Outlook /w KOE crashes when sending email via 3rd party software



  • Hi,

    one of our customers uses this (Orlando) ERP software (https://orlando.at/orlando-wawi/) and when sending an email (in this case it is a by Orlando generated order email to suppliers) via an Orlando (Print-to) email feature, Outlook crashes after pressing sent button in the opened Outlook email-editor window.
    After outlook restart, Outlook complains about crashing KOE plugin (as cause) and wants to disable it.
    Without KOE Outlook does not crash when sending from Orlando.

    We are using KOE 2.0.331 and Outlook/15.0 (15.0.5101.1000; C2R; x86) at Win10/64Bit.

    I’ve a KOE log w/ default log (fatal) severity:

    2019/02/04 13:23:21.083 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
    2019/02/04 13:23:21.241 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
    2019/02/04 13:23:21.241 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
    2019/02/04 13:25:44.617 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
    2019/02/04 13:25:44.671 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
    2019/02/04 13:25:44.671 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
    2019/02/04 13:32:55.662 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
    2019/02/04 13:32:55.726 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
    2019/02/04 13:32:55.726 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
    2019/02/04 13:34:02.534 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
    2019/02/04 13:34:02.595 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
    2019/02/04 13:34:02.596 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
    2019/02/04 13:35:32.967 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
    2019/02/04 13:35:33.010 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
    2019/02/04 13:35:33.010 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
    2019/02/04 13:36:26.866 (1,): Debug: OutlookRestarter: Restarting: 2.0.331: 5564, x86, C:\Program Files\Microsoft Office 15\root\office15\outlook.exe, /profile, thomas.xxxxx_kopano, /sharekoe, thomas.xxxxx_kopano:15:00000006:industrietechnik:industrietechnik@yyyyyyyy.at:industrietechnik@yyyyyyyy.at:1:0
    2019/02/04 13:36:26.883 (1,): Debug: OutlookRestarter: Waiting1
    2019/02/04 13:36:26.883 (1,): Debug: OutlookRestarter: Waiting2
    2019/02/04 13:36:26.883 (1,): Debug: OutlookRestarter: Waiting3
    2019/02/04 13:36:26.883 (1,): Debug: OutlookRestarter: Waiting for process to exit: 5564: System.Diagnostics.Process (outlook)
    2019/02/04 13:36:27.678 (1,): Debug: OutlookRestarter: Waited for process to exit: 5564: True
    2019/02/04 13:36:27.678 (1,): Debug: OutlookRestarter: Parsing arguments
    2019/02/04 13:36:27.678 (1,): Debug: OutlookRestarter: Request to open account: C:\Program Files\Kopano\Kopano OL Extension\EASAccount-x86.exe: "thomas.xxxxx_kopano" "15" "00000006" "industrietechnik" "industrietechnik@yyyyyyyy.at" "industrietechnik@yyyyyyyy.at" "1" "0"
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: EAS: ADDING SHARE: thomas.xxxxx#industrietechnik
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: EAS: Creating account
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: profileName=thomas.xxxxx_kopano
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: outlookVersion=15
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: accountName=industrietechnik@yyyyyyyy.at
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: displayName=industrietechnik@yyyyyyyy.at
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: email=industrietechnik@yyyyyyyy.at
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: emailOriginal=thomas.xxxxx@yyyyyyyy.at
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: server=mail.yyyyyyyy.at
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: username=thomas.xxxxx#industrietechnik
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: password=0
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: encryptedPassword=187
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: dataFolder=
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: syncOneMonth=1
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: path=
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: service=00000000000000000000000000000000
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: entryId=
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: accountId=00000000
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: oneMonth=1
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: reminders=0
    2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: EAS: DeterminePath: dataFolder=C:\Users\Industrietechnik.YYYYYYYYY\AppData\Local\Microsoft\Outlook\
    2019/02/04 13:36:28.752 (4,): Warning: OutlookRestarter: EASAccount: EAS: DeterminePath: path=C:\Users\Industrietechnik.YYYYYYYYY\AppData\Local\Microsoft\Outlook\industrietechnik@yyyyyyyy.at - thomas.xxxxx_kopano(1).ost
    2019/02/04 13:36:28.752 (4,): Warning: OutlookRestarter: EASAccount: EAS: OpenProfileAdmin: 1
    2019/02/04 13:36:28.752 (4,): Warning: OutlookRestarter: EASAccount: EAS: OpenProfileAdmin: 2
    2019/02/04 13:36:28.752 (4,): Warning: OutlookRestarter: EASAccount: EAS: CreateMessageService: 1
    2019/02/04 13:36:28.752 (4,): Warning: OutlookRestarter: EASAccount: EAS: CreateMessageService: Deleting existing OST
    2019/02/04 13:36:28.752 (4,): Warning: OutlookRestarter: EASAccount: EAS: CreateMessageService: Deleted existing OST: 00000002
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: CreateMessageService: 2
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: CreateMessageService: 3
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: GetEntryId: 1
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: GetEntryId: 2
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: GetEntryId: 3
