iCal error with Kopano 8.4.0

Hi,

I try to configure iCal app with Kopano on Mac OS X 10.12.6 version and got error.

I can configure my account and iCal add it.

I have a test appointment on Kopano calendar, and iCal sync it

After few seconds, I have an exclamation point near my new account and I got this error :

An HTTP error of the URL https://url-of-my-server:8443/caldav/mathieu/ has been detected: 404. Make sure this URL is correct.```

Here is my ical.log on the server

Sat Jul 15 08:59:49 2017: [notice ] [ 9934] [MY-IP]:62971 - - [15/Jul/2017:08:59:49 +0200] "PROPFIND /caldav/mathieu/ HTTP/1.1" 401 0 "-" "Mac+OS+X/10.12.6 (16G16b) CalendarAgent/386"
Sat Jul 15 08:59:49 2017: [notice ] [ 9934] MY-IP]:62971 - mathieu [15/Jul/2017:08:59:49 +0200] "PROPFIND /caldav/mathieu/ HTTP/1.1" 207 1864 "-" "Mac+OS+X/10.12.6 (16G16b) CalendarAgent/386"
Sat Jul 15 08:59:49 2017: [notice ] [ 9934] [MY-IP]:62971 - mathieu [15/Jul/2017:08:59:49 +0200] "OPTIONS /caldav/mathieu/ HTTP/1.1" 200 0 "-" "Mac+OS+X/10.12.6 (16G16b) CalendarAgent/386"
Sat Jul 15 08:59:49 2017: [notice ] [ 9934] [MY-IP]:62971 - mathieu [15/Jul/2017:08:59:49 +0200] "PROPFIND /caldav/mathieu/ HTTP/1.1" 207 10083 "-" "Mac+OS+X/10.12.6 (16G16b) CalendarAgent/386"
Sat Jul 15 08:59:49 2017: [notice ] [ 9934] [MY-IP]:62971 - mathieu [15/Jul/2017:08:59:49 +0200] "PROPPATCH /caldav/mathieu/ HTTP/1.1" 207 323 "-" "Mac+OS+X/10.12.6 (16G16b) CalendarAgent/386"
Sat Jul 15 08:59:50 2017: [notice ] [ 9934] MY-IP6]:62971 - mathieu [15/Jul/2017:08:59:50 +0200] "PROPPATCH /caldav/mathieu/ HTTP/1.1" 207 327 "-" "Mac+OS+X/10.12.6 (16G16b) CalendarAgent/386"
Sat Jul 15 08:59:50 2017: [notice ] [ 9934] [MY-IP]:62971 - mathieu [15/Jul/2017:08:59:50 +0200] "PROPFIND /caldav/mathieu/ HTTP/1.1" 207 322 "-" "Mac+OS+X/10.12.6 (16G16b) CalendarAgent/386"
Sat Jul 15 08:59:50 2017: [notice ] [ 9934] [MY-IP]:62971 - mathieu [15/Jul/2017:08:59:50 +0200] "PROPFIND /caldav/mathieu/FLDPRFX_083C71203D4F4837BAA0717F508CB1AF/ HTTP/1.1" 207 490 "-" "Mac+OS+X/10.12.6 (16G16b) CalendarAgent/386"
Sat Jul 15 08:59:50 2017: [info   ] [ 9934] Number of items in folder returned: 1
Sat Jul 15 08:59:50 2017: [notice ] [ 9934] [MY-IP]:62971 - mathieu [15/Jul/2017:08:59:50 +0200] "PROPFIND /caldav/mathieu/FLDPRFX_083C71203D4F4837BAA0717F508CB1AF/ HTTP/1.1" 207 714 "-" "Mac+OS+X/10.12.6 (16G16b) CalendarAgent/386"
Sat Jul 15 08:59:50 2017: [notice ] [ 9934] [MY-IP]:62971 - mathieu [15/Jul/2017:08:59:50 +0200] "PROPFIND /caldav/mathieu/ HTTP/1.1" 207 322 "-" "Mac+OS+X/10.12.6 (16G16b) CalendarAgent/386"
Sat Jul 15 08:59:51 2017: [notice ] [ 9934] [MY-IP]:62971 - mathieu [15/Jul/2017:08:59:51 +0200] "PROPFIND /caldav/mathieu/FLDPRFX_16A561C65FEB483C93A0BD056ADC17EE/ HTTP/1.1" 207 481 "-" "Mac+OS+X/10.12.6 (16G16b) CalendarAgent/386"
Sat Jul 15 08:59:51 2017: [info   ] [ 9934] Number of items in folder returned: 0
Sat Jul 15 08:59:51 2017: [notice ] [ 9934] [MY-IP]:62971 - mathieu [15/Jul/2017:08:59:51 +0200] "PROPFIND /caldav/mathieu/FLDPRFX_16A561C65FEB483C93A0BD056ADC17EE/ HTTP/1.1" 207 382 "-" "Mac+OS+X/10.12.6 (16G16b) CalendarAgent/386"
Sat Jul 15 08:59:51 2017: [error  ] [ 9934] Cannot open Inbox Folder: 0x8004010F
Sat Jul 15 08:59:51 2017: [error  ] [ 9934] Error opening named folder of user mathieu, folder Inbox, error code: 0x8004010F
Sat Jul 15 08:59:51 2017: [notice ] [ 9934] MY-IP]:62971 - mathieu [15/Jul/2017:08:59:51 +0200] "PROPFIND /caldav/mathieu/Inbox/ HTTP/1.1" 404 0 "-" "Mac+OS+X/10.12.6 (16G16b) CalendarAgent/386"
Sat Jul 15 09:00:49 2017: [info   ] [ 9934] Connection closed

