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    Attachment in Outlook renamed

    Kopano OL Extension (KOE)
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    • ekpack
      ekpack last edited by ekpack

      Hello,

      we have problems with our Outlook Users (only three are using outlook, the rest uses DeskApp).
      The filenames of the attachments (till now only noticed with PDF-attachments) are differently to DeskApp.
      Please see the screenshots attached.
      In DeskApp the attachments are shown with the correct filename.!
      The attachments can be opened without a problem in Outlook and DeskApp.
      Our software versions:

      WebApp: 4.2.2878+128.1
      Kopano Core: 8.7.16
      Z-Push: 2.5.2+0-0
      DeskApp: 2.7.0
      Outlook: 2016 and 2019 (both have the problem)

      Does anybody have an idea?

      1 Reply Last reply Reply Quote 1
      • ekpack
        ekpack last edited by

        Sorry, uploading of pictures doesn’t work.
        Here the filenames:

        DeskApp: “ANGEBOT AN-W2060072 FASIFAKO FASI.pdf”
        Outlook: “ANGEBOT AN-W20600%37%32%20%46%41%53%49%46%41%4B%4F%20%46%41%53%49%2E%70%64%66.pdf”

        1 Reply Last reply Reply Quote 1
        • ekpack
          ekpack last edited by

          This doesn’t happen in every mail. But if it happens to one mail, it happens to all PDF files in the mail.

          1 Reply Last reply Reply Quote 0
          • ekpack
            ekpack last edited by

            I have now the proof, that this problem isn’t related to the file type. Every file types are affected.

            1 Reply Last reply Reply Quote 0
            • ekpack
              ekpack last edited by

              It also happens that attachments are renamed including the filetype-ending.
              For example from “EK_pack16092020.pdf” to “EK_pack16092020.p%64%66”

              1 Reply Last reply Reply Quote 0
              • ekpack
                ekpack last edited by

                The same problem appears when a new mail is send from Outlook 2016/2019.
                Name attachment sent mail Outlook:
                “Anlage 4_Anlageblatt zu den Liefer- und Montagebedingungen%20von%20W&H%2020.81D.pdf”

                Name attachment sent mail DeskApp:
                “Anlage 4_Anlagenlatt zu den Liefer- und Montagebedingungen von W&H 20.81D.pdf”

                1 Reply Last reply Reply Quote 0
                • Manfred
                  Manfred Kopano last edited by

                  Hi @ekpack,

                  please post WBXML level Z-Push log of such an email being synced to Outlook.