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: GetEntryId: 4, size=326, value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
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: CreateAccount
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: CreateAccount: Setting registry keys
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: CommitAccountKey: 7
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: PatchMessageStore: Deleting existing OST 1
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: PatchMessageStore: Deleted existing OST 1: 00000120
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: PatchMessageStore: Deleting existing OST 2
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: PatchMessageStore: Deleted existing OST 2: 00000002
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: PatchMessageStore: OpenMsgStore
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: Created account
    2019/02/04 13:36:28.752 (1,): Debug: OutlookRestarter: Opened accounts: "thomas.xxxxx_kopano" "15" "00000006" "industrietechnik" "industrietechnik@yyyyyyyy.at" "industrietechnik@yyyyyyyy.at" "1" "0"
    2019/02/04 13:36:28.752 (1,): Debug: OutlookRestarter: Parsed arguments: /profile "thomas.xxxxx_kopano"
    2019/02/04 13:36:28.752 (1,): Debug: OutlookRestarter: Starting process: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe - /profile "thomas.xxxxx_kopano"
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: profileName=thomas.xxxxx_kopano
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: outlookVersion=15
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: accountName=industrietechnik@yyyyyyyy.at
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: displayName=industrietechnik@yyyyyyyy.at
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: email=industrietechnik@yyyyyyyy.at
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: emailOriginal=thomas.xxxxx@yyyyyyyy.at
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: server=mail.yyyyyyyy.at
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: username=thomas.xxxxx#industrietechnik
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: password=0
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: encryptedPassword=187
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: dataFolder=C:\Users\Industrietechnik.YYYYYYYYY\AppData\Local\Microsoft\Outlook\
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: syncOneMonth=1
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: path=C:\Users\Industrietechnik.YYYYYYYYY\AppData\Local\Microsoft\Outlook\industrietechnik@yyyyyyyy.at - thomas.xxxxx_kopano(1).ost
    2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: service=98FCC0182212AA45BAE2FBBA0110A797
    2019/02/04 13:36:28.768 (5,): Warning: OutlookRestarter: EASAccount: entryId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
    2019/02/04 13:36:28.768 (5,): Warning: OutlookRestarter: EASAccount: accountId=00000007
    2019/02/04 13:36:28.768 (5,): Warning: OutlookRestarter: EASAccount: oneMonth=1
    2019/02/04 13:36:28.768 (5,): Warning: OutlookRestarter: EASAccount: reminders=0
    2019/02/04 13:36:28.835 (1,): Debug: OutlookRestarter: Started process: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe - /profile "thomas.xxxxx_kopano"
    2019/02/04 13:36:30.591 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
    2019/02/04 13:36:30.636 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
    2019/02/04 13:36:30.636 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
    2019/02/04 13:38:04.605 (1,): Debug: OutlookRestarter: Restarting: 2.0.331: 8832, x86, C:\Program Files\Microsoft Office 15\root\office15\outlook.exe, /profile, thomas.xxxxx_kopano
    2019/02/04 13:38:04.625 (1,): Debug: OutlookRestarter: Waiting1
    2019/02/04 13:38:04.625 (1,): Debug: OutlookRestarter: Waiting2
    2019/02/04 13:38:04.628 (1,): Debug: OutlookRestarter: Waiting3
    2019/02/04 13:38:04.628 (1,): Debug: OutlookRestarter: Waiting for process to exit: 8832: System.Diagnostics.Process (outlook)
    2019/02/04 13:38:05.584 (1,): Debug: OutlookRestarter: Waited for process to exit: 8832: True
    2019/02/04 13:38:05.584 (1,): Debug: OutlookRestarter: Parsing arguments
    2019/02/04 13:38:05.584 (1,): Debug: OutlookRestarter: Parsed arguments: /profile "thomas.xxxxx_kopano"
    2019/02/04 13:38:05.584 (1,): Debug: OutlookRestarter: Starting process: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe - /profile "thomas.xxxxx_kopano"
    2019/02/04 13:38:05.635 (1,): Debug: OutlookRestarter: Started process: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe - /profile "thomas.xxxxx_kopano"
    2019/02/04 13:38:07.290 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
    2019/02/04 13:38:07.341 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
    2019/02/04 13:38:07.341 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
    2019/02/04 13:40:50.568 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
    2019/02/04 13:40:50.675 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
    2019/02/04 13:40:50.675 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
    2019/02/04 13:43:23.197 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
    2019/02/04 13:43:23.246 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
    2019/02/04 13:43:23.246 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
    2019/02/04 13:44:38.377 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
    2019/02/04 13:44:38.418 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
    2019/02/04 13:44:38.418 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
    2019/02/04 13:46:13.147 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
    2019/02/04 13:46:13.183 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
    2019/02/04 13:46:13.183 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
    