I don’t now why iCal tries to get Inbox folder…

Thank you for your informed answers :)

Hi @matnoublanche,

we recently fixed a bug that appeared with Apple ical, where an error was thrown because ical was unable to parse meeting exceptions (see https://jira.kopano.io/browse/KC-710 for more details).

Since you are not specifying your exact version can you update to the latest version, retry and if the error still occurs get a backup of the calendar and send it to feedback at kopano dot io (or open a support case if you have a valid subscription).

Steps to get a backup are mentioned in https://jira.kopano.io/browse/KC-710?focusedCommentId=21636&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-21636

Hi @fbartels,

Thank you for your answer.

I remember you, you are the guy that made Zarafa working on Synology NAS :). Your scripts helped me a lot (I’m using Debian 8.0 now)

I’m using Kopano 8.4.0 version 1103 (the latest)

root@atlantis:~# kopano-admin --version
Product version:	8,4,0,1103
File version:		1103
root@atlantis:~# 

I saw KC-710 issue but after reading it I don’t saw the same errors on log file.

So I post my backup to the mail you mentioned

Hi @matnoublanche ,

do you mean the Docker stuff? I just gave the initial idea for that project, but the main dev and i could not find a way to work together, so i never really contributed to this.

In other news: I was able to reproduce your issue, and even with an empty calendar. I created https://jira.kopano.io/browse/KC-750 to followup on this issue, especially since it does not seem to occur with the 8.3 packages for customers.

Hi @fbartels,

Yes I mean the Docker stuff, I thought you contributed with ToroBoso on this project your name appears on most of posts :)

I see your issue, thank you for that. Do you know how much of time it will take to fix this issue or if it’s possible to downgrade to Kopano 8.3.3 ? (perhaps downgrade only kopano-ical package ?)
I only have access to nightly builds

Thank you

Mathieu

@matnoublanche said in iCal error with Kopano 8.4.0:

possible to downgrade to Kopano 8.3.3

especially when running on different hosts, that would not be a problem. “unfortunately” release packages are only available to customers with a subscription, though.

OK thank you.

I can buy one licence (I use Kopano for personal use) but when I follow this link https://kopano.com/pricing/ to buy 1 Basic licence I can only buy 5.

Do you know where I can buy “only” one licence ?

Thanks

@matnoublanche that not possible. subscriptions are only sold in packs of five.

Hi @fbartels,

Do you know when this bug is planned to be resolved ?

Thank you

Mathieu

@matnoublanche the ticket was merged to the release branch yesterday, if not already done it will be merged into master in a few days so it will land in nightly some time in the next week.

@fbartels ok thank you for your rapid answer !