                  Manfred

                  1 Reply Last reply Reply Quote 0
                  • ekpack
                    ekpack last edited by

                    23/09/2020 08:12:47 [40310] [WBXML] O     <Perform>
                    23/09/2020 08:12:47 [40310] [WBXML] O      <Add>
                    23/09/2020 08:12:47 [40310] [WBXML] O       <ServerEntryId>
                    23/09/2020 08:12:47 [40310] [WBXML] O       U721ab:9a0a200eee1e4fd083492a855f12cd9eaae066000000
                    23/09/2020 08:12:47 [40310] [WBXML] O       </ServerEntryId>
                    23/09/2020 08:12:47 [40310] [WBXML] O       <Data>
                    23/09/2020 08:12:47 [40310] [WBXML] O        <POOMMAIL:To>
                    23/09/2020 08:12:47 [40310] [WBXML] O        "Nachname Vorname" <vorname.nachname@XXX.com>
                    23/09/2020 08:12:47 [40310] [WBXML] O        </POOMMAIL:To>
                    23/09/2020 08:12:47 [40310] [WBXML] O        <POOMMAIL:From>
                    23/09/2020 08:12:47 [40310] [WBXML] O        "Mustermann Max" <max.mustermann@XXX.com>
                    23/09/2020 08:12:47 [40310] [WBXML] O        </POOMMAIL:From>
                    23/09/2020 08:12:47 [40310] [WBXML] O        <POOMMAIL:Subject>
                    23/09/2020 08:12:47 [40310] [WBXML] O        WG: W&H Service - Unser Meeting am 15.09.2020
                    23/09/2020 08:12:47 [40310] [WBXML] O        </POOMMAIL:Subject>
                    23/09/2020 08:12:47 [40310] [WBXML] O        <POOMMAIL:DateReceived>
                    23/09/2020 08:12:47 [40310] [WBXML] O        2020-09-22T11:26:03.000Z
                    23/09/2020 08:12:47 [40310] [WBXML] O        </POOMMAIL:DateReceived>
                    23/09/2020 08:12:47 [40310] [WBXML] O        <POOMMAIL:DisplayTo>
                    23/09/2020 08:12:47 [40310] [WBXML] O        Nachname Vorname
                    23/09/2020 08:12:47 [40310] [WBXML] O        </POOMMAIL:DisplayTo>
                    23/09/2020 08:12:47 [40310] [WBXML] O        <POOMMAIL:Importance>
                    23/09/2020 08:12:47 [40310] [WBXML] O        1
                    23/09/2020 08:12:47 [40310] [WBXML] O        </POOMMAIL:Importance>
                    23/09/2020 08:12:47 [40310] [WBXML] O        <POOMMAIL:Read>
                    23/09/2020 08:12:47 [40310] [WBXML] O        1
                    23/09/2020 08:12:47 [40310] [WBXML] O        </POOMMAIL:Read>
                    23/09/2020 08:12:47 [40310] [WBXML] O        <POOMMAIL:MessageClass>
                    23/09/2020 08:12:47 [40310] [WBXML] O        IPM.Note
                    23/09/2020 08:12:47 [40310] [WBXML] O        </POOMMAIL:MessageClass>
                    23/09/2020 08:12:47 [40310] [WBXML] O        <POOMMAIL:InternetCPID>
                    23/09/2020 08:12:47 [40310] [WBXML] O        65001
                    23/09/2020 08:12:47 [40310] [WBXML] O        </POOMMAIL:InternetCPID>
                    23/09/2020 08:12:47 [40310] [WBXML] O        <AirSyncBase:Body>
                    23/09/2020 08:12:47 [40310] [WBXML] O         <AirSyncBase:Type>
                    23/09/2020 08:12:47 [40310] [WBXML] O         4
                    23/09/2020 08:12:47 [40310] [WBXML] O         </AirSyncBase:Type>
                    23/09/2020 08:12:47 [40310] [WBXML] O         <AirSyncBase:EstimatedDataSize>
                    23/09/2020 08:12:47 [40310] [WBXML] O         485916
                    23/09/2020 08:12:47 [40310] [WBXML] O         </AirSyncBase:EstimatedDataSize>
                    23/09/2020 08:12:47 [40310] [WBXML] O         <AirSyncBase:Truncated>
                    23/09/2020 08:12:47 [40310] [WBXML] O         0
                    23/09/2020 08:12:47 [40310] [WBXML] O         </AirSyncBase:Truncated>
                    23/09/2020 08:12:47 [40310] [WBXML] O         <AirSyncBase:Data>
                    23/09/2020 08:12:47 [40310] [WBXML] O         <<< written 485916 of 485916 bytes of plain data >>>
                    23/09/2020 08:12:47 [40310] [WBXML] O         </AirSyncBase:Data>
                    23/09/2020 08:12:47 [40310] [WBXML] O        </AirSyncBase:Body>
                    23/09/2020 08:12:47 [40310] [WBXML] O        <AirSyncBase:Attachments>
                    23/09/2020 08:12:47 [40310] [WBXML] O         <AirSyncBase:Attachment>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:DisplayName>
                    23/09/2020 08:12:47 [40310] [WBXML] O          012_2020_Life Cycle Servicevertrag.pdf
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:DisplayName>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:FileReference>
                    23/09/2020 08:12:47 [40310] [WBXML] O          0000000022e2a8f9096e4d10a966e15231a3fcd90100000005000000d65fdc8209664868a8a65bb61649cd6200000000:0:9a0a200eee1e4fd083492a855f12cd9ea6e066000000
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:FileReference>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:Method>
                    23/09/2020 08:12:47 [40310] [WBXML] O          1
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:Method>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:EstimatedDataSize>
                    23/09/2020 08:12:47 [40310] [WBXML] O          71000
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:EstimatedDataSize>
                    23/09/2020 08:12:47 [40310] [WBXML] O         </AirSyncBase:Attachment>
                    23/09/2020 08:12:47 [40310] [WBXML] O         <AirSyncBase:Attachment>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:DisplayName>
