Problem when migrating from community to paid version

[hobleyd]

Hello,

After testing the community version on Ubuntu 20.04, I decided to get a paid version. Because the paid version only supports Ubuntu 18.04, I created a new mail server, backed-up the data (mysqldump --single-transaction --routines and an rsync of the attachments folder) and moved everything across.

While it all looks like it works, I now have the following messages in my mail log appearing every 5 seconds:

Oct 15 11:02:01 kopano kopano-server[1437]: K-1254: soft assert (ulMaxChange >= m_ulChangeId) failed
Oct 15 11:02:01 kopano kopano-server[1437]: setSyncStatus(): collision

Does anyone have any ideas how I can fix this please?

Cheers,
David

[fbartels]

Hi @hobleyd,

since you now have a paid subscription I would recommend to get in contact with the Kopano support. Please don’t forget to supply the exact versions (before and now) when opening the case.