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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Cotacts Full Name displayed as thml code

    Z-Push when using Kopano
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    • icey
      icey last edited by

      Dear,

      when i create a new contact with my iphone, in the created contact in webapp in the line full name something weird is shown:

      <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"><HTML><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><META NAME="Generator" CONTENT="Kopano HTML builder 1.0"><TITLE></TITLE></HEAD><BODY><!-- Converted from text/plain

      0_1520528033128_2018-03-08 17_52_58-Clipboard.png

      Iphone is connected via Exchange Profile and z-push.

      Hopefully somebody got an idea?

      Thanks in advance.

      Markus

      System:
      Debian 8
      core 8.6.80.45_0
      webapp 3.4.8.1285+740
      z-push 2.39

      1 Reply Last reply Reply Quote 0
      • Sebastian
        Sebastian Kopano last edited by

        This is related to Z-Push, I’m going to move this topic to the Z-Push forum.
        Could you provide a WBXML log of such operation?
        You can find more information on how to create one here: https://wiki.z-hub.io/display/ZP/Debugging

        Just enable the logging and create a new contact on your iphone. Check that it’s “not ok” in Webapp and then post the log here.
        It could be that it gets big if it runs for too long, so perhaps you need to upload is somewhere else.

        Cheers,
        Sebastian

        1 Reply Last reply Reply Quote 0
        • icey
          icey last edited by icey

          Hi Sebastian,

          thanks for you reply. Here is the log of such a contact:

