KOE syncing the whole mailbox randomly or losing folders



  • Hey everyone,

    my company just switched to a new server with Kopano Basic. Now I have the problem that for one client with a fairly big mailbox Outlook randomly resyncs the whole mailbox. Also it sometime forgets the other folders inside the inbox and needs to manually be synced completely new. Afterwards it works for a short time until it resyncs by itself. Also this is the only Outlook client, that sometimes loses the connection to the server. Do you know what could be the problem here?

    Thanks in advance for your help.


  • Kopano

    Hi @FabianRenntronic,

    @FabianRenntronic said in KOE syncing the whole mailbox randomly or losing folders:

    my company just switched to a new server with Kopano Basic. Now I have the problem that for one client with a fairly big mailbox Outlook randomly resyncs the whole mailbox. Also it sometime forgets the other folders inside the inbox and needs to manually be synced completely new. Afterwards it works for a short time until it resyncs by itself. Also this is the only Outlook client, that sometimes loses the connection to the server. Do you know what could be the problem here?

    How big exactly is this “fairly big mailbox”? Did you check Z-Push and KOE logs for this user?

    Manfred



  • Hi @Manfred,

    thank you for your help. We just figured it out. It has nothing to do with Kopano at all. We use virtual machines and the user just duplicated his for his workstation and laptop. This lead to Outlook having the same ID for active sync and therefor both machines interfered when running simultaneously. After a reinstall of the Office suite on the workstation VM everything works fine again.

    Thanks again.


Log in to reply