Webapp/Deskapp settings are empty nearly every day
nearly every day the webapp settings are empty. This issue occurs with users which have html signatures provided with the script example_wrapper.sh. The signature consits of a html table. On the left side is a picture (base64 encoded) and on the right side of the table are some variable which are automaticly filled. This works really good, but as i said the webapp settings are deleted nearly every day. That sucks.
mcdaniels last edited by
you mean your signature disappears every day?
@mcdaniels Not only the signatures. Complete webapp settings are empty. I have found a new error in the logs. It says i have duplicate entry in table properties. Can i remove these entries or should i run kopano-dbadm k-1216 to fix this?
mcdaniels last edited by mcdaniels
@sturzhelmut: I have the signatures also supplied via the example_wrapper.sh and none of these issues. So there is probably another cause.
Can’t answer your db-question. Lets wait for the kopano-professionals ;)
Update: The duplicate entries from the logs are produced by mails which you can mark as read but after a period they are back as unread.
Lets see what happens to the webapp settings tonight. :-)
The issue occured again, but not with all users. I think it has something to do with the pictures inside signatures, independent whether you are using the example_wrapper.sh or not. Plain text signatures are not affected.
@sturzhelmut unless there is something that makes a change for the user(s) affected (e.g. a signature being updated / replaced) the WebApp settings should not magically disappear. Is something like that being run, maybe with a cronjob?
If you have an active subscription, open a support case through the portal or by email.
There is no cronjob or something like that running. Today 3 out of 10 of my problematic users had no signatures. If i restart my kopano server all 10 signatures are gone. May it correlates with the issue posted at the core section.
Whatever! I odered a subsription and if the issue is not away i will give some feedback.