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    User is always getting "Welcome to Kopano WebApp" screen

    Kopano WebApp
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    • Ihon
      Ihon last edited by Ihon

      Hello,

      one of my users is always getting the “Welcome to Kopano WebApp” screen.
      WebApp Fehler.png

      This occured today and I only see in the logs the following:

      [php7:notice] [pid 14746] [client 94.198.xx.xx:64329] Unknown language: ‘.UTF-8’
      [php7:notice] [pid 14746] [client 94.198.xx.xx:64329] Unknown language: ‘.UTF-8’, referer: https://www.xxxxxxxx.eu/webapp/

      WebApp version: webapp-3.5.14.2562+1499.436a2e2-Ubuntu_18.04-all
      Kopano version: core-9.0.1.5.5016b7f-Ubuntu_18.04-amd64

      Any ideas?

      Thank you

      Ihon

      1 Reply Last reply Reply Quote 0
      • A Former User
        A Former User last edited by

        Reset the WebApp settings for this user.

        1 Reply Last reply Reply Quote 0
        • Ihon
          Ihon last edited by

          Reset nach folgender Webseite

          https://kb.kopano.io/display/TS/Reset+WebApp+settings+from+browser+console

          führt leider nicht zum Erfolg.

          1 Reply Last reply Reply Quote 0
          • A Former User
            A Former User last edited by

            Try this: https://stash.kopano.io/projects/KSC/repos/webapp-tools/browse/webapp_admin

            Reset WebApp settings

            python3 webapp_admin -u john --reset
            
            Ihon 1 Reply Last reply Reply Quote 0
            • Ihon
              Ihon @Guest last edited by

              @WalterHof thank you! It worked now

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              • linuxmafia
                linuxmafia last edited by

                @Ihon said in User is always getting "Welcome to Kopano WebApp" screen:

                https://kb.kopano.io/display/TS/Reset+WebApp+settings+from+browser+console

                Sorry for crossposting, but i have the same error and i can’t able to reset setting from console.
                Im try to reset setting with python script webapp_admin.py (https://stash.kopano.io/projects/KSC/repos/webapp-tools/browse/webapp_admin) but i receive error: python-kopano should be installed on your system but in my system i have this package:

                python3-kopano 10.0.3.41.515f6ef2c-0+20.1 all High-level Python 3 bindings for Kopano
                kopano-server 10.0.3.41.515f6ef2c-0+29.2 amd64 Server component for Kopano Core
                kopano-webapp 4.0.2581+1511.1 all New and improved WebApp for Kopano

                Tank you.

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                • robing
                  robing Kopano (Inactive) last edited by

                  @linuxmafia probably you try to run it with python 2 and you only have python3-kopano.

                  You should therefore run it with python3 webapp_admin.py

                  if you don’t have python 3 on your system, install python-kopano, but webapp_admin isn’t tested against python 2

                  Regards Robin,

                  Need support?
                  Have a look at https://kopano.com/support/ for options.

                  Helpful resources:
                  https://kopano.com/blog/how-to-get-kopano/
                  https://documentation.kopano.io/
                  https://kb.kopano.io/

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                  • linuxmafia
                    linuxmafia last edited by

                    @robing said in User is always getting "Welcome to Kopano WebApp" screen:

                    @linuxmafia probably you try to run it with python 2 and you only have python3-kopano.

                    You should therefore run it with python3 webapp_admin.py

                    if you don’t have python 3 on your system, install python-kopano, but webapp_admin isn’t tested against python 2

                    Tank you for your answer.
                    I’m running python3.8.2, with python3.7 work like a charm.
                    Tank you.

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