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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    IMAP connection not kept alive

    Synchronising (mobile) devices via Z-Push
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    • maedball
      maedball last edited by

      Hi Guys,

      just a question, do others experience imap connection drops due to No commands been send?
      I was not able to find an option in the imap config how often a “ping” is done to the imap server to not run into the connection close due to no command been send.

      Jan 20 12:01:30 imap(michael.klein)<585104><QSsfaQHWSqV/AAAB>: Info: Connection closed (No commands sent) in=0 out=400 deleted=0 expunged=0 trashed=0 hdr_count=0 hdr_bytes=0 body_count=0 body_bytes=0

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      • Gerald
        Gerald last edited by Gerald

        I don’t think I can be of particular help, but I ran

        journalctl -u kopano-gateway | grep -i “No commands sent”

        on three different servers with a variety of IMAP clients (Outlook, Thunderbird, some iOS) and on all three of those servers there were no log entries for this message. Log duration available to check was between 1 and 4 months. So I guess it’s not normal?

        The servers are using version kopano-gateway 10.0.6.502 and kopano-gateway 11.0.1.77 on Ubuntu 20.04 LTS.

        Or did I misunderstand you and the log is from someplace else? You did not specifically mention kopano-gateway, but that’s the IMAP server so…

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        • JungleMarc
          JungleMarc last edited by

          What kind of networking setup are you using?

          Reason why I’m asking, some cloud providers have different TCP idle connection timeout values.

          Marc

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          • maedball
            maedball @JungleMarc last edited by maedball

            @junglemarc Guess what, the chance in dovecot and postfix also fixed this :-(. I have the feeling that one if the settings i did set in dovecot was causing the whole issue :-(.

            Now the only errors i see in the log are already known things like missing mime implementations and other minor things

            Thanks for the suggestions and help! =)

            JungleMarc 1 Reply Last reply Reply Quote 0
            • JungleMarc
              JungleMarc @maedball last edited by

              Good to hear you got it done. Can you share on here what config you tried and what you changed? It would make it valuable info for others who runs in same situation.

              Marc

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