Navigation

    Kopano
    • Register
    • Login
    • Search
    • Categories
    • Get Official Kopano Support
    • Recent
    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Is HARD delete possible from phone (IOS)

    Synchronising (mobile) devices via Z-Push
    2
    2
    114
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • deisenlord
      deisenlord last edited by

      I have a user complaining that messages disappear right as he goes to read them from a notification under IOS. I wouldn’t bother you about this as it seem he is probably just drinking way to much coffee. Problem is when I investigate I find the messages in the recover deleted items section. Like they have been deleted from deleted items. Is there anyway he could do this without explicitly going into deleted items and deleting the message?
      Thanks
      David

      1 Reply Last reply Reply Quote 0
      • Manfred
        Manfred Kopano last edited by

        Hi @deisenlord,

        depending on what device sends, it’s possible that it really hard deletes the items. In order to check that, you would have to enable WBXML log for the user, wait for the sync with deletion and check the value of DeletesAsMoves tag. 0 means hard (or permanent) delete, 1 (which is default) indicates to move the item into Deleted Items folder first.

        Manfred

        1 Reply Last reply Reply Quote 0
        • First post
          Last post