z-push send-as working partially

Hi,

with latest updates of z-push the send-as function in KOE with outlook has strange behaviour.

If selecting forward the mail with the mail opened in own window (double clicked mail) to internal user (to external adresses it works) - the mail is not sent and we get undeliverable reply from kopano spooler with message:
you are not allowed to send as user “nameofshareduser@internalFQDNofMailserver” but the address should be “nameofshareduser@externaldomainname”

If selecting forward on outlook ribbon without opening the mail in separate window (only in preview window) the mail is sent with correct shared sender address and is delivered through kopano-spooler without error

Verions:
Server UCS 4.3-0 errata 11
z-push 2.4.1.beta1+3-0 (was also with 2.4.1.beta1+0-0) worked with version 2.4.0
KOE 2.0.289
Kopano 8.5.5

rg
Christian

Hi Christian,

that’s strange because for Z-Push 2.4.1 there weren’t any changes regarding sending emails. Did you also update KOE? Could you post Z-Push and KOE logs for working and not working cases for the mail opened in own window to internal user scenario?

Manfred

@manfred

Hi Manfred see attachede the requested log - first mailforward worked - second failed
what else I saw is - if forward/reply to shared mail with own sender address does not work - when changing sender name to shared mailbox sender name works - with the limitation from first post

https://remote.ckc-it.at/nextcloud/index.php/s/ahDUnt9ioYMWIAL

rg
Christian

Hi Christian,

In KOE 2.0.289 we disabled using the local contacts folders to resolve the send-as address. For a shared folder, KOE only knows the user name of the folder owner; to determine the email address to use, it needs to be resolved against a contact. It used both the local contacts folders and the GAB, but since 2.0.289 it only uses the GAB, as we’ve had issues with users having unrelated contacts that happen to have the same user name.

To restore the old behaviour, you can use the plugin debugger (in the same folder the KOE plugin is installed in, normally C:\Program Files\Kopano\Kopano OL Extension) and set SendAs/ResolveLocal to true.

That still doesn’t explain why the domain name is wrong though.

I’m currently working on a new implementation of send-as, that resolves the email address the moment the share is added, that should prevent these issues in the future. Hopefully that’ll go into the nightly at some point this week.

Cheers,
Patrick

@psimpson

Ok thanks for your hint, but I do not finde “ResolveLocal” setting in SendAs part

rg
Christian

Hmm, that’s odd. Are you sure you have 2.0.289 installed? It looks like your plugindebugger is an older version. Can you check what windows explorer gives as the version under ‘Properties’?

@psimpson

Yes on the PC i checked it is 2.0.280 - but the problem is the same - i’ll update to 2.0.289 and try the setting - or is this obsolate for 2.0.280 ?

rg
Christian

For 2.0.280, this should not be the issue.

I’d recommend you wait for the update to send-as, as that should fix a lot of issues with it.

For now, you can check if ‘nameofshareduser’ resolves to one or more contacts if you enter it in the ‘Search people’ field in the ‘Find’ group on the Home ribbon. It should resolve to exactly one contact for send-as to work properly. If you have multiple, maybe you can delete a local contact.

Patrick

@psimpson

In this case the shared mailbox user is ‘office’ and there are multiple from external that also listed in the search if i enter ‘office’ in the search box - but that worked in front of my last update of z-push on the server ?
so maybe a downgrade of z-push vrom 2.4.1beta1+3-0 to 2.4.0 may fix this too ?

rg
Christian

@Manfred would have to weigh in on the z-push downgrade.

Another easy thing to try is to check your GAB, to see it has the proper ‘office’ contact, and resync it if it doesn’t.

the GAB is ok i checked that already and did also a resnyc for the GAB

Hi Christian,

In this case the shared mailbox user is ‘office’ and there are multiple from external that also listed in the search if i enter ‘office’ in the search box - but that worked in front of my last update of z-push on the server ?
so maybe a downgrade of z-push vrom 2.4.1beta1+3-0 to 2.4.0 may fix this too ?

You can of course try to downgrade but I doubt that it will solve the issue. The resolving happens in Outlook and not in Z-Push. Also as I mentioned above there were no changes regarding send as in Z-Push 2.4.1.

Manfred