Problems with shared folders of renamed users

Hello we just had to rename an existing user that has shared his calendar with other users. This seems to be difficult - after renaming the user with kopano-admin (we use the internal database at the moment), we cannot get the new calendars to show up; we even cannot select the new user in KOE - the folder shows up if we type in the username and you can select the shared calendar, but then KOE says " the change could not be applied" (in german). The old calendar had vanished from the calendar lsit, but in the shared folders there was still the old name, but without any content. Is that a timing or race issue? How can we rename a user and its ressources successfully? This was with KOE 1.3 and 1.4. Also it seems difficult to delete a folder once it has been added…

this sounds a bit like https://jira.kopano.io/browse/KOE-93 (at least that the old user is still in the listing)

Well I also reported that one… but practically, how do you rename a user, get rid of the old resources and book the new ones? This must be possible in some way? Otherwise KOE is more or less unusable in a larger environment where user name changes e.g. due to marriages occur frequently.

@isol said in Problems with shared folders of renamed users:

Well I also reported that one… but practically, how do you rename a user, get rid of the old resources and book the new ones? This must be possible in some way?

Ah, right. and I even answered this question when you reported this:

You could delete these shares manually with the script provided in https://wiki.z-hub.io/display/ZP/Webservice#Webservice-Example, but the fastest/easiest way is probably to delete the profile in Outlook and create a new one (since then Outlook will have a new deviceid, and forget what has been setup before).

If you have a lot of data synchronised, then using the webservice to manually delete the share is of course the preferred solution.

I am not sure I understand this. What do you mean by “delete the share”? There is data in the calendar and we do not want to delete it. We just want to access the calendar under the new user name in Outlook after we have renamed the user.
We run the gabsync script every 10 minutes so the GABs should pick up these changes quite fast. But it seems that KOE “remembers” the old user somehow and mixes this up with the new one or something like that.

It is not really an option to recreate all Outlook profiles where the shared item is used every time a user name changes…

@isol that must be quite a productive company then, if you have so frequent name changes… but nevermind.

Z-Push has a webservice that stores which shared folders are opened through z-push in the device state. I was not asking you to delete the actual calendar (which is also something that you are not able to do with the linked page), but this piece of information from the device state.

It is not really an option to recreate all Outlook profiles where the shared item is used every time a user name changes…

hence my

If you have a lot of data synchronised, then using the webservice to manually delete the share is of course the preferred solution.

@fbartels adding something to this I saw yesterday on a testing system. For yet unknown reasons an opened folder vanished from outlook and outlook announced itself as disconnected. Triggering a resync of the “server data” from the new resync dialogue in 1.4 cured Outlook and brought the folder back.

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