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    [solved] kopano-server[]: setSyncStatus(): collision

    Kopano Groupware Core
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    • Eric
      Eric last edited by

      Hi, same error here with a new installation (also 8.6.81) on Debian.

      ● kopano-server.service - Kopano Groupware Core Storage Server
      Loaded: loaded (/lib/systemd/system/kopano-server.service; disabled; vendor p
      Active: active (running) since Mon 2018-09-24 12:00:02 CEST; 46min ago
      Docs: man:kopano-server(8)
      man:kopano-server.cfg(5)
      man:kopano-admin(8)
      Main PID: 21298 (kopano-server)
      Tasks: 21 (limit: 4915)
      CGroup: /system.slice/kopano-server.service
      └─21298 /usr/sbin/kopano-server -F

      Sep 24 12:45:46 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
      Sep 24 12:45:51 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
      Sep 24 12:45:56 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
      Sep 24 12:46:01 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
      Sep 24 12:46:06 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
      Sep 24 12:46:11 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
      Sep 24 12:46:16 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
      Sep 24 12:46:21 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
      Sep 24 12:46:26 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision
      Sep 24 12:46:31 xxxxxxxx kopano-server[21298]: setSyncStatus(): collision

      Did over the installation different times, different config parameters, nothing helps.
      No other errors.

      Any help?

      Eric

      1 Reply Last reply Reply Quote 0
      • fbartels
        fbartels Kopano last edited by

        Hi @tommi and @Eric ,

        can you specify which exact version of Kopano you are using (so for example by posting the result of dpkg -l | grep kopano-server?

        Regards Felix

        Resources:
        https://kopano.com/blog/how-to-get-kopano/
        https://documentation.kopano.io/
        https://kb.kopano.io/

        Support overview:
        https://kopano.com/support/

        Eric 1 Reply Last reply Reply Quote 0
        • tommi
          tommi last edited by

          Hi Felix,
          Version kopano-server 8.6.81.228-0+37.1

          umgfoin 1 Reply Last reply Reply Quote 0
          • umgfoin
            umgfoin @tommi last edited by

            Same with 8.6.81.396 (current master 1fd7b2eb398).

            Mon Sep 24 16:24:41 2018: [info   ] Audit logging not enabled.
Mon Sep 24 16:24:41 2018: [=======] Starting kopano-server version 8.6.81.396 (pid 19470 uid 0)
Mon Sep 24 16:24:41 2018: [info   ] Using epoll events
Mon Sep 24 16:24:41 2018: [notice ] Listening for TCP connections on port 236
Mon Sep 24 16:24:41 2018: [notice ] Listening for priority pipe connections on /var/run/kopano/prio.sock
Mon Sep 24 16:24:41 2018: [notice ] Listening for pipe connections on /var/run/kopano/server.sock
Mon Sep 24 16:24:41 2018: [debug  ] Reexecing /usr/sbin/kopano-server
Mon Sep 24 16:24:41 2018: [info   ] Audit logging not enabled.
Mon Sep 24 16:24:41 2018: [=======] Starting kopano-server version 8.6.81.396 (pid 19470 uid 378)
Mon Sep 24 16:24:41 2018: [info   ] Using epoll events
Mon Sep 24 16:24:41 2018: [notice ] Listening for TCP connections on port 236
Mon Sep 24 16:24:41 2018: [notice ] Listening for priority pipe connections on /var/run/kopano/prio.sock
Mon Sep 24 16:24:41 2018: [notice ] Listening for pipe connections on /var/run/kopano/server.sock
Mon Sep 24 16:24:41 2018: [notice ] Connection to database 'kdb' succeeded
Mon Sep 24 16:24:41 2018: [debug  ] PurgeCache took 0 ms
Mon Sep 24 16:24:41 2018: [notice ] Querying database for searchfolders. This may take a while.
Mon Sep 24 16:24:41 2018: [notice ] Loading search folders.
Mon Sep 24 16:24:41 2018: [notice ] Done loading search folders.
Mon Sep 24 16:24:41 2018: [notice ] Startup succeeded on pid 19474
Mon Sep 24 16:24:41 2018: [debug  ] Accepted incoming connection from file:///var/run/kopano/server.sock
Mon Sep 24 16:24:46 2018: [debug  ] Previous message logged 16 times
Mon Sep 24 16:24:46 2018: [error  ] setSyncStatus(): collision
Mon Sep 24 16:24:51 2018: [debug  ] Accepted incoming connection from file:///var/run/kopano/server.sock
Mon Sep 24 16:24:51 2018: [error  ] setSyncStatus(): collision
Mon Sep 24 16:25:22 2018: [error  ] Previous message logged 6 times
Mon Sep 24 16:25:22 2018: [debug  ] Accepted incoming connection from file:///var/run/kopano/server.sock
Mon Sep 24 16:25:26 2018: [error  ] setSyncStatus(): collision
Mon Sep 24 16:25:53 2018: [error  ] Previous message logged 5 times
Mon Sep 24 16:25:53 2018: [debug  ] Accepted incoming connection from file:///var/run/kopano/server.sock
Mon Sep 24 16:25:56 2018: [error  ] setSyncStatus(): collision
Mon Sep 24 16:26:11 2018: [error  ] Previous message logged 2 times
Mon Sep 24 16:26:11 2018: [debug  ] Accepted incoming connection from file:///var/run/kopano/server.sock
Mon Sep 24 16:26:11 2018: [error  ] setSyncStatus(): collision

            ++umgfoin

            1 Reply Last reply Reply Quote 0
            • fbartels
              fbartels Kopano last edited by

              Thanks. What was the last version for you that did log this message?