          09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] -------- Start
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] cmd='Sync' devType='iPhone' devId='k56o6sg1kp4lt6jj6t55mfd4tk' getUser='icey' from='91.33.24.60' version='2.3.8' method='POST'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] Used timezone 'Europe/Amsterdam'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] ZPush::GetBackend(): trying autoload backend 'BackendKopano'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] BackendKopano using PHP-MAPI version: 8.6.80 - PHP version: 5.6.33-0+deb8u1
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] Request::ProcessHeaders() ASVersion: 14.0
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] ZPush::CommandNeedsProvisioning(0): true
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] FileStateMachine->GetState() read '12179' bytes from file: '/var/lib/z-push/k/t/k56o6sg1kp4lt6jj6t55mfd4tk-devicedata'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] ASDevice data loaded for user: 'icey'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] TopCollector(): Initialized mutexid Resource id #9 and memid Resource id #10.
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] TopCollector initialised with IPC provider 'IpcSharedMemoryProvider' with type '20'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] LoopDetection(): Initialized mutexid Resource id #11 and memid Resource id #12.
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] LoopDetection initialised with IPC provider 'IpcSharedMemoryProvider' with type '1337'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] ZPush::HierarchyCommand(0): false
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] DeviceManager->ProvisioningRequired('235981326') saved device key '235981326': false
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] DeviceManager->getPolicyName(): determined policy name: 'default'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] DeviceManager->getProvisioningPolicies(): loaded 'default' policy.
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] ZPush::CommandNeedsAuthentication(0): true
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] KopanoBackend->Logon(): Trying to authenticate user 'icey'..
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] KopanoBackend->openMessageStore('icey'): Found 'DEFAULT' store: 'Resource id #15'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] KopanoBackend->Logon(): User 'icey' is authenticated
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] Store supports properties containing Unicode characters.
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] ZPush::CommandNeedsPlainInput(0): false
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I  <Synchronize>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I   <Folders>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I    <Folder>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I     <SyncKey>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I      {9b7d20b7-5f8f-4d52-9d3b-db48dff2c9c5}283
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I     </SyncKey>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I     <FolderId>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I      U4cbd9
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I     </FolderId>
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] FileStateMachine->GetState() read '943' bytes from file: '/var/lib/z-push/k/t/k56o6sg1kp4lt6jj6t55mfd4tk-9b7d20b7-5f8f-4d52-9d3b-db48dff2c9c5-fd'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] SyncParameters->UseCPO('DEFAULT')
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] DeviceManager->GetBackendIdForFolderId(): folderid U4cbd9 => 067b4edf8aad467ea7cb8bfdc69584bbb22700000000
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] SyncCollections->AddCollection(): Folder id 'U4cbd9' : ref. PolicyKey '235981326', ref. Lifetime '1002', last sync at '1520525908'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] SyncCollections->AddCollection(): Updated reference PolicyKey '235981326', reference Lifetime '1002', Last sync at '1520525908'
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I     <GetChanges/>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I     <WindowSize>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I      25
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I     </WindowSize>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I     <Options>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I      <AirSyncBase:BodyPreference>
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] SyncParameters->UseCPO('DEFAULT')
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I       <AirSyncBase:Type>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        1
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I       </AirSyncBase:Type>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I       <AirSyncBase:TruncationSize>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        32768
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I       </AirSyncBase:TruncationSize>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I      </AirSyncBase:BodyPreference>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I     </Options>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I     <Perform>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I      <Add>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I       <ClientEntryId>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        14121
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I       </ClientEntryId>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I       <Data>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        <AirSyncBase:Body>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I         <AirSyncBase:Type>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I          1
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I         </AirSyncBase:Type>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I         <AirSyncBase:Data/>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        </AirSyncBase:Body>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        <POOMCONTACTS:CompanyName>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I         xxxx
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        </POOMCONTACTS:CompanyName>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        <POOMCONTACTS:FileAs>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I         Stapf, Helmut
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        </POOMCONTACTS:FileAs>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        <POOMCONTACTS:FirstName>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I         Helmut
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        </POOMCONTACTS:FirstName>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        <POOMCONTACTS:HomePhoneNumber>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I         +490000000
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        </POOMCONTACTS:HomePhoneNumber>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        <POOMCONTACTS:LastName>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I         Stapf
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        </POOMCONTACTS:LastName>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I        <POOMCONTACTS:Picture/>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I       </Data>
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] Sync->getImporter(): initialize importer
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] Sync->loadStates(): loading states for folder 'U4cbd9'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] FileStateMachine->GetState() read '15' bytes from file: '/var/lib/z-push/k/t/k56o6sg1kp4lt6jj6t55mfd4tk-9b7d20b7-5f8f-4d52-9d3b-db48dff2c9c5-283'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] FileStateMachine->CleanStates(): Deleting file: '/var/lib/z-push/k/t/k56o6sg1kp4lt6jj6t55mfd4tk-9b7d20b7-5f8f-4d52-9d3b-db48dff2c9c5-fs-281'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] ZPush::GetAdditionalSyncFolderStore('067b4edf8aad467ea7cb8bfdc69584bbb22700000000'): 'false'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] BackendKopano->GetImporter() folderid: '067b4edf8aad467ea7cb8bfdc69584bbb22700000000'
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] ImportChangesICS->Config(): initializing importer with state: 0xda0400008b230200
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] ImportChangesICS->LoadConflicts(): will be loaded later if necessary
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] LoopDetection->SetSyncStateUsage(): uuid: 9b7d20b7-5f8f-4d52-9d3b-db48dff2c9c5  counter: 283
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] MAPIProvider->setASbody either type or data are not set. Setting to empty body
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] Sync->importMessage(): message imported
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I      </Add>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I     </Perform>
09/03/2018 17:48:14 [27496] [ INFO] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] Processed '1' incoming changes
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] FileStateMachine->SetState() written 252 bytes on file: '/var/lib/z-push/k/t/k56o6sg1kp4lt6jj6t55mfd4tk-9b7d20b7-5f8f-4d52-9d3b-db48dff2c9c5-fs-283'
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I    </Folder>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I   </Folders>
09/03/2018 17:48:14 [27496] [WBXML] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] I  </Synchronize>
09/03/2018 17:48:14 [27496] [DEBUG] [icey] [k56o6sg1kp4lt6jj6t55mfd4tk] HandleSync(): Start Output

          Is this enough or do you need more info?
          In webapp it is shown like this:

          <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"><HTML><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><META NAME="Generator" CONTENT="Kopano HTML builder 1.0"><TITLE></TITLE></HEAD><BODY><!-- Converted from text/plain

          Even when i change the full name to the right input, after short time it is shown like this again.

          Thanks in advance

          Markus

          1 Reply Last reply Reply Quote 0
          • Sebastian
            Sebastian Kopano last edited by

            At the end of the request there is a WBXML-Input line which contains all the raw data, ideal to debug. Could you post the entire string logged there?
            Be aware that all the data (phone numbers, name etc) is encoded in this value, so you should use some dummy data when creating the item.

