Fatal error Kopano Server

icey

Dear,

just made a new installation of Kopano on Debian 9. After importing backuped database etc in the log of the server i found following:

Fri Oct  5 15:00:01 2018: [crit   ] ----------------------------------------------------------------------
Fri Oct  5 15:00:01 2018: [crit   ] Fatal error detected. Please report all following information.
Fri Oct  5 15:00:01 2018: [crit   ] Application kopano-server version: 8.6.81
Fri Oct  5 15:00:01 2018: [crit   ] OS: Linux, release: 4.9.0-3-amd64, version: #1 SMP Debian 4.9.30-2+deb9u5 (2017-09-19), hardware: x86_64
Fri Oct  5 15:00:01 2018: [crit   ] Thread name: ECScheduler:wor
Fri Oct  5 15:00:01 2018: [crit   ] Peak RSS: 265988
Fri Oct  5 15:00:01 2018: [crit   ] Pid 13975 caught SIGSEGV (11), traceback:
Fri Oct  5 15:00:01 2018: [crit   ] Backtrace:
Fri Oct  5 15:00:01 2018: [crit   ] #0. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x48ad0) [0x7f27bf94cad0]
Fri Oct  5 15:00:01 2018: [crit   ] #1. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(+0x36b4d) [0x7f27bf93ab4d]
Fri Oct  5 15:00:01 2018: [crit   ] #2. /usr/lib/x86_64-linux-gnu/libkcutil.so.0(_ZN2KC23generic_sigsegv_handlerEPNS_8ECLoggerEPKcS3_iPK9siginfo_tPKv+0x1bd) [0x7f27bf93ae2d]
Fri Oct  5 15:00:01 2018: [crit   ] #3. /lib/x86_64-linux-gnu/libpthread.so.0(+0x110c0) [0x7f27ba42d0c0]
Fri Oct  5 15:00:01 2018: [crit   ] #4. /usr/lib/x86_64-linux-gnu/libkcserver.so.0(+0x77db3) [0x7f27bf57ddb3]
Fri Oct  5 15:00:01 2018: [crit   ] #5. /usr/lib/x86_64-linux-gnu/libkcserver.so.0(_ZN2KC17ECDatabaseFactory20CreateDatabaseObjectEPPNS_10ECDatabaseERNSt7__cxx1112basic_stringIcSt11char_traitsIcESaIcEEE+0x44) [0x7f27bf57e074]
Fri Oct  5 15:00:01 2018: [crit   ] #6. /usr/lib/x86_64-linux-gnu/libkcserver.so.0(+0x78210) [0x7f27bf57e210]
Fri Oct  5 15:00:01 2018: [crit   ] #7. /usr/lib/x86_64-linux-gnu/libkcserver.so.0(+0x135108) [0x7f27bf63b108]
Fri Oct  5 15:00:01 2018: [crit   ] #8. /usr/lib/x86_64-linux-gnu/libkcserver.so.0(_ZN2KC17SoftDeleteRemoverEPv+0x12c) [0x7f27bf68c4fc]
Fri Oct  5 15:00:01 2018: [crit   ] #9. /lib/x86_64-linux-gnu/libpthread.so.0(+0x7494) [0x7f27ba423494]
Fri Oct  5 15:00:01 2018: [crit   ] #10. /lib/x86_64-linux-gnu/libc.so.6(clone+0x3f) [0x7f27b98c8acf]
Fri Oct  5 15:00:02 2018: [crit   ] Signal errno: Erfolg, signal code: 1
Fri Oct  5 15:00:02 2018: [crit   ] Sender pid: 16, sender uid: 0, si_status: -1090957168
Fri Oct  5 15:00:02 2018: [crit   ] Signal value: -1090957168, faulting address: 0x10
Fri Oct  5 15:00:02 2018: [crit   ] When reporting this traceback, please include Linux distribution name (and version), system architecture and Kopano version.

Also i have many messages like

setSyncStatus(): collision
Fri Oct  5 14:56:53 2018: [error  ] Previous message logged 100 times

System:
Debian 9
Linux 4.9.0-3-amd64 on x86_64

Thanks for help in advance.

Markus

fbartels

Hi @icey,

@icey said in Fatal error Kopano Server:

Also i have many messages like

this has already been reported and is tracked as https://jira.kopano.io/browse/KC-1286

As for the traceback, is this consistently or was it just a one time occurence?

icey

Dear,

thanks for your answer. Unfortunately it is consistently…

Regards Markus

fbartels

Unfortunately I am not able to observe this traceback when rolling out a system with 8.6.81.475-0+86.1.

As you did not specify which exact version of Kopano you have installed I’d recommend to update to the latest nightly.

icey

Hi Felix,

sorry forgot about this point.
It is core 8.6.81.475_0
I think it is the newest version?!

Regards
Markus