              Regards Felix

              Resources:
              https://kopano.com/blog/how-to-get-kopano/
              https://documentation.kopano.io/
              https://kb.kopano.io/

              Support overview:
              https://kopano.com/support/

              1 Reply Last reply Reply Quote 0
              • Eric
                Eric @fbartels last edited by

                @fbartels

                Hi Felix,

                Same version as Thomas : 8.6.81.228-0+37.1

                1 Reply Last reply Reply Quote 0
                • Vogi
                  Vogi last edited by

                  I am expierencing the same error message.
                  I am using git master - last update was 5 day ago (git commit cf1b6a39095a4431d77ff1db7eeb70650db52efc) - there the beahviour is already included

                  1 Reply Last reply Reply Quote 0
                  • umgfoin
                    umgfoin last edited by umgfoin

                    My suspicion:
                    The message is triggered, as result of provider/libserver/cmd.cpp: SOAP_ENTRY_START(setSyncStatus, [...]) occasionally inserting empty sourcekey
                    -values into the syncs-table. Removing those entries cures the problem until new null-values are appearing. I’m trying to find out, when this happens.
                    ++umgfoin.

                    1 Reply Last reply Reply Quote 0
                    • fbartels
                      fbartels Kopano last edited by

                      Thanks. I was able to observe the issue as well and created https://jira.kopano.io/browse/KC-1286 to further investigate.

                      Regards Felix

                      Resources:
                      https://kopano.com/blog/how-to-get-kopano/
                      https://documentation.kopano.io/
                      https://kb.kopano.io/

                      Support overview:
                      https://kopano.com/support/

                      umgfoin 1 Reply Last reply Reply Quote 0
                      • umgfoin
                        umgfoin @fbartels last edited by

                        Further findings:
                        the below call (exporter.Config(...) in ics.py produces sync-entries with empty sourcekeys:

                        def state(mapiobj, associated=False):
    exporter = mapiobj.OpenProperty(PR_CONTENTS_SYNCHRONIZER, IID_IExchangeExportChanges, 0, 0)
    if associated:
        exporter.Config(None, SYNC_NORMAL | SYNC_ASSOCIATED | SYNC_CATCHUP, None, None, None, None, 0)
    else:
        exporter.Config(None, SYNC_NORMAL | SYNC_CATCHUP, None, None, None, None, 0)

                        It’s getting called e.g. in service.py, line 180

                        class service::server(self)

                        _daemonize(self.main, options=self.options, log=self.log, config=self.config, service=self)

                        ++umgfoin.

                        1 Reply Last reply Reply Quote 0
                        • robgnu
                          robgnu last edited by

                          Hello,
                          I can confirm this bug on a new Debian 9 installation.

                          Okt 09 06:14:11 kopano systemd[1]: Started Kopano Groupware Core Storage Server.
Okt 09 06:14:11 kopano kopano-server[1373]: Starting kopano-server version 8.6.81 (pid 1373 uid 0)
Okt 09 06:14:11 kopano kopano-server[1373]: Listening for TCP connections on port 236
Okt 09 06:14:11 kopano kopano-server[1373]: Listening for priority pipe connections on /var/run/kopano/prio.sock
Okt 09 06:14:11 kopano kopano-server[1373]: Listening for pipe connections on /var/run/kopano/server.sock
Okt 09 06:14:11 kopano kopano-server[1373]: Coredumps are disabled via configuration file.
Okt 09 06:14:11 kopano kopano-server[1373]: Starting kopano-server version 8.6.81 (pid 1373 uid 999)
Okt 09 06:14:11 kopano kopano-server[1373]: Listening for TCP connections on port 236
Okt 09 06:14:11 kopano kopano-server[1373]: Listening for priority pipe connections on /var/run/kopano/prio.sock
Okt 09 06:14:11 kopano kopano-server[1373]: Listening for pipe connections on /var/run/kopano/server.sock
Okt 09 06:14:11 kopano kopano-server[1373]: Coredumps are disabled via configuration file.
Okt 09 06:14:11 kopano kopano-server[1373]: Connection to database 'kopano' succeeded
Okt 09 06:14:12 kopano kopano-server[1373]: Querying database for searchfolders. This may take a while.
Okt 09 06:14:12 kopano kopano-server[1373]: Loading search folders.
Okt 09 06:14:12 kopano kopano-server[1373]: Done loading search folders.
Okt 09 06:14:12 kopano kopano-server[1373]: Startup succeeded on pid 1373
Okt 09 06:14:12 kopano kopano-server[1373]: setSyncStatus(): collision
Okt 09 06:14:17 kopano kopano-server[1373]: setSyncStatus(): collision
Okt 09 06:14:22 kopano kopano-server[1373]: setSyncStatus(): collision
Okt 09 06:14:27 kopano kopano-server[1373]: setSyncStatus(): collision
Okt 09 06:14:32 kopano kopano-server[1373]: setSyncStatus(): collision
Okt 09 06:14:37 kopano kopano-server[1373]: setSyncStatus(): collision
Okt 09 06:14:42 kopano kopano-server[1373]: setSyncStatus(): collision

                          I’m using nightly from 04.10.2018, but this problem seems to be present more than a month. (There was a nightly 8.6.81.228) with the same problem.)

