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    just open attachment

    Kopano DeskApp
    deskapp attachment open
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    • klipp
      klipp last edited by

      Hi

      I just want to open an attachment without saving it before.

      I know that some programms need a file to be opened and therefor it could be saved to a tempfolder which is cleaned after deskapp shutdown.

      Is this possible?

      Best Regards

      WebApp:
      3.4.11.1363+775.1
      Kopano Core:
      8.6.80
      Z-Push:
      2.4.2+0-0

      1 Reply Last reply Reply Quote 0
      • marty
        marty Kopano (Inactive) last edited by

        In DeskApp settings you can set a download dir,
        and disable the ‘save dialog’ and enable the ‘open downloads when completed’ setting.
        https://documentation.kopano.io/user_manual_deskapp/usage.html#download-settings

        https://documentation.kopano.io/deskapp_admin_manual
        http://documentation.kopano.io/webapp_smime_manual
        https://documentation.kopano.io/webapp_admin_manual

        Nortepe85 1 Reply Last reply Reply Quote 0
        • Nortepe85
          Nortepe85 last edited by

          True, but your downloads-directory will be filled with all attachments and you have to manually cleanup. No other options?

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          • bjoernneumann
            bjoernneumann Kopano (Inactive) last edited by

            @Nortepe85 Not yet, but we are thinking about saving them to the tempdir (%TEMP% for windows)
            But that’s only a cosmetic chnage. The files have to be downloaded and cannot be deleted, as we do not know when the opening application releases them again for example.
            So in the end you either mess up the Downloads dir, or the tempdir. Alternatively just set your DeskApp Downloads dir to your temp folder.

            1 Reply Last reply Reply Quote 0
            • bitboy0
              bitboy0 last edited by

              A way out of this would be if Kopano provided the attachment in a special file share where it is visible only to the current user and only as long as the associated mail is displayed and the file is still open in the corresponding application. Then you could open the file without having to download it first and would have no leftovers if you had worked through a few mails with attachments.

              This would be possible at least for users working in the same network as the server or connected via VPN. Users without access to the internal network would probably have to live with the problem.

              1 Reply Last reply Reply Quote 0
              • Nortepe85
                Nortepe85 @marty last edited by

                @marty said in just open attachment:

                In DeskApp settings you can set a download dir,
                and disable the ‘save dialog’ and enable the ‘open downloads when completed’ setting.
                https://documentation.kopano.io/user_manual_deskapp/usage.html#download-settings

                That’s an option. But my users want the option to choose to open or save the attachment.

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                • Nortepe85
                  Nortepe85 last edited by

                  When can we expect an update so that my users can choose to download or open the file (opening without saving first)?

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                  • Nortepe85
                    Nortepe85 last edited by

                    Any updates?

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                    • bhuisman
                      bhuisman last edited by

                      @Nortepe85 it is not possible to ‘clean up’ a temporary directory when DeskApp shuts down (the file might be locked by an application that has it open). The recent versions of DeskApp already have the possibility to prompt the user what to do with the file, but in the end it always needs to be downloaded before opening.

                      You can do this through other means (e.g. set the download location to %TEMP% and have that automatically cleaned up on logoff on the OS).

                      Regards, Bob

                      Need support?
                      Have a look at https://kopano.com/support/ for options.

                      Helpful resources:
                      https://kopano.com/blog/how-to-get-kopano/
                      https://documentation.kopano.io/
                      https://kb.kopano.io/

                      externa1 1 Reply Last reply Reply Quote 0
                      • externa1
                        externa1 @bhuisman last edited by

                        @bhuisman

                        Hi,

                        that is at all very nice, but i think we should have the possibility to set a default path for opening files, as if i open the file i get the same dialog as if i select to download the file and it is changing every time i select a different fodler to save attachement - but if i like to only open the file i don’t want to be asked where to save (it should go to a predefined temp folder).

                        rg
                        Christian

                        Nortepe85 1 Reply Last reply Reply Quote 0
                        • Nortepe85
                          Nortepe85 last edited by

                          Can’t you guys implement some kind of feature to specify different settings for the “Open-button” and “Save-button”?

                          For the Open-button we can then set i.e. “%temp%” as default download-folder which I can clean on logoff.

                          For the Save-button we can define other settings.

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                          • mcdaniels
                            mcdaniels last edited by

                            +1 from me.

                            There should be an option to open or save an attachment. If I choose to open, the settings in the profile can be used (open directly), if I choose to save, a dialog should come up, where I can choose the folder I want to save to.

                            Personally I don’t see the problem with the “Downloadfolder”. You get messed up you harddisc, no matter if c:\temp or the downloadfolder is used. It is up to the user to keep the downloadfolder clean.

                            1 Reply Last reply Reply Quote 0
                            • micro
                              micro last edited by

                              Is there any news on this topic?

                              1 Reply Last reply Reply Quote 0
                              • Nortepe85
                                Nortepe85 @externa1 last edited by

                                @externa1 said in just open attachment:

                                @bhuisman

                                Hi,

                                that is at all very nice, but i think we should have the possibility to set a default path for opening files, as if i open the file i get the same dialog as if i select to download the file and it is changing every time i select a different fodler to save attachement - but if i like to only open the file i don’t want to be asked where to save (it should go to a predefined temp folder).

                                rg
                                Christian

                                This is the solution I wish. I can not imagine Kopano couldn’t make it work like this.

                                1 Reply Last reply Reply Quote 0
                                • Nortepe85
                                  Nortepe85 last edited by

                                  Any news?

                                  1 Reply Last reply Reply Quote 0
                                  • marty
                                    marty Kopano (Inactive) last edited by

                                    We are working on a fix. Ticket is currently in review.
                                    Ref: https://jira.kopano.io/browse/KD-309

                                    https://documentation.kopano.io/deskapp_admin_manual
                                    http://documentation.kopano.io/webapp_smime_manual
                                    https://documentation.kopano.io/webapp_admin_manual

                                    externa1 1 Reply Last reply Reply Quote 0
                                    • externa1
                                      externa1 @marty last edited by

                                      @marty
                                      thx,

                                      https://jira.kopano.io/browse/KD-309 looks good - awaiting release :)

                                      rg
                                      Christian

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                                      • mcdaniels
                                        mcdaniels last edited by

                                        @marty: very nice! thank you!

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                                        • Nortepe85
                                          Nortepe85 last edited by

                                          Great news!

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                                          • mcdaniels
                                            mcdaniels last edited by mcdaniels

                                            Only some additional note. With the current release, if you choose to directly open downloads after saving and you do an EML - Export, the exported EML is opened directly.

                                            If Outlook is (still) your standardprogram to open eml, then Outlook will open.

                                            I know that this behaviour is normal, because the EML Export = download.

                                            Don’t know if there is a possibility to make it only save the eml, without opening it, no matter what is set in the downloadsettings. (It has to be “disconnected” from the settings of the normal downloads maybe).

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