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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    [solved] Calender: Printing overview english "headline"

    Kopano WebApp
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    • marty
      marty Kopano (Inactive) last edited by

      @mcdaniels It’s a bug and I created https://jira.kopano.io/browse/KW-2819
      Please follow the ticket to get updates.

      Thanks for reporting.

      https://documentation.kopano.io/deskapp_admin_manual
      http://documentation.kopano.io/webapp_smime_manual
      https://documentation.kopano.io/webapp_admin_manual

      1 Reply Last reply Reply Quote 1
      • mcdaniels
        mcdaniels last edited by mcdaniels

        Thank you.

        One question: What is the difference in reporting a bug @jira.kopano.io and reporting it to the official kopano support?

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        • bhuisman
          bhuisman last edited by

          @mcdaniels bug reports in Jira can only be created by a Kopano employee - this is also what our support team would do (create a ticket based on the support interaction).

          A bug report coming from a support ticket will be linked to the support ticket as well, adding additional weight to it, in some cases raising the priority for development selection. If you have an active subscription, I would recommend opening a support ticket too, referencing the ticket number @marty mentioned above.

          Regards, Bob

          Need support?
          Have a look at https://kopano.com/support/ for options.

          Helpful resources:
          https://kopano.com/blog/how-to-get-kopano/
          https://documentation.kopano.io/
          https://kb.kopano.io/

          1 Reply Last reply Reply Quote 1
          • jengelh
            jengelh Banned last edited by

            Splitting a case into two tickets [jira, support] is not a technical necessity, but I guess the different notification settings for each ticket type (i.e. who’s getting automatic e-mails) makes it appealing to keep doing it.

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            • mcdaniels
              mcdaniels last edited by mcdaniels

              would be nice if this would be sorted out in the near future. Its looking very unprofessional. I wonder why there are no votes at the jira ticket. Perhaps most people out there, are using the english version?

              Most time, it is the sum of a lot of little things, which make the users annoyed. Speaking for us, this is one part of it.

              BUT: I see a permanent improvement too. Keep it up! :-)

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              • jengelh
                jengelh Banned last edited by

                I can’t think of a good practical use of the voting feature in many bug trackers. In a commercial setting, a priority is set by the controller and that’s that, and in merit-based settings, people go by what-am-I-feeling-like-doing-today. Even the openSUSE feature tracker (it’s all about votes), http://fate.opensuse.org/ is pretty much dead after experimenting with it for over 10 years.

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                • jengelh
                  jengelh Banned last edited by

                  As for the time thing, a comment in the .po translation files suggests that time is handled by extjs rather than PHP, so this may be Javascript’s fault perhaps.

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                  • mcdaniels
                    mcdaniels last edited by

                    @jengelh : thanks for the info, but the dev/programming thing is nothing I am able to. ;-)

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                    • marty
                      marty Kopano (Inactive) last edited by

                      @mcdaniels This is fixed in master. Will be included in the next release.

                      https://documentation.kopano.io/deskapp_admin_manual
                      http://documentation.kopano.io/webapp_smime_manual
                      https://documentation.kopano.io/webapp_admin_manual

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                      • Beleggrodion
                        Beleggrodion last edited by

                        I hope it’s ok when i reuse this thread, because i have a similar issue.

                        On the printing dialog of an email all is german expect the date, it’s still displayed in english language and this a little bit anoying for some of the users.

                        0_1544691710339_date_mail_lang.png

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                        • mcdaniels
                          mcdaniels last edited by

                          @Beleggrodion

                          Hi, this is fixed by the upcoming Webapp 3.5. Will be released soon. :-)

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