                          robgnu.

                          Eric 1 Reply Last reply Reply Quote 0
                          • Eric
                            Eric @robgnu last edited by

                            @robgnu and others

                            To get rid of those annoing messages i stopped the search service and set search_enabled = no in server.cfg.

                            1 Reply Last reply Reply Quote 0
                            • darootler
                              darootler last edited by darootler

                              Hi,

                              i am using the following:

                              Ubuntu 18.04.1 LTS
                              Kopano 8.6.81

                              I am having the same troubles.

                              Regards
                              Richard

                              umgfoin 1 Reply Last reply Reply Quote 0
                              • umgfoin
                                umgfoin @darootler last edited by

                                For me fixed with 39a7f6c2f7.

                                Thanks!
                                ++umgfoin.

                                1 Reply Last reply Reply Quote 0
                                • fbartels
                                  fbartels Kopano last edited by

                                  Thanks for reporting back @umgfoin

                                  Regards Felix

                                  Resources:
                                  https://kopano.com/blog/how-to-get-kopano/
                                  https://documentation.kopano.io/
                                  https://kb.kopano.io/

                                  Support overview:
                                  https://kopano.com/support/

                                  1 Reply Last reply Reply Quote 0
                                  • Han
                                    Han last edited by

                                    Hello,

                                    I get this error after update Kopano-Core from v8.5.81.224 to 8.6.82.110
                                    on Debian 9

                                    I tried the workaround, which helps me last year:
                                    1.) Stop all kopano services
                                    2.) Remove all files from /var/lib/kopano/search/
                                    3.) Start all services from kopano
                                    After the new index files are done the error appear again.

                                    Whats wrong?

                                    Regards Han

                                    fbartels 1 Reply Last reply Reply Quote 0
                                    • fbartels
                                      fbartels Kopano @Han last edited by

                                      @han said in kopano-server[]: setSyncStatus(): collision:

                                      to 8.6.82.110

                                      please read the whole thread and then update to the latest available version.

                                      Regards Felix

                                      Resources:
                                      https://kopano.com/blog/how-to-get-kopano/
                                      https://documentation.kopano.io/
                                      https://kb.kopano.io/

                                      Support overview:
                                      https://kopano.com/support/

                                      1 Reply Last reply Reply Quote 0
                                      • Han
                                        Han last edited by Han

                                        @Felix
                                        thank you for the information.

                                        I updated to the last available version 8.7.80.12 and get the same errors:

                                        Tue Oct 30 16:55:26 2018: [error  ] Previous message logged 100 times
Tue Oct 30 16:55:26 2018: [error  ] setSyncStatus(): collision
Tue Oct 30 17:00:00 2018: [error  ] Previous message logged 54 times
Tue Oct 30 17:00:00 2018: [info   ] Start scheduled softdelete clean up
Tue Oct 30 17:00:00 2018: [info   ] Start to purge 2 messages
Tue Oct 30 17:00:01 2018: [info   ] Message purge done
Tue Oct 30 17:00:01 2018: [info   ] Softdelete done: removed 0 stores, 0 folders, and 2 messages
Tue Oct 30 17:00:02 2018: [error  ] setSyncStatus(): collision
Tue Oct 30 17:08:25 2018: [error  ] Previous message logged 100 times
Tue Oct 30 17:08:25 2018: [error  ] setSyncStatus(): collision
Tue Oct 30 17:13:01 2018: [error  ] Previous message logged 53 times
Tue Oct 30 17:13:01 2018: [info   ] Start syncs table clean up
Tue Oct 30 17:13:01 2018: [info   ] syncs table clean up done: removed syncs: 0
Tue Oct 30 17:13:01 2018: [error  ] setSyncStatus(): collision

                                        Regards Han

                                        1 Reply Last reply Reply Quote 0
                                        • fbartels
                                          fbartels Kopano last edited by

                                          @Han I have not checked if it actually has been merged back to master, but there has been a new nightly release, so please try again.

                                          Regards Felix

                                          Resources:
                                          https://kopano.com/blog/how-to-get-kopano/
                                          https://documentation.kopano.io/
                                          https://kb.kopano.io/

                                          Support overview:
                                          https://kopano.com/support/

                                          1 Reply Last reply Reply Quote 0
                                          • tommi
                                            tommi last edited by

                                            Hi Felix,

                                            version 8.7.80.27-0+22.1 solved it.

                                            Greets Thomas

                                            1 Reply Last reply Reply Quote 0
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