                    23/09/2020 08:12:47 [40310] [WBXML] O          Anlage 2_Deutsche Service-Verrechnungssätze 2020.pdf
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:DisplayName>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:FileReference>
                    23/09/2020 08:12:47 [40310] [WBXML] O          0000000022e2a8f9096e4d10a966e15231a3fcd90100000005000000d65fdc8209664868a8a65bb61649cd6200000000:1:9a0a200eee1e4fd083492a855f12cd9ea6e066000000
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:FileReference>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:Method>
                    23/09/2020 08:12:47 [40310] [WBXML] O          1
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:Method>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:EstimatedDataSize>
                    23/09/2020 08:12:47 [40310] [WBXML] O          24322
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:EstimatedDataSize>
                    23/09/2020 08:12:47 [40310] [WBXML] O         </AirSyncBase:Attachment>
                    23/09/2020 08:12:47 [40310] [WBXML] O         <AirSyncBase:Attachment>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:DisplayName>
                    23/09/2020 08:12:47 [40310] [WBXML] O          Anlage 3_Allgemeine Liefer- und Montagebedingungen von W&H 20.80D.pdf
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:DisplayName>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:FileReference>
                    23/09/2020 08:12:47 [40310] [WBXML] O          0000000022e2a8f9096e4d10a966e15231a3fcd90100000005000000d65fdc8209664868a8a65bb61649cd6200000000:2:9a0a200eee1e4fd083492a855f12cd9ea6e066000000
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:FileReference>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:Method>
                    23/09/2020 08:12:47 [40310] [WBXML] O          1
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:Method>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:EstimatedDataSize>
                    23/09/2020 08:12:47 [40310] [WBXML] O          83447
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:EstimatedDataSize>
                    23/09/2020 08:12:47 [40310] [WBXML] O         </AirSyncBase:Attachment>
                    23/09/2020 08:12:47 [40310] [WBXML] O         <AirSyncBase:Attachment>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:DisplayName>
                    23/09/2020 08:12:47 [40310] [WBXML] O          Anlage 4_Anlageblatt zu den Liefer- und Montagebedingungen von W&H 20.81D.pdf
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:DisplayName>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:FileReference>
                    23/09/2020 08:12:47 [40310] [WBXML] O          0000000022e2a8f9096e4d10a966e15231a3fcd90100000005000000d65fdc8209664868a8a65bb61649cd6200000000:3:9a0a200eee1e4fd083492a855f12cd9ea6e066000000
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:FileReference>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:Method>
                    23/09/2020 08:12:47 [40310] [WBXML] O          1
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:Method>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:EstimatedDataSize>
                    23/09/2020 08:12:47 [40310] [WBXML] O          73910
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:EstimatedDataSize>
                    23/09/2020 08:12:47 [40310] [WBXML] O         </AirSyncBase:Attachment>
                    23/09/2020 08:12:47 [40310] [WBXML] O         <AirSyncBase:Attachment>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:DisplayName>
                    23/09/2020 08:12:47 [40310] [WBXML] O          Anlage 1_Regelmäßige Inspektionen.pdf
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:DisplayName>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:FileReference>
                    23/09/2020 08:12:47 [40310] [WBXML] O          0000000022e2a8f9096e4d10a966e15231a3fcd90100000005000000d65fdc8209664868a8a65bb61649cd6200000000:4:9a0a200eee1e4fd083492a855f12cd9ea6e066000000
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:FileReference>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:Method>
                    23/09/2020 08:12:47 [40310] [WBXML] O          1
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:Method>
                    23/09/2020 08:12:47 [40310] [WBXML] O          <AirSyncBase:EstimatedDataSize>
                    23/09/2020 08:12:47 [40310] [WBXML] O          90379
                    23/09/2020 08:12:47 [40310] [WBXML] O          </AirSyncBase:EstimatedDataSize>
                    23/09/2020 08:12:47 [40310] [WBXML] O         </AirSyncBase:Attachment>
                    23/09/2020 08:12:47 [40310] [WBXML] O        </AirSyncBase:Attachments>
                    23/09/2020 08:12:47 [40310] [WBXML] O        <POOMMAIL:ContentClass>
                    23/09/2020 08:12:47 [40310] [WBXML] O        urn:content-classes:message
                    23/09/2020 08:12:47 [40310] [WBXML] O        </POOMMAIL:ContentClass>
                    23/09/2020 08:12:47 [40310] [WBXML] O        <POOMMAIL:Flag/>
                    23/09/2020 08:12:47 [40310] [WBXML] O        <AirSyncBase:NativeBodyType>
                    23/09/2020 08:12:47 [40310] [WBXML] O        2
                    23/09/2020 08:12:47 [40310] [WBXML] O        </AirSyncBase:NativeBodyType>
                    23/09/2020 08:12:47 [40310] [WBXML] O       </Data>
                    23/09/2020 08:12:47 [40310] [WBXML] O      </Add>
                    
