MAPI errors in apache2 error.log

genesis74

Hi there,

I noticed the following entries in my apache2 error.log file:

[Tue Nov 27 01:30:18.003124 2018] [php7:notice] [pid 7339] [client xx.xx.xx.xx:51264] Failed to open store with entryid
[Tue Nov 27 01:30:18.003205 2018] [php7:notice] [pid 7339] [client xx.xx.xx.xx:51264] MAPIException: MAPI error  in /usr/share/kopano-webapp/server/includes/core/class.mapisession.php:579\nStack trace:\n#0 /usr/share/kopano-webapp/server/includes/core/class.mapisession.php(579): mapi_openmsgstore(Resource id #3, '\\x00\\x00\\x00\\x008\\xA1\\xBB\\x10\\x05\\xE5\\x10\\x1A\\xA1\\xBB\\x08...')\n#1 /usr/share/kopano-webapp/server/includes/core/class.operations.php(738): MAPISession->openMessageStore('\\x00\\x00\\x00\\x008\\xA1\\xBB\\x10\\x05\\xE5\\x10\\x1A\\xA1\\xBB\\x08...')\n#2 /usr/share/kopano-webapp/server/includes/core/class.operations.php(697): Operations->getFavoriteLinkedFolderProps(Array)\n#3 /usr/share/kopano-webapp/server/includes/core/class.operations.php(284): Operations->getFavoritesFolders(Resource id #42, Array)\n#4 /usr/share/kopano-webapp/server/includes/modules/class.hierarchymodule.php(481): Operations->getHierarchyList(Array)\n#5 /usr/share/kopano-webapp/server/includes/modules/class.hierarchymodule.php(85): HierarchyModule->hierarchyList()\n#6 /usr/share/kopano-webapp/server/includes/core/class.jsonrequest.php(57): HierarchyModule->execute()\n#7 /usr/share/kopano-webapp/kopano.php(139): JSONRequest->execute('{"zarafa":{"hie...')\n#8 {main}
[Tue Nov 27 01:30:18.003271 2018] [php7:notice] [pid 7339] [client xx.xx.xx.xx:51264] Failed to open store with entryid
[Tue Nov 27 01:30:18.003293 2018] [php7:notice] [pid 7339] [client xx.xx.xx.xx:51264] MAPIException: MAPI error  in /usr/share/kopano-webapp/server/includes/core/class.mapisession.php:579\nStack trace:\n#0 /usr/share/kopano-webapp/server/includes/core/class.mapisession.php(579): mapi_openmsgstore(Resource id #3, '\\x00\\x00\\x00\\x008\\xA1\\xBB\\x10\\x05\\xE5\\x10\\x1A\\xA1\\xBB\\x08...')\n#1 /usr/share/kopano-webapp/server/includes/core/class.operations.php(738): MAPISession->openMessageStore('\\x00\\x00\\x00\\x008\\xA1\\xBB\\x10\\x05\\xE5\\x10\\x1A\\xA1\\xBB\\x08...')\n#2 /usr/share/kopano-webapp/server/includes/core/class.operations.php(697): Operations->getFavoriteLinkedFolderProps(Array)\n#3 /usr/share/kopano-webapp/server/includes/core/class.operations.php(284): Operations->getFavoritesFolders(Resource id #42, Array)\n#4 /usr/share/kopano-webapp/server/includes/modules/class.hierarchymodule.php(481): Operations->getHierarchyList(Array)\n#5 /usr/share/kopano-webapp/server/includes/modules/class.hierarchymodule.php(85): HierarchyModule->hierarchyList()\n#6 /usr/share/kopano-webapp/server/includes/core/class.jsonrequest.php(57): HierarchyModule->execute()\n#7 /usr/share/kopano-webapp/kopano.php(139): JSONRequest->execute('{"zarafa":{"hie...')\n#8 {main}
[Tue Nov 27 01:30:18.005318 2018] [php7:notice] [pid 7339] [client xx.xx.xx.xx:51264] Failed to open store with entryid
[Tue Nov 27 01:30:18.005356 2018] [php7:notice] [pid 7339] [client xx.xx.xx.xx:51264] MAPIException: MAPI error  in /usr/share/kopano-webapp/server/includes/core/class.mapisession.php:579\nStack trace:\n#0 /usr/share/kopano-webapp/server/includes/core/class.mapisession.php(579): mapi_openmsgstore(Resource id #3, '')\n#1 /usr/share/kopano-webapp/server/includes/core/class.operations.php(738): MAPISession->openMessageStore(NULL)\n#2 /usr/share/kopano-webapp/server/includes/core/class.operations.php(697): Operations->getFavoriteLinkedFolderProps(Array)\n#3 /usr/share/kopano-webapp/server/includes/core/class.operations.php(284): Operations->getFavoritesFolders(Resource id #42, Array)\n#4 /usr/share/kopano-webapp/server/includes/modules/class.hierarchymodule.php(481): Operations->getHierarchyList(Array)\n#5 /usr/share/kopano-webapp/server/includes/modules/class.hierarchymodule.php(85): HierarchyModule->hierarchyList()\n#6 /usr/share/kopano-webapp/server/includes/core/class.jsonrequest.php(57): HierarchyModule->execute()\n#7 /usr/share/kopano-webapp/kopano.php(139): JSONRequest->execute('{"zarafa":{"hie...')\n#8 {main}

This whole block appears in the log on every login to the Kopano Webapp with one certain user account which is an administrator user (the only one). It also happens with that user when I delete a folder - no matter what type of folder and no matter if it is a public or private folder. It does not happen when I create a folder or when a deleted folder is removed from the trash by emptying it. Deleting items like mails or tasks also does not generate the mentioned log entries. I did not notice any obvious malfunction while using the WebApp interface but would like to be sure that there are no long-term problems arising.

I found posts in this forum about quite similar log messages related to a missing public store, which is existing in my database. I am wondering why the statement “Failed to open store with entryid” ends without naming that id.

kopano 8.6.8.0-0+21.1
webapp 3.4.24.1929+84.1
z-push 2.4.5+0-0
Ubuntu 18.04.1

genesis74

Hi there,

thank you for moving my post to the right place, and sorry that I mixed it up. Does anyone have an idea what the reason of the mentioned log entries might be and if there is a solution to that?

Thanks in advance,
genesis74