Outlook stops syncing

Hello

The Outlook Profile of a Kopano User today “suddenly” stops syncing.
The state of syncronisation stays “disconnected”.

The user creates a new Outlook Profile and it starts syncronisation.
After some minutes the Message of " detected contact folders" appeared and Outlook is restarted.
Now the syncronisation not continued and stays disconnected.

In z-push log i found following errors

27/03/2018 10:27:25 [12219] [ERROR] [stein] ZPushAdmin::AdditionalFolderList(): state for device '2f34ad17b4d04adb9b41506d73411a82' of user 'stein' can not be found
27/03/2018 10:27:25 [12219] [WARN] [stein] /usr/share/z-push/lib/webservice/webservicedevice.php:173 Invalid argument supplied for foreach() (2)
27/03/2018 10:27:25 [18051] [ERROR] [stein] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'FolderSync' at 27/03/2018 10:27:25 with pid '12219' terminated unexpectedly or is still running.
27/03/2018 10:27:25 [18051] [ERROR] [stein] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.
27/03/2018 10:27:26 [18051] [ERROR] [stein] LoopDetection->ProcessLoopDetectionPreviousConnectionFailed(): Command 'FolderSync' at 27/03/2018 10:27:25 with pid '12219' terminated unexpectedly or is still running.
27/03/2018 10:27:26 [18051] [ERROR] [stein] Please check your logs for this PID and errors like PHP-Fatals or Apache segmentation faults and report your results to the Z-Push dev team.

In which logs should i search .
Any Idea of the problem or a solution

Thanks Bskoeln

hello @bskoeln,

KOE will create a logfile in %appdata%/temp/
there should be more info when it stops and why

coffee_is_life

I am not a log file expert… but in KOE log i found no errors.
In the apache error log at the time of outlook restart in the new profile I found :

[Tue Mar 27 11:05:42.954099 2018] [:error] [pid 19260] [client 192.168.123.26:55125] exception 'MAPIException' with message 'MAPI error ' in /usr/share/kopano-webapp/server/includes/core/class.mapisession.php:530\nStack trace:\n#0 /usr/share/kopano-webapp/server/includes/core/class.mapisession.php(530): mapi_openmsgstore(Resource id #5, '')\n#1 /usr/share/kopano-webapp/server/includes/core/class.operations.php(703): MAPISession->openMessageStore(NULL)\n#2 /usr/share/kopano-webapp/server/includes/core/class.operations.php(288): Operations->getFavoritesFolders(Resource id #77, Array)\n#3 /usr/share/kopano-webapp/server/includes/modules/class.hierarchymodule.php(387): Operations->getHierarchyList(Array)\n#4 /usr/share/kopano-webapp/server/includes/modules/class.hierarchymodule.php(85): HierarchyModule->hierarchyList()\n#5 /usr/share/kopano-webapp/server/includes/core/class.jsonrequest.php(57): HierarchyModule->execute()\n#6 /usr/share/kopano-webapp/kopano.php(137): JSONRequest->execute('{"zarafa":{"hie...')\n#7 {main}, referer: http://192.168.123.9/webapp/

??

bskoeln

Is is “only” one client getting this error?

looking in older apache error logs this error appears sometimes with various clients…

But this client ist the only not syncing…so far…

which version of “kopano-server”, “z-push”, “php-mapi” and “libkcmapi” are you using?

Kopano is 8.3.2.15 with php5-mapi Z-push is 2.3.7

t here are updates for both available:
depends on your environment kopano update
z-push is 2.4 availöable (now on next active sync protocoll), for testing i would suggest first install 2.3.9

information abour your system (distribution) and outlook version (with 32/64 bit) and KOE version would be grate aswell

coffee_is_life