                    1 Reply Last reply Reply Quote 0
                    • ekpack
                      ekpack last edited by

                      As you can see the attachments are written correct in the log.
                      But in Outlook they are shown wrong:

                      screenshot_12.png

                      1 Reply Last reply Reply Quote 0
                      • Pax
                        Pax last edited by Pax

                        Hi all,
                        we are experiencing the same issue. I tracked it down to the newest Outlook Versions. For Example 2019 x32 16.0.13127.20266

                        Users with this versions will sometimes see this strange attachment name. If you connect this user via older Outlook they will see the correct attachment name, which you can also see in the Webapp.

                        This happens not for every attachment nor every pdf attachment. There have to be some things coming together. Mailclient of the sender, attachment name longer than 10 letters and spaces or special characters like umlauts in the attachment name.

                        You can reproduce it by sending an pdf attachment with Outlook connected via ZarafaClient and an attachment name like öäaaaasssssssssssaaa.pdf
                        (Funny thing an attachment with the name ööaaaass.pdf would work).

                        You can also reproduce this if you have an Outlook with the newest version and connected through Z-Push. Now you make a right click on a picture stored somewhere on your hard drive and choose “send to --> Mail client”. The picture will be transformed and attachted to a new Mail. The attachment name might look ok but after sending this mail, have a look at sent items. There the attachment name is kinda weird.

                        Might be an transcoding problem which only appears with certain circumstances.

                        Long storie short. In my case this problem appeared monday and without an update to Kopano in the last days. So my guess is, that this is problem created by Microsoft with a new Outlook update.

                        —Edit—
                        Z-Push Version: 2.5.2
                        Kopano Version: 8.7.16

                        —Edit 2 23.09.2020 12:13—

                        In two cases the attachments ending was also changed to .dat
                        This creepy issue comes and goes every since using Outlook and Kopano (Zarafa)

                        1 Reply Last reply Reply Quote 1
                        • ekpack
                          ekpack last edited by

                          I checked again. It also happens to us with Outlook 2016 not only with Outlook 2019.

                          1 Reply Last reply Reply Quote 0
                          • Pax
                            Pax last edited by

                            dunno but i guess 2016 also recieves updates. Guess its like Windows 10 v 2004 and Windows 10 v1909. Different release but both are recieving security updates and fixes and one of them breakes the transcoding. Sadly i’ve no 2016 for testing purpose. And i’ve no idea how to revert Outlook 2019/16 to older releases.

                            @ekpack does the renaming happen to every pdf attachment recieved by Outlook?

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                            • ekpack
                              ekpack last edited by

                              No, not to every pdf. But it also happens to other filetypes like docx or xlsx.

                              And it also happens to sent emails not only to received mails.

