E-mail signatures can not be changed

  • Hello,

    in the Wabapp I can currently replace, edit or change the e-mail signature for any user. If I want to apply a change, it will not be applied and pressing the Apply button has no effect. I only come out of the settings if I reject the changes.

    However, the default signature can be easily imported via the command line.

    At what point are the signatures? What options do I have to edit the signature?

    thanks for any help

  • Kopano

  • Kopano

    I just did a small test with WebApp and for me updating and creating new signatures works. Did you maybe not scroll down enough and have missed the “Save Signature” button?

  • The button for saving the signature is there and can be used. Only the adoption of the change has no effect.
    the version of the webapp in UCS is + 73.1

  • Kopano

    @Melbar60 Any JS errors during the save action?

  • No, I get no error messages or any other indication of an error

  • Hi,
    I can confirm the same issue (not really a big thing) here on our system.
    Even with the update from today (via UCS update center: core and webapp, the issue still persists.

    It dosn’t make a difference if I try via webapp or deskapp - it simply wont change/create a signature for a certain user.

    Let me know if more details for the debuging are needed, I’m happy to provide them …

    Best regards

  • Hello, with us the problem with the signature after today’s update in the UCS apparently disappeared. At least I can now adjust signatures again.
    After the update, however, none of the two radio buttons was selected in the test account under general e-mail settings -> section Open or Create e-mails. Only after setting one of the two options could the signatures be edited or recreated after the update. Before the update the option was set.

  • Hi Melbar60, selecting one of the two radio buttons did the trick.
    Thanks for the hint …

    Best regards

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