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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Upgrade to version 3.5.2, signatures and suggested contacts erased

    Kopano WebApp
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    • decibel83
      decibel83 last edited by

      Hi,
      I upgraded to Kopano WebApp 3.5.2.
      It works but after the upgrade every signatures and suggested contacts were erased for every users.

      Could you help me please?
      Thanks!

      1 Reply Last reply Reply Quote 0
      • msauer
        msauer last edited by

        We had the same problem for a bunch of users. I didn’t report that problem, but interesting to see that we’re not the only one.

        fbartels 1 Reply Last reply Reply Quote 0
        • fbartels
          fbartels Kopano @msauer last edited by

          Hi @msauer, Hi @decibel83,

          I guess you have not only updated WebApp, but also Core? We have gotten similar reports and it looks to be a caching issue. Currently investigating, but exact steps are still unclear.

          Ticket for reference: https://jira.kopano.io/browse/KC-1417

          Regards Felix

          Resources:
          https://kopano.com/blog/how-to-get-kopano/
          https://documentation.kopano.io/
          https://kb.kopano.io/

          Support overview:
          https://kopano.com/support/

          1 Reply Last reply Reply Quote 0
          • msauer
            msauer last edited by

            hi fbartels,

            Yes, we did update also the core. Clearing the cache and restarting the server process did help to display messages again.

            Another problem we encountered after upgrading and restarting the server or clearing the cache is to get already read and answered mails back as unread in the inbox and/or subfolders. Not sure if other customers experienced the same behaviour.

            1 Reply Last reply Reply Quote 0
            • afischer
              afischer last edited by

              This post is deleted!
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              • fbartels
                fbartels Kopano last edited by

                Hi @decibel83 and @msauer,

                while we are still not able to reproduce the effect we have yesterday merged a potential fix for this. I have uploaded a bug containing this fix (along with some other changes reported in 8.7.0) to https://download.kopano.io/supported/core:/pre-final/.

                Can you give this a try and report back if the issue was resolved afterwards?

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

                1 Reply Last reply Reply Quote 0
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