                              1 Reply Last reply Reply Quote 0
                              • Pax
                                Pax last edited by Pax

                                Same Mail in different Outlook versions

                                16.0.12430.20112
                                Unbenannt2.png
                                Unbenannt.png

                                16.0.13127.20266
                                Ashampoo_Snap_Donnerstag, 24. September 2020_13h40m52s_004_.png

                                Ashampoo_Snap_Donnerstag, 24. September 2020_13h40m42s_003_.png

                                16.0.12527.20260
                                Ashampoo_Snap_Donnerstag, 24. September 2020_13h59m47s_008_.png

                                Ashampoo_Snap_Donnerstag, 24. September 2020_13h58m57s_007_.png

                                Maybe someone got an idea for this.
                                Sadly we also got mails where the fileending is xxx.dat
                                Hard to explain the users that this could possibly be opened with Arobat Reader.

                                —Edit—
                                a very old post for Mozillas Thunderbird.
                                But this looks like the best explanation for this issue. Especially for the type of files which are renamed. Not only filename character length but filenames exceeding a 64bit character length
                                http://kb.mozillazine.org/Attachments_renamed

                                Still dunno if this is only an issue related to a faulty Outlook patch. But maybe someone at Kopano can reconstruct this issue and has an idea

                                1 Reply Last reply Reply Quote 1
                                • joost001
                                  joost001 last edited by

                                  I have exactly the same happening. Also with outlook clients and starting since last week. It’s not with all clients and not all emails. Seems to happen mostly with XLSX and PDF attachments. Does anyone know how to fix this on the client side?

                                  regards,
                                  Joost

                                  1 Reply Last reply Reply Quote 1
                                  • Gerald
                                    Gerald last edited by

                                    I’m also suffering from this problem. When I investigated it, it happened when using the file => right click => send to email recipient method of attaching a document, but not when attaching the document in outlook 2019 directly.

                                    But it also was not happening at all when sending out the (right click => send to email recipient) attached mail using a simple -non-kopano- IMAP account.

                                    I’ve also seen this with some received emails! Where the filenames were broken in Outlook but OK in DeskApp. Weird!

                                    1 Reply Last reply Reply Quote 1
                                    • white-eagle
                                      white-eagle last edited by

                                      We have the same issue here since 1,5 weeks … sometimes attachments are renamed (eg. thefile%25%36%43%37… .dat)

                                      kopano-core: 8.7.16
                                      z-push: 2.5.2+0-0
                                      Outlook 2019 with OLE 2.1-20 installed

                                      Names of attachments are ok in DeskApp, WebApp, and Android mail app (synced via z-push activesync)

                                      Kind Regards,

                                      1 Reply Last reply Reply Quote 0
                                      • ldb1619
                                        ldb1619 last edited by

                                        Same here.
                                        Customer reported first it happened with mails from a scanner, but now it happens randomly, mostly with longer filenames.

                                        Outlook 2016 and 2019.
                                        Tried with replacing font-files on the PC’s, but did not help.
                                        Furthermore one of the PC’s uses calculation-software based on excel, and it shows also strange artefacts (euro and diameter-character no longer recognised, etc).

                                        My conclusion was it was some Office update that screwed up. But now that I saw this thread I will be interested if someone finds a solution.

                                        Rgds
                                        Leen

                                        fbartels 1 Reply Last reply Reply Quote 0
                                        • joost001
                                          joost001 last edited by

                                          This is actually my environment I’m having the issue with:

                                          Kopano-core 8.6.5
                                          z-push 2.4.4
                                          Outlook 2016 & 2019 with OLE 1.6

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                                          • fbartels
                                            fbartels Kopano @ldb1619 last edited by

                                            @ldb1619 said in Attachment in Outlook renamed:

                                            My conclusion was it was some Office update that screwed up

                                            That would still be my conclusion. From what could be read here so far the problems started after updating Outlook and happens with various versions of Kopano and Z-Push. I would recommend opening up a case with Microsoft.

                                            Regards Felix

                                            Resources:
                                            https://kopano.com/blog/how-to-get-kopano/
                                            https://documentation.kopano.io/
                                            https://kb.kopano.io/

                                            Support overview:
                                            https://kopano.com/support/

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