we have some issues with the KOE in Outlook 2016 and our users are not really able to work with outlook. We use kopano with 25 users on a 2016 terminal server since 2 weeks and users have different issues…
We need some assistance to debug these issues and solve the problems as soon as possible.
Kopano as single product seems to work very fine with webapp and deskapp and everything seems to be allright. But in combination with outlook 2016 the following problems exists. But our users need outlook because of plugins / interfaces / interactions to other needed software / programs.
Some clients show status disconnected in status bar. The only way to get it “online” again seems to delete the outlook profile and create it new.
Some clients starts with disabled KOE-Plugin. If you enable it in options it work as soon its activated but on next outlook start it is missing again.
Most of the clients have no gab anymore. On initial setup / profile creation GAB was there and the button synchronize gab works finde. But (maybe after some office updates on the terminal server) the gab is gone in clients and the button too sync gab does not work anymore. Clicking the button shows no progress-status-dialog - nothing happens.
We tried to delete the outlook profile and setup a new one, but the GAB is still missings. The progress-button shows 100% sync and the profile seems to be synchronized. The global used folders (some users have access to public folders) are synced too.
Because of missing GAB the users cannot work with shared folders (mostly calenders) of other users and that is the biggest problem for the most users.
We have updated all server components to newest version incl. z-push to version 2.4.5. two days ago. And we “played” a lot with outlook and the settings of KOE. We noticed that “sync signatures” does not work too. Pressing this button opens a status-bar with endless syncing. You have to kill all outlook processes to use outlook again after pressing this button - the application hangs.
Users reports also that synchronisation seems to work very slow. Emails and calender items that are available in webapp sometimes show after 2 hours later in outlook.
For what can we looking for to got more informations?
If you need further informations please tell me, what details i should post here.
I allready found this article here in forum https://forum.kopano.io/topic/1496/gab-issues/5), but this is 6 month old and maybe a not the same situation. So i tried to post a new topic.
Best regardings and thanks for your help.