Outlook 365 / z-push - Outlook shuts down without warning
Realshadow last edited by
I have an issue since last night that I cannot get a handle on. I am using z-push 2.5.1 on my server for quite some time now and had no issues connecting with Outlook 365 to it. Last night I realized that as soon as I open Outlook the connection to my server is established, and the sync starts. I can see my emails but as soon as I want to open one, Outlook shuts down without any warning. The behavior is weird and I really can’t explain what happens. The reason, so I assume, has to do with z-push. That assumption is based on my observation, that if I delete my activesync account from Outlook, the program opens perfectly fine and I can access emails in a PST. The only way how I can use Outlook again is to remove my activesync account and use a PST file only. If I add the activesync account again Outlook downloads all my emails but then as I start to open an email Outlook shuts down again without a warning and I cannot use it again until I repeat the above.
Did anyone experience something similar? I have not done a WBXML extract yet but two of the warnings I get on a regular basis are
/usr/share/z-push/backend/caldav/caldav.php:830 A non-numeric value encountered (2)
SyncObject->Check(): object from type SyncMail: parameter 'from' contains an invalid email address 'USER'. Address is removed.
This is nothing new and should not cause the issue.
One thing I should mention. I do not have a certificate for my server from a certificate authority. I use a self signed certificate which was not an issue so far.
I am thankful for any help I can get so please please advise if you have any idea how I can fix that issue.
Thanks so much.
are there any Outlook or MS Office related errors in the windows event log?
Are you using the combined backend with imap, caldav and carddav backends?
I don’t think the self-signed certificate is an issue. Unless there was some Outlook or Windows update which changed that.
Realshadow last edited by
Thanks for your response. Yes I am using Combined Backend. All three are configured and work fine. Yes there is an error in the event log.
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2019-10-25T17:17:13.396600800Z" /> <EventRecordID>2850</EventRecordID> <Channel>Application</Channel> <Computer>Manuel</Computer> <Security /> </System> - <EventData> <Data>OUTLOOK.EXE</Data> <Data>16.0.11328.20438</Data> <Data>5d8d30f8</Data> <Data>pstprx32.dll</Data> <Data>16.0.11328.20314</Data> <Data>5cf086b0</Data> <Data>c0000005</Data> <Data>000d4ac0</Data> <Data>d00</Data> <Data>01d58b5808f0de3d</Data> <Data>C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE</Data> <Data>C:\Program Files (x86)\Microsoft Office\Root\Office16\pstprx32.dll</Data> <Data>15a6bc0c-f273-4959-b6b1-c99ceb64bd8b</Data> <Data /> <Data /> </EventData> </Event>
was there also some description?
IMO you’re more likely to receive better answers in an Outlook/MS forum, I’m not an Outlook expert.