Webapp don't display user store in Multi-tenancy

Hello Guys, i need your help …

it’s a new server install.
I try to configure Webapp with multi-tenancy mode, but when i a user connect in Webapp with login form "user@domain.org" it work fine, but in the Webapp interface i see in left panel "user@domain.org", but i see nothing for sub-folder ‘Inbox’, ‘Drafts’, ‘Outbox’, ‘Deleted Items’, …
When i click on user store in left panel, Webapp display a box with this message "Not enough permissions to open this store, do you want to remove it from the hierarchy ?"
Or when i try to send a e-mail i have this error “Unknown MAPI Error: MAPI_E_STORE_FULL”.

When i display information for this user by kopano-admin --detail :

kopano-admin --details franckxxxxxx@DOMAIN.FR
Username:		franckxxxxx@DOMAIN.FR
Fullname:		Franck xxxxx
Emailaddress:		franckxxxxxx@domain.fr
Active:			yes
Administrator:		no
Address book:		Visible
Auto-accept meeting req:no
Out Of Office:          disabled
Last logon:		17/07/2017 12:09:10
Last logoff:		17/07/2017 12:09:10
Mapped properties:
	0x8C6D0102			48 bytes	
	PR_BUSINESS_TELEPHONE_NUMBER	0000	
	PR_SURNAME			XXXXXXXXX	
	PR_EC_ENABLED_FEATURES		imap; mobile; outlook	
	PR_EC_DISABLED_FEATURES		pop3	
Current user store quota settings:
 Quota overrides:	yes
 Warning level:		0.00 MB
 Soft level:		0.00 MB
 Hard level:		0.00 MB
Current store size:	0.00 MB
Groups (1):
	Everyone

And i can login in store with MAPI with telner command lines :

root@mailz2:/etc/kopano/webapp# telnet 127.0.0.1 143
Trying 127.0.0.1...
Connected to 127.0.0.1.
Escape character is '^]'.
* OK [CAPABILITY IMAP4rev1 LITERAL+ AUTH=PLAIN] IMAP gateway ready
. LOGIN franckxxxxx@domain.fr PASSWD
. OK [CAPABILITY IMAP4rev1 LITERAL+ CHILDREN XAOL-OPTION NAMESPACE QUOTA IDLE] LOGIN completed
. LIST "" "*"
* LIST (\Noselect \HasChildren) "/" "Public folders"
* LIST (\HasNoChildren) "/" "&AMk-l&AOk-ments supprim&AOk-s"
* LIST (\HasNoChildren) "/" "&AMk-l&AOk-ments envoy&AOk-s"
* LIST (\HasNoChildren) "/" "Courrier ind&AOk-sirable"
* LIST (\HasNoChildren) "/" "Brouillons"
* LIST (\HasNoChildren) "/" "INBOX"
* LIST (\HasNoChildren) "/" "Bo&AO4-te d'envoi"
. OK LIST completed

My kopano-server (server.cfg) is configured with LDAP for multi-tenancy. And when i list my company, all is good.

Software version :
OS : Linux Ubuntu 16.04
Kopano core : 8.4.0
Webapp : 3.4.0.758_514

Do you any suggestions ?

Thanks.

Franck

Hi @fgoirand ,

sounds a bit like the store wasn’t properly created. can you unhook the store from the user and then create a new store for your user?

Hi @fbartels

Your a the Winner, thank you. You save my day.
For all people my commands for solve :

# kopano-admin --unhook-store franckxxxxxx@domain.fr
Store unhooked. Store guid is B1D053D778EE42A28FEE29867735C72B
# kopano-admin --remove-store B1D053D778EE42A28FEE29867735C72B
# kopano-admin --create-store franckxxxxxx@domain.fr

I don’t understand why the first time store don’t working…

Thanks

Franck