    and at system event viewer:

    -) one App error w/ ID 1000 source Outlook w/
    Read
    ItemEvents_10
    Kopano OL Extension

    -) and another w/

    Protokollname: Application
    Quelle:        Application Error
    Datum:         04.02.2019 13:52:32
    Ereignis-ID:   1000
    Aufgabenkategorie:Anwendungsabsturzereignisse
    Ebene:         Fehler
    Schlüsselwörter:Klassisch
    Benutzer:      Nicht zutreffend
    Computer:      IT-DESK-02.YYYYYYYYY.local
    Beschreibung:
    Name der fehlerhaften Anwendung: outlook.exe, Version: 15.0.5101.1000, Zeitstempel: 0x5c10eb9b
    Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.17134.441, Zeitstempel: 0x3da51fd0
    Ausnahmecode: 0xe0434352
    Fehleroffset: 0x00111812
    ID des fehlerhaften Prozesses: 0x1d7c
    Startzeit der fehlerhaften Anwendung: 0x01d4bc87976e3a79
    Pfad der fehlerhaften Anwendung: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe
    Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll
    Berichtskennung: 3a6d7afa-64f1-48e9-bf7f-338216225ef1
    Vollständiger Name des fehlerhaften Pakets: 
    Anwendungs-ID, die relativ zum fehlerhaften Paket ist: 
    Ereignis-XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2019-02-04T12:52:32.289554900Z" />
        <EventRecordID>30317</EventRecordID>
        <Channel>Application</Channel>
        <Computer>IT-DESK-02.YYYYYYYYY.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>outlook.exe</Data>
        <Data>15.0.5101.1000</Data>
        <Data>5c10eb9b</Data>
        <Data>KERNELBASE.dll</Data>
        <Data>10.0.17134.441</Data>
        <Data>3da51fd0</Data>
        <Data>e0434352</Data>
        <Data>00111812</Data>
        <Data>1d7c</Data>
        <Data>01d4bc87976e3a79</Data>
        <Data>C:\Program Files\Microsoft Office 15\root\office15\outlook.exe</Data>
        <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
        <Data>3a6d7afa-64f1-48e9-bf7f-338216225ef1</Data>
        <Data>
        </Data>
        <Data>
        </Data>
      </EventData>
    </Event>
    

    TIA for any hints,
    regards Robert


  • Kopano

    Hi @PRO123 ,

    we had some reports during the 1.x times that sharing a document e.g. from excel caused outlook to crash, but i have not yet heard about a crash when pressing “send” on an email.

    I would recommend to get in contact with our support so the issue can be reproduced and looked into. (the koe logging does not show anything out of the ordinary)