Fatal error Kopano Server



  • Dear,

    just made a new installation of Kopano on Debian 9. After importing backuped database etc in the log of the server i found following:

    Fri Oct  5 15:00:01 2018: [crit   ] ----------------------------------------------------------------------
    Fri Oct  5 15:00:01 2018: [crit   ] Fatal error detected. Please report all following information.
    Fri Oct  5 15:00:01 2018: [crit   ] Application kopano-server version: 8.6.81
    Fri Oct  5 15:00:01 2018: [crit   ] OS: Linux, release: 4.9.0-3-amd64, version: #1 SMP Debian 4.9.30-2+deb9u5 (2017-09-19), hardware: x86_64
    Fri Oct  5 15:00:01 2018: [crit   ] Thread name: ECScheduler:wor
    Fri Oct  5 15:00:01 2018: [crit   ] Peak RSS: 265988
    Fri Oct  5 15:00:01 2018: [crit   ] Pid 13975 caught SIGSEGV (11), traceback:
    Fri Oct  5 15:00:01 2018: [crit   ] Backtrace:
    Fri Oct  5 15:00:01 2018: [crit   ] #0. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x48ad0) [0x7f27bf94cad0]
    Fri Oct  5 15:00:01 2018: [crit   ] #1. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x36b4d) [0x7f27bf93ab4d]
    Fri Oct  5 15:00:01 2018: [crit   ] #2. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1bd) [0x7f27bf93ae2d]
    Fri Oct  5 15:00:01 2018: [crit   ] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x110c0) [0x7f27ba42d0c0]
    Fri Oct  5 15:00:01 2018: [crit   ] #4. /usr/lib/x86_64-linux-gnu/libkcserver.so.0(+0x77db3) [0x7f27bf57ddb3]
    Fri Oct  5 15:00:01 2018: [crit   ] #5. /usr/lib/x86_64-linux-gnu/libkcserver.so.0(_ZN2KC17ECDatabaseFactory20CreateDatabaseObjectEPPNS_10ECDatabaseERNSt7__cxx1112basic_stringIcSt11char_traitsIcESaIcEEE+0x44) [0x7f27bf57e074]
    Fri Oct  5 15:00:01 2018: [crit   ] #6. /usr/lib/x86_64-linux-gnu/libkcserver.so.0(+0x78210) [0x7f27bf57e210]
    Fri Oct  5 15:00:01 2018: [crit   ] #7. /usr/lib/x86_64-linux-gnu/libkcserver.so.0(+0x135108) [0x7f27bf63b108]
    Fri Oct  5 15:00:01 2018: [crit   ] #8. /usr/lib/x86_64-linux-gnu/libkcserver.so.0(_ZN2KC17SoftDeleteRemoverEPv+0x12c) [0x7f27bf68c4fc]
    Fri Oct  5 15:00:01 2018: [crit   ] #9. /lib/x86_64-linux-gnu/libpthread.so.0(+0x7494) [0x7f27ba423494]
    Fri Oct  5 15:00:01 2018: [crit   ] #10. /lib/x86_64-linux-gnu/libc.so.6(clone+0x3f) [0x7f27b98c8acf]
    Fri Oct  5 15:00:02 2018: [crit   ] Signal errno: Erfolg, signal code: 1
    Fri Oct  5 15:00:02 2018: [crit   ] Sender pid: 16, sender uid: 0, si_status: -1090957168
    Fri Oct  5 15:00:02 2018: [crit   ] Signal value: -1090957168, faulting address: 0x10
    Fri Oct  5 15:00:02 2018: [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.
    

    Also i have many messages like

    setSyncStatus(): collision
    Fri Oct  5 14:56:53 2018: [error  ] Previous message logged 100 times
    

    System:
    Debian 9
    Linux 4.9.0-3-amd64 on x86_64

    Thanks for help in advance.

    Markus


  • Kopano

    Hi @icey,

    @icey said in Fatal error Kopano Server:

    Also i have many messages like

    this has already been reported and is tracked as https://jira.kopano.io/browse/KC-1286

    As for the traceback, is this consistently or was it just a one time occurence?



  • Dear,

    thanks for your answer. Unfortunately it is consistently…

    Regards Markus


  • Kopano

    Unfortunately I am not able to observe this traceback when rolling out a system with 8.6.81.475-0+86.1.

    As you did not specify which exact version of Kopano you have installed I’d recommend to update to the latest nightly.



  • Hi Felix,

    sorry forgot about this point.
    It is core 8.6.81.475_0
    I think it is the newest version?!

    Regards
    Markus