[solved] centos 7.4.1708, Kopano 8.5.0.1-2.1.x86_64, no outgoing mail

Hello,

the last update created some hazzle. First, after the update to Kopano 8.5.0.1 all config files in /etc/kopano disappeared or were renamed to .rpmsave. After restoring from backup this could be solved easily.

But now kopano does no longer send outgoing mails. Incoming is fine but if I try to send email the Mail keeps sitting in the outbox folder forever. There is no difference if I try to send via webapp, outlook (active sync AND mapi) or ipad.

Did anyone see the same behavior? Any Ideas how to fix this? System was working fine until the update kicked in.

Thanx in Advance

Harry

in spooler.log:

Sun Feb 11 12:23:04 2018: [crit   ] [  828] CreateProfileTemp(): ConfigureMsgService failed 80040115: network error
Sun Feb 11 12:23:04 2018: [warning] [  828] CreateProfileTemp failed: 80040115: network error
Sun Feb 11 12:23:04 2018: [error  ] [  828] Unable to open admin session: network error (80040115)
Sun Feb 11 12:49:36 2018: [warning] [  828] Still waiting for 0 thread(s) to exit.
Sun Feb 11 12:49:36 2018: [warning] Config warning: Option 'always_send_utf8' is not used anymore.
Sun Feb 11 12:49:37 2018: [=======] [ 3011] Starting kopano-spooler version 8.5.0.1 (pid 3011)
Sun Feb 11 13:00:58 2018: [warning] [ 3011] Still waiting for 0 thread(s) to exit.
Sun Feb 11 13:00:58 2018: [warning] Config warning: Option 'always_send_utf8' is not used anymore.
Sun Feb 11 13:00:58 2018: [=======] [ 3394] Starting kopano-spooler version 8.5.0.1 (pid 3394)
Sun Feb 11 13:04:11 2018: [warning] [ 3394] Table reload requested, breaking server connection
Sun Feb 11 13:04:11 2018: [warning] [ 3394] Server connection lost. Reconnecting in 3 seconds...
Sun Feb 11 13:05:57 2018: [error  ] [ 3394] Unable to get outgoing queue count: network error (80040115)
Sun Feb 11 13:05:57 2018: [warning] [ 3394] ProcessQueue: ProcessAllEntries failed 80040115
Sun Feb 11 13:05:57 2018: [warning] [ 3394] Server connection lost. Reconnecting in 3 seconds...
Sun Feb 11 13:06:13 2018: [warning] [ 3394] Table reload requested, breaking server connection
Sun Feb 11 13:06:13 2018: [warning] [ 3394] Server connection lost. Reconnecting in 3 seconds...

Hello @harry63,

first a questions:
how are you accessing your kopano-server, via socket or tcp pipe?

second a hint: incrase your spooler-log-level (log_level = 5 # Loglevel (0(none), 1(crit), 2(err), 3(warn), 4(notice), 5(info), 6(debug)))

coffee_is_life

CentOS 7.4.1708
Mariadb-5.5.56-2
KC 8.5.4.0-9.1
WebApp 3.4.5.1202-47.1 external Server - TCP-Socket
Z-Push 2.3.9+0-90.1
PHP-MAPI 8.5.4.0-9.1
PHP 5.6.25 with Zend OPcache v7.0.6-dev
DeskApp 1.5.0
Outlook 2016(64bit) KOE 1.6.282
Outlook 2010 -Zarafa 7.2.6

Hello, @Coffee_is_life,

thank you for your time and reply :)

in the meantime I got it fixed by switching the config files to the .rpmnew versions.

It seems to me as some of the outdated configuration options created this.

so thank you again

harry

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