Navigation

    Kopano
    • Register
    • Login
    • Search
    • Categories
    • Get Official Kopano Support
    • Recent
    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Reminder bombs with Outlook

    Kopano OL Extension (KOE)
    3
    11
    2238
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • isol
      isol last edited by

      Hello, we have some users that report recurring “reminder bombs”, i.e. from time to time they are presented with old reminders for events that have long passed and the reminder has already been acknowledged (since the import in Kopano). I assume this happens whenever Outlook detects a new KOE-shared calendar, somehow it seems that with the additional calenders imported via KOE it then thinks its own calendar isr brand new and reprocesses all events in there. Not sure if this can be solved on the Kopano side but if it occurs often it is a great nuisance nevertheless. I will recommend these users to cleanup their calendars from old entries which is probably a good idea anyway. Have others observed this also and is there a way to suppress these reminders?

      1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano last edited by

        is this maybe the same as https://forum.kopano.io/topic/153/reminders-in-outlook-from-shared-folders ?

        If so then this could be fixed in the upcoming 1.4 release. This version should be online later. I only need to finish up the release announcement.

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        1 Reply Last reply Reply Quote 0
        • isol
          isol last edited by

          I think it is a bit different. I read that topic before posting :-) and here it seems that the reminders are from the own calendar of the user. But I will reconfirm that.

          1 Reply Last reply Reply Quote 0
          • isol
            isol last edited by

            Rethinking it cannot be the same issue. We do not use shared Kopano folders at all other than shared calendars. We share some accounts via IMAP but a) this would not be a kopano issue, b) the calendars of these folders are empty and c) the user in question has only his own kopano account plus some calendars shared via kopano, no imap account or any other account in the same profile.

            fbartels 1 Reply Last reply Reply Quote 0
            • fbartels
              fbartels Kopano @isol last edited by

              @isol said in Reminder bombs with Outlook:

              has only his own kopano account plus some calendars shared via kopano

              that may not be that obvious from the post, but the issue fixed in the latest build actually could have that effect as well.

              There is one easy way to find out: I just now uploaded the new packages to https://download.kopano.io/supported/olextension:/pre-final/. Can you check if this solves your issue? (some feature of the new build require z-push 2.3.7, but this one should work nonetheless)

              Regards Felix

              Resources:
              https://kopano.com/blog/how-to-get-kopano/
              https://documentation.kopano.io/
              https://kb.kopano.io/

              Support overview:
              https://kopano.com/support/

              1 Reply Last reply Reply Quote 0
              • isol
                isol last edited by

                Ok I will send the new KOE to that specific user and then we need to wait…

                1 Reply Last reply Reply Quote 0
                • externa1
                  externa1 last edited by

                  Hi

                  One Customer also reported this behaviour today to me
                  She is getting old reminders in Outlook from her own calendar

                  Outlook 2016
                  Koe 1.4-200
                  Kopano Core 8.3
                  Z-push 2.3.7

                  Rg
                  Christian

                  fbartels 1 Reply Last reply Reply Quote 0
                  • fbartels
                    fbartels Kopano @externa1 last edited by

                    @externa1 hard to say without logs. Reminders are always generated locally, did the calendar maybe resync?

                    Regards Felix

                    Resources:
                    https://kopano.com/blog/how-to-get-kopano/
                    https://documentation.kopano.io/
                    https://kb.kopano.io/

                    Support overview:
                    https://kopano.com/support/

                    1 Reply Last reply Reply Quote 0
                    • isol
                      isol last edited by isol

                      Is this related to https://jira.kopano.io/browse/KC-728 that seems to be fixed in KC 8.3.3 ? However the cases that I observed were OWN reminders. The problem is still reappearing; can we help to diagnose it somehow? We can also go via support as the customer has a subscription if that helps.

                      fbartels 1 Reply Last reply Reply Quote 0
                      • fbartels
                        fbartels Kopano @isol last edited by

                        Hi @isol,

                        no these are two completely different topics.

                        Like I already said to @externa1 without logs its impossible to say what could be the cause, I can only say that I have not seen such behaviour in any of our test systems. I’d suggest opening a support case and supplying z-push.log and Kopano OL Extension.log.

                        Regards Felix

                        Resources:
                        https://kopano.com/blog/how-to-get-kopano/
                        https://documentation.kopano.io/
                        https://kb.kopano.io/

                        Support overview:
                        https://kopano.com/support/

                        1 Reply Last reply Reply Quote 0
                        • isol
                          isol last edited by

                          Ok, I will try to get these. We had a couple of this case (own account) in the past, mainly when adding a new shared account/calendar/whatever. I think we can replay this with logs enabled.

                          1 Reply Last reply Reply Quote 0
                          • First post
                            Last post