z-push errors mobile sync slow



  • Hi all,

    i have a problem with some devices. All is verry slow. Sending and recieving mail. I got the following errors in the logs:

    09/01/2020 09:16:39 [22775] [ERROR] [chris] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
    09/01/2020 10:02:47 [17535] [WARN] [chris] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    09/01/2020 10:37:57 [22985] [WARN] [chris] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    09/01/2020 10:49:09 [24802] [WARN] [chris] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    09/01/2020 14:53:39 [  241] [WARN] [chris] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    09/01/2020 15:31:20 [  279] [WARN] [chris] Unable to Fetch 'U95c3d:28dd542afb364386bc0130ceecb0fc36d7c807000000'
    09/01/2020 16:29:18 [  284] [FATAL] [chris] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
    09/01/2020 16:29:34 [  294] [FATAL] [chriskruijntjens] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
    09/01/2020 16:29:39 [  298] [FATAL] [info] Exception: (ProvisioningRequiredException) - Retry after sending a PROVISION command
    09/01/2020 16:33:15 [  380] [WARN] [chris] Unable to Fetch 'U95c3d:28dd542afb364386bc0130ceecb0fc36f9c807000000'
    09/01/2020 16:49:47 [  306] [ERROR] [chris] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'FolderSync' at 09/01/2020 16:49:44 with pid '297' terminated unexpectedly or is still running.
    09/01/2020 16:49:47 [  306] [ERROR] [chris] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
    09/01/2020 16:53:12 [  374] [ERROR] [chris] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'FolderSync' at 09/01/2020 16:53:10 with pid '329' terminated unexpectedly or is still running.
    09/01/2020 16:53:12 [  374] [ERROR] [chris] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
    09/01/2020 17:07:58 [  387] [ERROR] [chris] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'FolderSync' at 09/01/2020 17:07:56 with pid '355' terminated unexpectedly or is still running.
    09/01/2020 17:08:03 [  387] [ERROR] [chris] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
    09/01/2020 17:08:53 [  323] [WARN] [chris] Unable to Fetch 'U95c3d:28dd542afb364386bc0130ceecb0fc361ac907000000'
    09/01/2020 17:29:52 [  357] [WARN] [chris] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    09/01/2020 18:02:48 [  343] [WARN] [chris] Mobile loop detected! Messages sent to the mobile will be restricted to 1 items in order to identify the conflict
    09/01/2020 18:17:03 [  380] [ERROR] [chris] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'FolderSync' at 09/01/2020 18:17:00 with pid '332' terminated unexpectedly or is still running.
    09/01/2020 18:17:03 [  380] [ERROR] [chris] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
    09/01/2020 19:28:32 [  360] [ERROR] [chris] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'FolderSync' at 09/01/2020 19:28:31 with pid '333' terminated unexpectedly or is still running.
    09/01/2020 19:28:32 [  360] [ERROR] [chris] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
    09/01/2020 19:28:36 [ 2752] [ERROR] [chris] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'FolderSync' at 09/01/2020 19:28:31 with pid '333' terminated unexpectedly or is still running.
    09/01/2020 19:28:36 [ 2752] [ERROR] [chris] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
    09/01/2020 19:28:36 [  377] [ERROR] [chris] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'FolderSync' at 09/01/2020 19:28:31 with pid '333' terminated unexpectedly or is still running.
    09/01/2020 19:28:36 [  377] [ERROR] [chris] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
    09/01/2020 19:34:49 [  356] [WARN] [chris] DeviceManager->CheckFolderData(): Folder 'U158c4' has sync states but is not in the hierarchy cache. Removing states.
    09/01/2020 19:52:24 [  382] [ERROR] [chris] [4qp6iqdnnl66t4ka7c88su43bk] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'FolderSync' at 09/01/2020 19:52:21 with pid '355' terminated unexpectedly or is still running.
    09/01/2020 19:52:24 [  382] [ERROR] [chris] [4qp6iqdnnl66t4ka7c88su43bk] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
    
    
    WebApp:
    4.0.2589+1518.1
    Kopano Core:
    9.0.2
    Debian Buster
    
    How can this be resolved?
    

  • Kopano

    Hi @ckruijntjens,

    which Z-Push version are you using? Did you check webserver’s logs/syslogs for errors as suggested in z-push.log? Did you try to resync the devices with issues using z-push-admin?

    Manfred


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