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    Problem with WebApp Calendar after ICS-Import

    Kopano WebApp
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    • norman
      norman last edited by

      Hello,

      I have a new finding: I can not open any calendar in the WebApp with my account. Other users can open their calendar but also mine. What could be behind it?

      Thanks, Norman

      tosty 1 Reply Last reply Reply Quote 0
      • marty
        marty Kopano (Inactive) last edited by

        What happens when you open the appointment from the list view?
        Does this ics file has METHOD:REQUEST or METHOD:PUBLISH?

        We’re working on ics file import from WebApp, so would be great if you can share this ics file
        (strip sensitive data of course)

        https://documentation.kopano.io/deskapp_admin_manual
        http://documentation.kopano.io/webapp_smime_manual
        https://documentation.kopano.io/webapp_admin_manual

        1 Reply Last reply Reply Quote 0
        • norman
          norman last edited by

          I have deleted all new entries - I can not say that. The ICS file was very simple.

          In the morning I have create a new user with rights for my calendar and everything works. But now the same problem also with the new user and his empty calendar.

          Very strange…

          1 Reply Last reply Reply Quote 0
          • norman
            norman last edited by norman

            Because I could not find the reason, I have successfully created a new account and migrated the data now.

            • Created a new Kopano account with kopano-admin (normannew; normannew@domain.de)
            • Gave permissions in new account for old account and opened shared folder in old account with WebApp (i think only this direction is possible to prevent, that the problem is also on the new account!)
            • Used old account to copy mail, contacts, calendar (list view; only 6 month old data and all recurring calender entries with recurring info column; some old calender entries could not be copied - but that’s ok) with WebApp
            • Deleted permissions and the shared folder with WebApp
            • Deleted Exchange account on smartphone
            • Renamed old account (norman -> normanold; norman@domain.de -> normalold@domain.de) with kopano-admin
            • Renamed new account (normannew -> norman; normannew@domain.de -> norman@domain.de) with kopano-admin
            • Created Exchange account on smartphone

            Norman

            1 Reply Last reply Reply Quote 0
            • norman
              norman last edited by norman

              would be great if you can share this ics file

              BEGIN:VCALENDAR
              VERSION:2.0
              PRODID:-//awr.de//NONSGML kigkonsult.se iCalcreator 2.16.6//
              CALSCALE:GREGORIAN
              METHOD:PUBLISH
              BEGIN:VEVENT
              UID:20180928T121725CEST-8452nW0WHl@awr.de
              DTSTAMP:20180928T101725Z
              DESCRIPTION:Abfuhrtermine und aktuelle Störungsmeldungen auf www.awr.de
              DTSTART;VALUE=DATE:20181002
              DURATION:P1D
              LOCATION:yyy\, xxx
              SUMMARY:Restabfall(14-täglich)
              TRANSP:TRANSPARENT
              URL:https://www.awr.de
              X-MICROSOFT-CDO-BUSYSTATUS:FREE
              END:VEVENT
              BEGIN:VEVENT
              UID:20180928T121725CEST-8461DcCWUT@awr.de
              DTSTAMP:20180928T101725Z
              DESCRIPTION:Abfuhrtermine und aktuelle Störungsmeldungen auf www.awr.de
              DTSTART;VALUE=DATE:20181016
              DURATION:P1D
              LOCATION:yyy\, xxx
              SUMMARY:Restabfall(14-täglich)
              TRANSP:TRANSPARENT
              URL:https://www.awr.de
              X-MICROSOFT-CDO-BUSYSTATUS:FREE
              END:VEVENT
              ...
              

              We’re working on ics file import from WebApp

              Perfect!!!

              1 Reply Last reply Reply Quote 0
              • marty
                marty Kopano (Inactive) last edited by

                I’m missing the END:VCALENDAR in the file, but that’s probably just cut off.
                With python-kopano import it works fine in WebApp (every view)

                Btw: currently only the first entry is imported. That’s something that has to be fixed in kopano-core.

                https://documentation.kopano.io/deskapp_admin_manual
                http://documentation.kopano.io/webapp_smime_manual
                https://documentation.kopano.io/webapp_admin_manual

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                • norman
                  norman last edited by

                  Yes - ICS is ok with END:VCALENDAR.
                  I think it was not the ICS file itself but one of the import attempt messed up everything internal.

                  1 Reply Last reply Reply Quote 0
                  • tosty
                    tosty @norman last edited by

                    @norman
                    I’ve experienced similar problems on different versions of WebApp a few times. Users don’t remember what they did with their calendars before the problem occurred.

                    A symptom was always, that no entries where show in the day / week / month views.

                    I then exported the WebApp settings as a JSON file with

                    kopano-tools-webapp_settings --user jdoe --backup
                    

                    cleaned it manually from all calendar related settings und restore it back (–restore).

                    1 Reply Last reply Reply Quote 0
                    • norman
                      norman last edited by

                      Thanks for this info. Do you mean this tool?

                      https://kb.kopano.io/display/WIKI/Backup+and+restore+WebApp+settings

                      1 Reply Last reply Reply Quote 0
                      • norman
                        norman last edited by

                        I tried the procedure. Unfortunately without success.

                        1 Reply Last reply Reply Quote 0
                        • tosty
                          tosty last edited by

                          Sorry to hear that. You could also try to completely reset the WebApp settings.

                          kopano-tools-webapp_settings --user jdoe --remove
                          
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