Navigation

    Kopano
    • Register
    • Login
    • Search
    • Categories
    • Get Official Kopano Support
    • Recent
    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Problem when migrating from community to paid version

    Kopano Groupware Core
    2
    2
    191
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • hobleyd
      hobleyd last edited by

      Hello,

      After testing the community version on Ubuntu 20.04, I decided to get a paid version. Because the paid version only supports Ubuntu 18.04, I created a new mail server, backed-up the data (mysqldump --single-transaction --routines and an rsync of the attachments folder) and moved everything across.

      While it all looks like it works, I now have the following messages in my mail log appearing every 5 seconds:

      Oct 15 11:02:01 kopano kopano-server[1437]: K-1254: soft assert (ulMaxChange >= m_ulChangeId) failed
      Oct 15 11:02:01 kopano kopano-server[1437]: setSyncStatus(): collision
      

      Does anyone have any ideas how I can fix this please?

      Cheers,
      David

      fbartels 1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano @hobleyd last edited by

        Hi @hobleyd,

        since you now have a paid subscription I would recommend to get in contact with the Kopano support. Please don’t forget to supply the exact versions (before and now) when opening the case.

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        1 Reply Last reply Reply Quote 0
        • First post
          Last post