Kopano crashes on fresh install when Outlook Connector connects



  • I finally made the move and upgraded from Zarafa to Kopano 8.7.
    To have a fresh start, I created a new Debian buster VM, made only relevant changes in server.cfg and pointed to the old zarafa database server.

    Once I connect via the outlook connector (zarafaclient-7.2.6-52189.msi) the server crashes:

    Thu Mar  5 03:24:14 2020: [crit   ] ----------------------------------------------------------------------
    Thu Mar  5 03:24:14 2020: [crit   ] Fatal error detected. Please report all following information.
    Thu Mar  5 03:24:14 2020: [crit   ] Application kopano-server version: 8.7.0
    Thu Mar  5 03:24:14 2020: [crit   ] OS: Linux, release: 4.19.0-6-amd64, version: #1 SMP Debian 4.19.67-2+deb10u2 (2019-11-11), hardware: x86_64
    Thu Mar  5 03:24:14 2020: [crit   ] Thread name: z-s: 93.83.102.
    Thu Mar  5 03:24:14 2020: [crit   ] Peak RSS: 10336
    Thu Mar  5 03:24:14 2020: [crit   ] Pid 7370 caught SIGSEGV (11), traceback:
    Thu Mar  5 03:24:14 2020: [crit   ] Backtrace:
    Thu Mar  5 03:24:14 2020: [crit   ] #0. /lib/x86_64-linux-gnu/libkcutil.so.0(+0x490f0) [0x7f7f121390f0]
    Thu Mar  5 03:24:14 2020: [crit   ] #1. /lib/x86_64-linux-gnu/libkcutil.so.0(+0x333fd) [0x7f7f121233fd]
    Thu Mar  5 03:24:14 2020: [crit   ] #2. /lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1a1) [0x7f7f12123681]
    Thu Mar  5 03:24:14 2020: [crit   ] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x12730) [0x7f7f0f577730]
    Thu Mar  5 03:24:14 2020: [crit   ] #4. /lib/x86_64-linux-gnu/libssl.so.1.1(SSL_want+0) [0x7f7f0f73ab80]
    Thu Mar  5 03:24:14 2020: [crit   ] #5. /lib/x86_64-linux-gnu/libssl.so.1.1(SSL_get_error+0x48) [0x7f7f0f73abd8]
    Thu Mar  5 03:24:14 2020: [crit   ] #6. /lib/x86_64-linux-gnu/libgsoapssl++-2.8.75.so(soap_ssl_error+0x18c) [0x7f7f11d5504c]
    Thu Mar  5 03:24:14 2020: [crit   ] #7. /usr/sbin/kopano-server(+0x15347) [0x557c89785347]
    Thu Mar  5 03:24:14 2020: [crit   ] #8. /lib/x86_64-linux-gnu/libkcutil.so.0(+0x3ab2b) [0x7f7f1212ab2b]
    Thu Mar  5 03:24:14 2020: [crit   ] #9. /lib/x86_64-linux-gnu/libpthread.so.0(+0x7fa3) [0x7f7f0f56cfa3]
    Thu Mar  5 03:24:14 2020: [crit   ] #10. /lib/x86_64-linux-gnu/libc.so.6(clone+0x3f) [0x7f7f0f17c4cf]
    Thu Mar  5 03:24:14 2020: [crit   ] Signal errno: Success, signal code: 1
    Thu Mar  5 03:24:14 2020: [crit   ] Sender pid: 40, sender uid: 0, si_status: 0
    Thu Mar  5 03:24:14 2020: [crit   ] Signal value: 0, faulting address: 0x28
    Thu Mar  5 03:24:14 2020: [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
    

    That’s pretty odd. Any hopes?



  • 8.7.0 is an old version and many bugs have been fixed since.



  • Ok, I was afraid of this answer ;-)

    Installing nightly versions is really painful so I hoped I can use the packages included in stock Debian buster …

    Anyway, I got rid of them but https://download.kopano.io/community/core%3A/ contains only half of the packages and the other half are broken.

    For example, https://download.kopano.io/community/core%3A/core-10.0.1.190.89d1fad-Debian_10-i386.tar.gz is completely empty…

    Any suggestion where to find i386 for Debian 10?


  • Kopano

    @divB you have a 64bit kernel, why do you want to use 32bit packages?



  • Yes; because it’s a VM (which has been upgraded for years)



  • Ok fine, I cross-graded the VM from i386 to amd64


Log in to reply