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    Unsent mail shows in Outbox of webapp/deskapp but not Outlook 2019

    Kopano Groupware Core
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    • jasonsmith2020
      jasonsmith2020 last edited by

      I’m a new user of the community edition with the server running on Debian 10. I’m configured with apache2/z-push/mariadb.

      I’ve managed to successfully setup a mailbox and connect from the deskapp (under windows), the webapp, and outlook 2019 (with no addin / EAS only).

      I have not configured kopano-spooler yet, so outbound mail just sits in the Outbox (as expected) however the Outbox emails only appear in webapp/deskapp and under Outlook2019 Outbox is empty.

      Any tips on how I can troubleshoot this or why it might be happening? I plan on using Outlook as my primary client so I need to get it working.

      Thanks

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      • Manfred
        Manfred Kopano last edited by

        Hi @jasonsmith2020,

        Outlook over ActiveSync doesn’t put email into outbox. It issues SendMail command and Z-Push then creates a message in the outbox, that’s why you see it in webapp/deskapp. Z-Push ignores changes in the outbox because it caused strange effects on some android devices: https://jira.z-hub.io/browse/ZP-362.

        Manfred

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