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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Outlook /w KOE crashes when sending email via 3rd party software

    Kopano OL Extension (KOE)
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    • PRO123
      PRO123 last edited by PRO123

      Hi,

      one of our customers uses this (Orlando) ERP software (https://orlando.at/orlando-wawi/) and when sending an email (in this case it is a by Orlando generated order email to suppliers) via an Orlando (Print-to) email feature, Outlook crashes after pressing sent button in the opened Outlook email-editor window.
      After outlook restart, Outlook complains about crashing KOE plugin (as cause) and wants to disable it.
      Without KOE Outlook does not crash when sending from Orlando.

      We are using KOE 2.0.331 and Outlook/15.0 (15.0.5101.1000; C2R; x86) at Win10/64Bit.

      I’ve a KOE log w/ default log (fatal) severity:

      2019/02/04 13:23:21.083 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
2019/02/04 13:23:21.241 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
2019/02/04 13:23:21.241 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
2019/02/04 13:25:44.617 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
2019/02/04 13:25:44.671 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
2019/02/04 13:25:44.671 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
2019/02/04 13:32:55.662 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
2019/02/04 13:32:55.726 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
2019/02/04 13:32:55.726 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
2019/02/04 13:34:02.534 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
2019/02/04 13:34:02.595 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
2019/02/04 13:34:02.596 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
2019/02/04 13:35:32.967 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
2019/02/04 13:35:33.010 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
2019/02/04 13:35:33.010 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
2019/02/04 13:36:26.866 (1,): Debug: OutlookRestarter: Restarting: 2.0.331: 5564, x86, C:\Program Files\Microsoft Office 15\root\office15\outlook.exe, /profile, thomas.xxxxx_kopano, /sharekoe, thomas.xxxxx_kopano:15:00000006:industrietechnik:industrietechnik@yyyyyyyy.at:industrietechnik@yyyyyyyy.at:1:0
2019/02/04 13:36:26.883 (1,): Debug: OutlookRestarter: Waiting1
2019/02/04 13:36:26.883 (1,): Debug: OutlookRestarter: Waiting2
2019/02/04 13:36:26.883 (1,): Debug: OutlookRestarter: Waiting3
2019/02/04 13:36:26.883 (1,): Debug: OutlookRestarter: Waiting for process to exit: 5564: System.Diagnostics.Process (outlook)
2019/02/04 13:36:27.678 (1,): Debug: OutlookRestarter: Waited for process to exit: 5564: True
2019/02/04 13:36:27.678 (1,): Debug: OutlookRestarter: Parsing arguments
2019/02/04 13:36:27.678 (1,): Debug: OutlookRestarter: Request to open account: C:\Program Files\Kopano\Kopano OL Extension\EASAccount-x86.exe: "thomas.xxxxx_kopano" "15" "00000006" "industrietechnik" "industrietechnik@yyyyyyyy.at" "industrietechnik@yyyyyyyy.at" "1" "0"
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: EAS: ADDING SHARE: thomas.xxxxx#industrietechnik
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: EAS: Creating account
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: profileName=thomas.xxxxx_kopano
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: outlookVersion=15
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: accountName=industrietechnik@yyyyyyyy.at
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: displayName=industrietechnik@yyyyyyyy.at
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: email=industrietechnik@yyyyyyyy.at
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: emailOriginal=thomas.xxxxx@yyyyyyyy.at
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: server=mail.yyyyyyyy.at
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: username=thomas.xxxxx#industrietechnik
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: password=0
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: encryptedPassword=187
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: dataFolder=
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: syncOneMonth=1
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: path=
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: service=00000000000000000000000000000000
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: entryId=
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: accountId=00000000
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: oneMonth=1
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: reminders=0
2019/02/04 13:36:28.740 (4,): Warning: OutlookRestarter: EASAccount: EAS: DeterminePath: dataFolder=C:\Users\Industrietechnik.YYYYYYYYY\AppData\Local\Microsoft\Outlook\
2019/02/04 13:36:28.752 (4,): Warning: OutlookRestarter: EASAccount: EAS: DeterminePath: path=C:\Users\Industrietechnik.YYYYYYYYY\AppData\Local\Microsoft\Outlook\industrietechnik@yyyyyyyy.at - thomas.xxxxx_kopano(1).ost
2019/02/04 13:36:28.752 (4,): Warning: OutlookRestarter: EASAccount: EAS: OpenProfileAdmin: 1
2019/02/04 13:36:28.752 (4,): Warning: OutlookRestarter: EASAccount: EAS: OpenProfileAdmin: 2
2019/02/04 13:36:28.752 (4,): Warning: OutlookRestarter: EASAccount: EAS: CreateMessageService: 1
2019/02/04 13:36:28.752 (4,): Warning: OutlookRestarter: EASAccount: EAS: CreateMessageService: Deleting existing OST
2019/02/04 13:36:28.752 (4,): Warning: OutlookRestarter: EASAccount: EAS: CreateMessageService: Deleted existing OST: 00000002
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: CreateMessageService: 2
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: CreateMessageService: 3
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: GetEntryId: 1
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: GetEntryId: 2
