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    [solved] kopano-server[]: setSyncStatus(): collision

    Kopano Groupware Core
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    • tommi
      tommi last edited by tommi

      Hi,
      after upgrade i get every 5 Sekonds

      kopano-server[]: setSyncStatus(): collision

      Version 8.6.81

      I tried

      service kopano-server stop
kopano-server --restart-searches


      Sep 24 09:10:21 mail kopano-server[7237]:   Rebuilding searchfolders of store 32
Sep 24 09:10:21 mail kopano-server[7237]:   Rebuilding searchfolders of store 68495
Sep 24 09:10:21 mail kopano-server[7237]:   Rebuilding searchfolders of store 171603
Sep 24 09:10:21 mail kopano-server[7237]:   Rebuilding searchfolders of store 198616
Sep 24 09:10:21 mail kopano-server[7237]:   Rebuilding searchfolders of store 214408
Sep 24 09:10:21 mail kopano-server[7237]:   Rebuilding searchfolders of store 224928
Sep 24 09:10:21 mail kopano-server[7237]:   Rebuilding searchfolders of store 226637
Sep 24 09:10:21 mail kopano-server[7237]:   Rebuilding searchfolders of store 233508
Se

      But after Restart kopano-server the same.

      It seams that kopano is running.

      Greets
      Thomas

      1 Reply Last reply Reply Quote 0
      • Eric
        Eric last edited by

        Hi, same error here with a new installation (also 8.6.81) on Debian.

        ● kopano-server.service - Kopano Groupware Core Storage Server
        Loaded: loaded (/lib/systemd/system/kopano-server.service; disabled; vendor p
        Active: active (running) since Mon 2018-09-24 12:00:02 CEST; 46min ago
        Docs: man:kopano-server(8)
        man:kopano-server.cfg(5)
        man:kopano-admin(8)
        Main PID: 21298 (kopano-server)
        Tasks: 21 (limit: 4915)
        CGroup: /system.slice/kopano-server.service
        └─21298 /usr/sbin/kopano-server -F

        Sep 24 12:45:46 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
        Sep 24 12:45:51 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
        Sep 24 12:45:56 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
        Sep 24 12:46:01 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
        Sep 24 12:46:06 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
        Sep 24 12:46:11 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
        Sep 24 12:46:16 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
        Sep 24 12:46:21 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
        Sep 24 12:46:26 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
        Sep 24 12:46:31 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision

        Did over the installation different times, different config parameters, nothing helps.
        No other errors.

        Any help?

        Eric

        1 Reply Last reply Reply Quote 0
        • fbartels
          fbartels Kopano last edited by

          Hi @tommi and @Eric ,

          can you specify which exact version of Kopano you are using (so for example by posting the result of dpkg -l | grep kopano-server?

          Regards Felix

          Resources:
          https://kopano.com/blog/how-to-get-kopano/
          https://documentation.kopano.io/
          https://kb.kopano.io/

          Support overview:
          https://kopano.com/support/

          Eric 1 Reply Last reply Reply Quote 0
          • tommi
            tommi last edited by

            Hi Felix,
            Version kopano-server 8.6.81.228-0+37.1

            umgfoin 1 Reply Last reply Reply Quote 0
            • umgfoin
              umgfoin @tommi last edited by

              Same with 8.6.81.396 (current master 1fd7b2eb398).

