"Favorites" of some users cant be opened anymore

nonic

Hi,

after I did an upgrade and deleted some users to create new ones some users “Favorites” dont work.
I assume it is because of orphan Folders or configurations from the deleted users which weren’t erased completely by deleting the users which now causes an issue in the “Favorites”-Functionality.

We created a debug.txt by using the debug.php which followes down below. Perhaps this would help to give me an advice what I can do to solve the problem. Or is it perhaps a known or unknown bug and all the configurations normaly should be erased completely by deleting a user?

“debug.txt”:

[25-Oct-2019 20:31:47] ERROR - array (
  'msg' => 'mapi_openmsgstore(): Unable to open message store: unconfigured (8004011c)',
  'file' => '/usr/share/kopano-webapp/server/includes/core/class.mapisession.php:581',
)
[25-Oct-2019 20:31:47]  - '
@ class.mapisession.php:581 - mapi_openmsgstore(...)
@ class.operations.php:738 - MAPISession->openMessageStore(...)
@ class.operations.php:697 - Operations->getFavoriteLinkedFolderProps(...)
@ class.operations.php:284 - Operations->getFavoritesFolders(...)
@ class.hierarchymodule.php:481 - Operations->getHierarchyList(...)
@ class.hierarchymodule.php:85 - HierarchyModule->hierarchyList()
@ class.jsonrequest.php:57 - HierarchyModule->execute()
@ kopano.php:145 - JSONRequest->execute(...)
'
[25-Oct-2019 20:31:47] ERROR - array (
  'msg' => 'mapi_msgstore_openentry() expects parameter 1 to be resource, integer given',
  'file' => '/usr/share/kopano-webapp/server/includes/core/class.operations.php:739',
)
[25-Oct-2019 20:31:47]  - '
@ class.operations.php:739 - mapi_msgstore_openentry(...)
@ class.operations.php:697 - Operations->getFavoriteLinkedFolderProps(...)
@ class.operations.php:284 - Operations->getFavoritesFolders(...)
@ class.hierarchymodule.php:481 - Operations->getHierarchyList(...)
@ class.hierarchymodule.php:85 - HierarchyModule->hierarchyList()
@ class.jsonrequest.php:57 - HierarchyModule->execute()
@ kopano.php:145 - JSONRequest->execute(...)
'
[25-Oct-2019 20:31:47] ERROR - array (
  'msg' => 'mapi_getprops() expects parameter 1 to be resource, boolean given',
  'file' => '/usr/share/kopano-webapp/server/includes/core/class.operations.php:742',
)
[25-Oct-2019 20:31:47]  - '
@ class.operations.php:742 - mapi_getprops(...)
@ class.operations.php:697 - Operations->getFavoriteLinkedFolderProps(...)
@ class.operations.php:284 - Operations->getFavoritesFolders(...)
@ class.hierarchymodule.php:481 - Operations->getHierarchyList(...)
@ class.hierarchymodule.php:85 - HierarchyModule->hierarchyList()
@ class.jsonrequest.php:57 - HierarchyModule->execute()
@ kopano.php:145 - JSONRequest->execute(...)

Thank you!

marty

@nonic

Thanks for the report. I’ve made a ticket here:
https://jira.kopano.io/browse/KW-3271