error_reporting(E_ALL); in webapp/config.php but I think that it can by any related to webapp settings. I have seen somewhere an error, but can’t find it anymore :-(

Using latest WebApp 3.4.2.1073+652.1
Any idea how to debug? Thank you,

No error in console.

Check all webapp config files (/etc/kopano/webapp) for additional lines after “?>” (closing php tag).
Remove all lines, even empty lines after the closing php tag “?>”. You may also remove the closing tag to. This is a known php issue.
And restart apache2.

Sorry for late answer @WalterHof

I have done everything like you wrote, but it didn’t help.
I there any log, where I could see what’s going on there? Apache error is empty and all kopano logs seems that there is nothing relevant :-(

Hi,

last option is, remove (uninstall) one plugin restart Apache and try to login, until you find the plugin in question.

@walterhof said in One user can not login after v3.4.0 upgrade:

last option is, remove (uninstall) one plugin restart Apache and try to login, until you find the plugin in question.

It’s not necessary to remove the plugin. There is also an option in config.php to disable a specific plugin

I solved this problem by moving all folders in /usr/share/kopano-webapp/plugins/ to /tmp temporary.

I now can login again with all users. In my case I did not restore the folders because I had a update waiting for Webapp so I installed that instead and got back the the default folders. Right way is probably to move back one plugin folder at a time and see when the web login stops to work.

So you do not know which plugin makes you troubles.

@blinkiz said in One user can not login after v3.4.0 upgrade:

I solved this problem by moving all folders in /usr/share/kopano-webapp/plugins/ to /tmp temporary.

I now can login again with all users. In my case I did not restore the folders because I had a update waiting for Webapp so I installed that instead and got back the the default folders. Right way is probably to move back one plugin folder at a time and see when the web login stops to work.

Please do and let me know which plugin is the culprit.

@marty as I said earlier, I did not restore individual plugins.

I tried to remove all plugins. I tried to disable all plugins in webapp config.
Everytime I did restart of apache. But nothing help.
Any other idea…?

Thank you.

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