Could not save

  • Hello,

    We’ve been seeing a few Could not save message errors on the Web/Desk Apps.

    This error pops up occasionally when sending an email, but it always pops up a few tasks from a specific user. I’ve run the kopano-fsck on their account and this has not fixed the issue.

    I’ve tried enabling the Kopano-webapp debug.php but I’ve not had any luck with it actually writing the debug.txt.

    Any advice as to what might be causing this issue would be appreciated.


  • Kopano

    Hi Robin,

    Could you list the versions of all the kopano packages installed?

  • Hi Marty,

    Kopano Core: 8.3.1-41

  • Got the debug working and it’s produced the following for the task error;

    [10-Jul-2017 12:16:01] ERROR - array (
      'msg' => 'Undefined index: datecompleted',
      'file' => '/usr/share/kopano-webapp/server/includes/mapi/class.taskrecurrence.php:243',
    [10-Jul-2017 12:16:01]  - '
    @ class.taskrecurrence.php:243 - kopano_error_handler(...)
    @ class.taskrecurrence.php:146 - TaskRecurrence->regenerateTask(...)
    @ class.taskrecurrence.php:339 - TaskRecurrence->moveToNextOccurrence()
    @ class.taskitemmodule.php:268 - TaskRecurrence->markOccurrenceComplete(...)
    @ class.taskitemmodule.php:110 - TaskItemModule->saveTask(...)
    @ class.itemmodule.php:202 - TaskItemModule->save(...)
    @ class.jsonrequest.php:57 - ItemModule->execute()
    @ kopano.php:137 - JSONRequest->execute(...)

  • Kopano

    Could it be the tasks are created with another client / protocol.
    For example over active sync?

  • Hi Marty,

    Most of these tasks were created a long time ago via Outlook and the Zarafa MAPI client. I think it’s something like 17/20 of the recurring tasks work fine in the WebApp, but three of them just throw the above error.

    As the WebApp cannot create recurring tasks there is a reluctance to removing the tasks.

    It may be possible to just use Outlook to re-create the broken tasks though.

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