            1 Reply Last reply Reply Quote 0
            • icey
              icey last edited by

              i think i found something… after my cellphone synced, outlook synced aswell and there is the mysterious entry:

              09/03/2018 17:48:15 [30709] [DEBUG] [icey] [13a94fc94d824252a2e6ba020e12f1fa] SyncCollections->AddCollection(): Updated reference PolicyKey '-1', reference Lifetime '3540', Last sync at '1520614095'
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I     <DeletesAsMoves>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I      0
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I     </DeletesAsMoves>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I     <GetChanges>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I      0
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I     </GetChanges>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I     <WindowSize>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I      512
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I     </WindowSize>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I     <Options>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I      <FilterType>
09/03/2018 17:48:15 [30709] [DEBUG] [icey] [13a94fc94d824252a2e6ba020e12f1fa] SyncParameters->UseCPO('DEFAULT')
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I       0
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I      </FilterType>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I      <AirSyncBase:BodyPreference>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I       <AirSyncBase:Type>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I        2
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I       </AirSyncBase:Type>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I       <AirSyncBase:AllOrNone>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I        1
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I       </AirSyncBase:AllOrNone>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I      </AirSyncBase:BodyPreference>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I     </Options>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I     <Perform>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I      <Modify>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I       <ServerEntryId>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I        U4cbd9:067b4edf8aad467ea7cb8bfdc69584bb40bc00000000
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I       </ServerEntryId>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I       <Data>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I        <AirSyncBase:Body>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I         <AirSyncBase:Type>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I          2
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I         </AirSyncBase:Type>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I         <AirSyncBase:Data>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I          <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<META NAME="Generator" CONTENT="Kopano HTML builder 1.0">
<TITLE></TITLE>
</HEAD>
<BODY>
<!-- Converted from text/plain format -->

<P><FONT STYLE="font-family: courier" SIZE=2>
</FONT>
</P>

</BODY></HTML>
09/03/2018 17:48:15 [30709] [DEBUG] [icey] [13a94fc94d824252a2e6ba020e12f1fa] StringStreamWrapper::stream_open(): initialized stream length: 341 - HTML-safe-truncate: false
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I         </AirSyncBase:Data>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I        </AirSyncBase:Body>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I        <POOMCONTACTS:FileAs>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I         Glück, Helmut
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I        </POOMCONTACTS:FileAs>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I        <POOMCONTACTS:FirstName>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I         Helmut
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I        </POOMCONTACTS:FirstName>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I        <POOMCONTACTS:HomePhoneNumber>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I         +49000000
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I        </POOMCONTACTS:HomePhoneNumber>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I        <POOMCONTACTS:CompanyName>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I         XXXXX
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I        </POOMCONTACTS:CompanyName>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I        <POOMCONTACTS:LastName>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I         Glück
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I        </POOMCONTACTS:LastName>
09/03/2018 17:48:15 [30709] [WBXML] [icey] [13a94fc94d824252a2e6ba020e12f1fa] I       </Data>
09/03/2018 17:48:15 [30709] [DEBUG] [icey] [13a94fc94d824252a2e6ba020e12f1fa] Sync->getImporter(): initialize importer
09/03/2018 17:48:15 [30709] [DEBUG] [icey] [13a94fc94d824252a2e6ba020e12f1fa] Sync->loadStates(): loading states for folder 'U4cbd9'

              is this perhaps the prob? so it would be outlook which messes around… :(

              Cheers Markus

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              • Sebastian
                Sebastian Kopano last edited by

                It’s normal that changes are synchronized TO outlook as well, but Outlook seems to be modifying it and synchronizing it back.
                Then still, that data is in the <Body>-Tag, which are the notes of your contact. AirSyncBase:Type is 2 which means HTML - so this is correct itself.
                This could also be a webapp issue.

                You mentioned that it breaks again after you fix it, which would indicate that some other device/sync is messing with it.
                Does this also happen when you close Outlook completely?

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                • icey
                  icey last edited by

                  when i correct the contact in webapp with outlook closed, evreything is kept fine. As soon as i start outlook, the contact is messed up again. so i installed z-push 2.4
                  no change
                  when i add a contact in outlook, the contact is fine in webapp and on phone.
                  when i add a contact in webapp, after syncing with outlook its messed up…

                  Something real strange…

                  Cheers Markus

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                  • Sebastian
                    Sebastian Kopano last edited by

                    OK, then please do the following (again).

                    1. connect iphone & ol, wait for them to go into ping (no activity in log)
                    2. clear log
                    3. create test contact on iPhone
                    4. let everybody do its thing
                    5. when contact is broken in webapp, stop/copy log

                    and post it here. You could still redact parts/ids of it, but I would like to see it entirely.

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                    • icey
                      icey last edited by

                      Hi Sebastian,

                      sorry for my late answer. But i wanted to be sure that the issue is solved by now. After updating to z-push 2.4, no more errors appeared, and the changes made in DeskApp or WebApp are saved correctly. Even Outlook stopped messing around ^^
                      So i think it was an issue in z-push 2.38 and 2.39

                      Thanks for your help!!

                      Cheers
                      Markus

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