              Mon Sep 24 16:24:41 2018: [info   ] Audit logging not enabled.
Mon Sep 24 16:24:41 2018: [=======] Starting kopano-server version 8.6.81.396 (pid 19470 uid 0)
Mon Sep 24 16:24:41 2018: [info   ] Using epoll events
Mon Sep 24 16:24:41 2018: [notice ] Listening for TCP connections on port 236
Mon Sep 24 16:24:41 2018: [notice ] Listening for priority pipe connections on /var/run/kopano/prio.sock
Mon Sep 24 16:24:41 2018: [notice ] Listening for pipe connections on /var/run/kopano/server.sock
Mon Sep 24 16:24:41 2018: [debug  ] Reexecing /usr/sbin/kopano-server
Mon Sep 24 16:24:41 2018: [info   ] Audit logging not enabled.
Mon Sep 24 16:24:41 2018: [=======] Starting kopano-server version 8.6.81.396 (pid 19470 uid 378)
Mon Sep 24 16:24:41 2018: [info   ] Using epoll events
Mon Sep 24 16:24:41 2018: [notice ] Listening for TCP connections on port 236
Mon Sep 24 16:24:41 2018: [notice ] Listening for priority pipe connections on /var/run/kopano/prio.sock
Mon Sep 24 16:24:41 2018: [notice ] Listening for pipe connections on /var/run/kopano/server.sock
Mon Sep 24 16:24:41 2018: [notice ] Connection to database 'kdb' succeeded
Mon Sep 24 16:24:41 2018: [debug  ] PurgeCache took 0 ms
Mon Sep 24 16:24:41 2018: [notice ] Querying database for searchfolders. This may take a while.
Mon Sep 24 16:24:41 2018: [notice ] Loading search folders.
Mon Sep 24 16:24:41 2018: [notice ] Done loading search folders.
Mon Sep 24 16:24:41 2018: [notice ] Startup succeeded on pid 19474
Mon Sep 24 16:24:41 2018: [debug  ] Accepted incoming connection from file:///var/run/kopano/server.sock
Mon Sep 24 16:24:46 2018: [debug  ] Previous message logged 16 times
Mon Sep 24 16:24:46 2018: [error  ] setSyncStatus(): collision
Mon Sep 24 16:24:51 2018: [debug  ] Accepted incoming connection from file:///var/run/kopano/server.sock
Mon Sep 24 16:24:51 2018: [error  ] setSyncStatus(): collision
Mon Sep 24 16:25:22 2018: [error  ] Previous message logged 6 times
Mon Sep 24 16:25:22 2018: [debug  ] Accepted incoming connection from file:///var/run/kopano/server.sock
Mon Sep 24 16:25:26 2018: [error  ] setSyncStatus(): collision
Mon Sep 24 16:25:53 2018: [error  ] Previous message logged 5 times
Mon Sep 24 16:25:53 2018: [debug  ] Accepted incoming connection from file:///var/run/kopano/server.sock
Mon Sep 24 16:25:56 2018: [error  ] setSyncStatus(): collision
Mon Sep 24 16:26:11 2018: [error  ] Previous message logged 2 times
Mon Sep 24 16:26:11 2018: [debug  ] Accepted incoming connection from file:///var/run/kopano/server.sock
Mon Sep 24 16:26:11 2018: [error  ] setSyncStatus(): collision

              ++umgfoin

              1 Reply Last reply Reply Quote 0
              • fbartels
                fbartels Kopano last edited by

                Thanks. What was the last version for you that did log this message?

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

                1 Reply Last reply Reply Quote 0
                • Eric
                  Eric @fbartels last edited by

                  @fbartels

                  Hi Felix,

                  Same version as Thomas : 8.6.81.228-0+37.1

                  1 Reply Last reply Reply Quote 0
                  • Vogi
                    Vogi last edited by

                    I am expierencing the same error message.
                    I am using git master - last update was 5 day ago (git commit cf1b6a39095a4431d77ff1db7eeb70650db52efc) - there the beahviour is already included

                    1 Reply Last reply Reply Quote 0
                    • umgfoin
                      umgfoin last edited by umgfoin

                      My suspicion:
                      The message is triggered, as result of provider/libserver/cmd.cpp: SOAP_ENTRY_START(setSyncStatus, [...]) occasionally inserting empty sourcekey
                      -values into the syncs-table. Removing those entries cures the problem until new null-values are appearing. I’m trying to find out, when this happens.
                      ++umgfoin.

                      1 Reply Last reply Reply Quote 0
                      • fbartels
                        fbartels Kopano last edited by

                        Thanks. I was able to observe the issue as well and created https://jira.kopano.io/browse/KC-1286 to further investigate.