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: GetEntryId: 3
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: GetEntryId: 4, size=326, value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
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: CreateAccount
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: CreateAccount: Setting registry keys
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: CommitAccountKey: 7
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: PatchMessageStore: Deleting existing OST 1
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: PatchMessageStore: Deleted existing OST 1: 00000120
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: PatchMessageStore: Deleting existing OST 2
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: PatchMessageStore: Deleted existing OST 2: 00000002
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: PatchMessageStore: OpenMsgStore
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: EAS: Created account
2019/02/04 13:36:28.752 (1,): Debug: OutlookRestarter: Opened accounts: "thomas.xxxxx_kopano" "15" "00000006" "industrietechnik" "industrietechnik@yyyyyyyy.at" "industrietechnik@yyyyyyyy.at" "1" "0"
2019/02/04 13:36:28.752 (1,): Debug: OutlookRestarter: Parsed arguments: /profile "thomas.xxxxx_kopano"
2019/02/04 13:36:28.752 (1,): Debug: OutlookRestarter: Starting process: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe - /profile "thomas.xxxxx_kopano"
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: profileName=thomas.xxxxx_kopano
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: outlookVersion=15
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: accountName=industrietechnik@yyyyyyyy.at
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: displayName=industrietechnik@yyyyyyyy.at
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: email=industrietechnik@yyyyyyyy.at
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: emailOriginal=thomas.xxxxx@yyyyyyyy.at
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: server=mail.yyyyyyyy.at
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: username=thomas.xxxxx#industrietechnik
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: password=0
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: encryptedPassword=187
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: dataFolder=C:\Users\Industrietechnik.YYYYYYYYY\AppData\Local\Microsoft\Outlook\
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: syncOneMonth=1
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: path=C:\Users\Industrietechnik.YYYYYYYYY\AppData\Local\Microsoft\Outlook\industrietechnik@yyyyyyyy.at - thomas.xxxxx_kopano(1).ost
2019/02/04 13:36:28.752 (5,): Warning: OutlookRestarter: EASAccount: service=98FCC0182212AA45BAE2FBBA0110A797
2019/02/04 13:36:28.768 (5,): Warning: OutlookRestarter: EASAccount: entryId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
2019/02/04 13:36:28.768 (5,): Warning: OutlookRestarter: EASAccount: accountId=00000007
2019/02/04 13:36:28.768 (5,): Warning: OutlookRestarter: EASAccount: oneMonth=1
2019/02/04 13:36:28.768 (5,): Warning: OutlookRestarter: EASAccount: reminders=0
2019/02/04 13:36:28.835 (1,): Debug: OutlookRestarter: Started process: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe - /profile "thomas.xxxxx_kopano"
2019/02/04 13:36:30.591 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
2019/02/04 13:36:30.636 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
2019/02/04 13:36:30.636 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
2019/02/04 13:38:04.605 (1,): Debug: OutlookRestarter: Restarting: 2.0.331: 8832, x86, C:\Program Files\Microsoft Office 15\root\office15\outlook.exe, /profile, thomas.xxxxx_kopano
2019/02/04 13:38:04.625 (1,): Debug: OutlookRestarter: Waiting1
2019/02/04 13:38:04.625 (1,): Debug: OutlookRestarter: Waiting2
2019/02/04 13:38:04.628 (1,): Debug: OutlookRestarter: Waiting3
2019/02/04 13:38:04.628 (1,): Debug: OutlookRestarter: Waiting for process to exit: 8832: System.Diagnostics.Process (outlook)
2019/02/04 13:38:05.584 (1,): Debug: OutlookRestarter: Waited for process to exit: 8832: True
2019/02/04 13:38:05.584 (1,): Debug: OutlookRestarter: Parsing arguments
2019/02/04 13:38:05.584 (1,): Debug: OutlookRestarter: Parsed arguments: /profile "thomas.xxxxx_kopano"
2019/02/04 13:38:05.584 (1,): Debug: OutlookRestarter: Starting process: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe - /profile "thomas.xxxxx_kopano"
2019/02/04 13:38:05.635 (1,): Debug: OutlookRestarter: Started process: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe - /profile "thomas.xxxxx_kopano"
2019/02/04 13:38:07.290 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
2019/02/04 13:38:07.341 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
2019/02/04 13:38:07.341 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
2019/02/04 13:40:50.568 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
2019/02/04 13:40:50.675 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
2019/02/04 13:40:50.675 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
2019/02/04 13:43:23.197 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
2019/02/04 13:43:23.246 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
2019/02/04 13:43:23.246 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
2019/02/04 13:44:38.377 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
2019/02/04 13:44:38.418 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
2019/02/04 13:44:38.418 (1,VSTA_Main): Fatal: NLogLogger: Level initialized
2019/02/04 13:46:13.147 (1,VSTA_Main): Trace: ThisAddIn: OutlookUI created
2019/02/04 13:46:13.183 (1,VSTA_Main): Info: ThisAddIn: Starting version 2.0.331: 43d55c6791d5ecb5e60f0b282b4b16bf9055147c @ 13.11.2018 13:58:41. Outlook version: 15.0.0.5101. Options: ''
2019/02/04 13:46:13.183 (1,VSTA_Main): Fatal: NLogLogger: Level initialized

