Refresh counter for shared folder

  • Hello everyone,

    My company is currently looking into migrating to a new mail system and I was tasked with looking at Kopano because I allready knew it.

    I’ve setup a test system and created some mailboxes to show the different functions.
    We use a lot of shared folders for various purposes.
    We noticed that, in the Web- & DeskApp, that the unread mail counter, next to the folder name, was not updated for any shared folder that was opened by a user.
    I only updates when the folder is opened.

    Is this correct or is there a setting that we need to adjust?

    With kind regards