                        Regards Felix

                        Resources:
                        https://kopano.com/blog/how-to-get-kopano/
                        https://documentation.kopano.io/
                        https://kb.kopano.io/

                        Support overview:
                        https://kopano.com/support/

                        umgfoin 1 Reply Last reply Reply Quote 0
                        • umgfoin
                          umgfoin @fbartels last edited by

                          Further findings:
                          the below call (exporter.Config(...) in ics.py produces sync-entries with empty sourcekeys:

                          def state(mapiobj, associated=False):
    exporter = mapiobj.OpenProperty(PR_CONTENTS_SYNCHRONIZER, IID_IExchangeExportChanges, 0, 0)
    if associated:
        exporter.Config(None, SYNC_NORMAL | SYNC_ASSOCIATED | SYNC_CATCHUP, None, None, None, None, 0)
    else:
        exporter.Config(None, SYNC_NORMAL | SYNC_CATCHUP, None, None, None, None, 0)

                          It’s getting called e.g. in service.py, line 180

                          class service::server(self)

                          _daemonize(self.main, options=self.options, log=self.log, config=self.config, service=self)

                          ++umgfoin.

                          1 Reply Last reply Reply Quote 0
                          • robgnu
                            robgnu last edited by

                            Hello,
                            I can confirm this bug on a new Debian 9 installation.

                            Okt 09 06:14:11 kopano systemd[1]: Started Kopano Groupware Core Storage Server.
Okt 09 06:14:11 kopano kopano-server[1373]: Starting kopano-server version 8.6.81 (pid 1373 uid 0)
Okt 09 06:14:11 kopano kopano-server[1373]: Listening for TCP connections on port 236
Okt 09 06:14:11 kopano kopano-server[1373]: Listening for priority pipe connections on /var/run/kopano/prio.sock
Okt 09 06:14:11 kopano kopano-server[1373]: Listening for pipe connections on /var/run/kopano/server.sock
Okt 09 06:14:11 kopano kopano-server[1373]: Coredumps are disabled via configuration file.
Okt 09 06:14:11 kopano kopano-server[1373]: Starting kopano-server version 8.6.81 (pid 1373 uid 999)
Okt 09 06:14:11 kopano kopano-server[1373]: Listening for TCP connections on port 236
Okt 09 06:14:11 kopano kopano-server[1373]: Listening for priority pipe connections on /var/run/kopano/prio.sock
Okt 09 06:14:11 kopano kopano-server[1373]: Listening for pipe connections on /var/run/kopano/server.sock
Okt 09 06:14:11 kopano kopano-server[1373]: Coredumps are disabled via configuration file.
Okt 09 06:14:11 kopano kopano-server[1373]: Connection to database 'kopano' succeeded
Okt 09 06:14:12 kopano kopano-server[1373]: Querying database for searchfolders. This may take a while.
Okt 09 06:14:12 kopano kopano-server[1373]: Loading search folders.
Okt 09 06:14:12 kopano kopano-server[1373]: Done loading search folders.
Okt 09 06:14:12 kopano kopano-server[1373]: Startup succeeded on pid 1373
Okt 09 06:14:12 kopano kopano-server[1373]: setSyncStatus(): collision
Okt 09 06:14:17 kopano kopano-server[1373]: setSyncStatus(): collision
Okt 09 06:14:22 kopano kopano-server[1373]: setSyncStatus(): collision
Okt 09 06:14:27 kopano kopano-server[1373]: setSyncStatus(): collision
Okt 09 06:14:32 kopano kopano-server[1373]: setSyncStatus(): collision
Okt 09 06:14:37 kopano kopano-server[1373]: setSyncStatus(): collision
Okt 09 06:14:42 kopano kopano-server[1373]: setSyncStatus(): collision

                            I’m using nightly from 04.10.2018, but this problem seems to be present more than a month. (There was a nightly 8.6.81.228) with the same problem.)

                            robgnu.

                            Eric 1 Reply Last reply Reply Quote 0
                            • Eric
                              Eric @robgnu last edited by

                              @robgnu and others

                              To get rid of those annoing messages i stopped the search service and set search_enabled = no in server.cfg.