      and at system event viewer:

      -) one App error w/ ID 1000 source Outlook w/
      Read
      ItemEvents_10
      Kopano OL Extension

      -) and another w/

      Protokollname: Application
Quelle:        Application Error
Datum:         04.02.2019 13:52:32
Ereignis-ID:   1000
Aufgabenkategorie:Anwendungsabsturzereignisse
Ebene:         Fehler
Schlüsselwörter:Klassisch
Benutzer:      Nicht zutreffend
Computer:      IT-DESK-02.YYYYYYYYY.local
Beschreibung:
Name der fehlerhaften Anwendung: outlook.exe, Version: 15.0.5101.1000, Zeitstempel: 0x5c10eb9b
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.17134.441, Zeitstempel: 0x3da51fd0
Ausnahmecode: 0xe0434352
Fehleroffset: 0x00111812
ID des fehlerhaften Prozesses: 0x1d7c
Startzeit der fehlerhaften Anwendung: 0x01d4bc87976e3a79
Pfad der fehlerhaften Anwendung: C:\Program Files\Microsoft Office 15\root\office15\outlook.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll
Berichtskennung: 3a6d7afa-64f1-48e9-bf7f-338216225ef1
Vollständiger Name des fehlerhaften Pakets: 
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: 
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2019-02-04T12:52:32.289554900Z" />
    <EventRecordID>30317</EventRecordID>
    <Channel>Application</Channel>
    <Computer>IT-DESK-02.YYYYYYYYY.local</Computer>
    <Security />
  </System>
  <EventData>
    <Data>outlook.exe</Data>
    <Data>15.0.5101.1000</Data>
    <Data>5c10eb9b</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.17134.441</Data>
    <Data>3da51fd0</Data>
    <Data>e0434352</Data>
    <Data>00111812</Data>
    <Data>1d7c</Data>
    <Data>01d4bc87976e3a79</Data>
    <Data>C:\Program Files\Microsoft Office 15\root\office15\outlook.exe</Data>
    <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>
    <Data>3a6d7afa-64f1-48e9-bf7f-338216225ef1</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

      TIA for any hints,
      regards Robert

      1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano last edited by

        Hi @PRO123 ,

        we had some reports during the 1.x times that sharing a document e.g. from excel caused outlook to crash, but i have not yet heard about a crash when pressing “send” on an email.

        I would recommend to get in contact with our support so the issue can be reproduced and looked into. (the koe logging does not show anything out of the ordinary)

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

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