                              1 Reply Last reply Reply Quote 0
                              • darootler
                                darootler last edited by darootler

                                Hi,

                                i am using the following:

                                Ubuntu 18.04.1 LTS
                                Kopano 8.6.81

                                I am having the same troubles.

                                Regards
                                Richard

                                umgfoin 1 Reply Last reply Reply Quote 0
                                • umgfoin
                                  umgfoin @darootler last edited by

                                  For me fixed with 39a7f6c2f7.

                                  Thanks!
                                  ++umgfoin.

                                  1 Reply Last reply Reply Quote 0
                                  • fbartels
                                    fbartels Kopano last edited by

                                    Thanks for reporting back @umgfoin

                                    Regards Felix

                                    Resources:
                                    https://kopano.com/blog/how-to-get-kopano/
                                    https://documentation.kopano.io/
                                    https://kb.kopano.io/

                                    Support overview:
                                    https://kopano.com/support/

                                    1 Reply Last reply Reply Quote 0
                                    • Han
                                      Han last edited by

                                      Hello,

                                      I get this error after update Kopano-Core from v8.5.81.224 to 8.6.82.110
                                      on Debian 9

                                      I tried the workaround, which helps me last year:
                                      1.) Stop all kopano services
                                      2.) Remove all files from /var/lib/kopano/search/
                                      3.) Start all services from kopano
                                      After the new index files are done the error appear again.

                                      Whats wrong?

                                      Regards Han

                                      fbartels 1 Reply Last reply Reply Quote 0
                                      • fbartels
                                        fbartels Kopano @Han last edited by

                                        @han said in kopano-server[]: setSyncStatus(): collision:

                                        to 8.6.82.110

                                        please read the whole thread and then update to the latest available version.

                                        Regards Felix

                                        Resources:
                                        https://kopano.com/blog/how-to-get-kopano/
                                        https://documentation.kopano.io/
                                        https://kb.kopano.io/

                                        Support overview:
                                        https://kopano.com/support/

                                        1 Reply Last reply Reply Quote 0
                                        • Han
                                          Han last edited by Han

                                          @Felix
                                          thank you for the information.

                                          I updated to the last available version 8.7.80.12 and get the same errors:

                                          Tue Oct 30 16:55:26 2018: [error  ] Previous message logged 100 times
Tue Oct 30 16:55:26 2018: [error  ] setSyncStatus(): collision
Tue Oct 30 17:00:00 2018: [error  ] Previous message logged 54 times
Tue Oct 30 17:00:00 2018: [info   ] Start scheduled softdelete clean up
Tue Oct 30 17:00:00 2018: [info   ] Start to purge 2 messages
Tue Oct 30 17:00:01 2018: [info   ] Message purge done
Tue Oct 30 17:00:01 2018: [info   ] Softdelete done: removed 0 stores, 0 folders, and 2 messages
Tue Oct 30 17:00:02 2018: [error  ] setSyncStatus(): collision
Tue Oct 30 17:08:25 2018: [error  ] Previous message logged 100 times
Tue Oct 30 17:08:25 2018: [error  ] setSyncStatus(): collision
Tue Oct 30 17:13:01 2018: [error  ] Previous message logged 53 times
Tue Oct 30 17:13:01 2018: [info   ] Start syncs table clean up
Tue Oct 30 17:13:01 2018: [info   ] syncs table clean up done: removed syncs: 0
Tue Oct 30 17:13:01 2018: [error  ] setSyncStatus(): collision

                                          Regards Han

                                          1 Reply Last reply Reply Quote 0
                                          • fbartels
                                            fbartels Kopano last edited by

                                            @Han I have not checked if it actually has been merged back to master, but there has been a new nightly release, so please try again.

                                            Regards Felix

                                            Resources:
                                            https://kopano.com/blog/how-to-get-kopano/
                                            https://documentation.kopano.io/
                                            https://kb.kopano.io/

                                            Support overview:
                                            https://kopano.com/support/

                                            1 Reply Last reply Reply Quote 0
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