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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Incident: kopano-search and kopano-presence services not stopping gracefully

    Kopano Groupware Core
    kopano-search stopping init script
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    • darootler
      darootler last edited by

      I just upgraded to Kopano Core 8.3.0-585 and this problem is still present.

      Regards
      Richard

      1 Reply Last reply Reply Quote 0
      • darootler
        darootler last edited by

        I just upgraded to Kopano Core 8.3.0-618 and this problem is still present.

        Regards
        Richard

        1 Reply Last reply Reply Quote 0
        • darootler
          darootler last edited by

          I just upgraded to Kopano Core 8.3.0-694 and this problem is still present.

          Regards
          Richard

          1 Reply Last reply Reply Quote 0
          • fbartels
            fbartels Kopano @darootler last edited by fbartels

            @darootler thanks for reporting. I created https://jira.kopano.io/browse/KC-522 for this.

            Regards Felix

            Resources:
            https://kopano.com/blog/how-to-get-kopano/
            https://documentation.kopano.io/
            https://kb.kopano.io/

            Support overview:
            https://kopano.com/support/

            darootler 1 Reply Last reply Reply Quote 0
            • darootler
              darootler @fbartels last edited by

              @fbartels

              Thank you!

              Regards
              Richard

              1 Reply Last reply Reply Quote 0
              • fbartels
                fbartels Kopano @darootler last edited by

                Hi @darootler ,

                we just closed https://jira.kopano.io/browse/KC-522 since we are not able to reproduce this error any longer. can you confirm?

                Regards Felix

                Resources:
                https://kopano.com/blog/how-to-get-kopano/
                https://documentation.kopano.io/
                https://kb.kopano.io/

                Support overview:
                https://kopano.com/support/

                darootler 1 Reply Last reply Reply Quote 0
                • darootler
                  darootler @fbartels last edited by darootler

                  @fbartels

                  I am still having this issue. I am using Kopano 8.4.0-125.

                  user@host:~$ sudo systemctl stop kopano-presence.service
user@host:~$ sudo systemctl status kopano-presence.service
● kopano-presence.service - Kopano Core Presence Daemon
   Loaded: loaded (/lib/systemd/system/kopano-presence.service; enabled; vendor
   Active: failed (Result: signal) since Tue 2017-03-28 16:54:17 CEST; 6s ago
  Process: 19362 ExecStart=/usr/sbin/kopano-presence -F (code=killed, signal=KIL
 Main PID: 19362 (code=killed, signal=KILL)

Mar 28 16:52:19 host systemd[1]: Started Kopano Core Presence Daemon.
Mar 28 16:52:19 host kopano-presence[19362]: 2017-03-28 16:52:19,925 - presenc
Mar 28 16:52:19 host kopano-presence[19362]: 2017-03-28 16:52:19,933 - presenc
Mar 28 16:52:19 host kopano-presence[19362]:  * Running on http://0.0.0.0:1234
Mar 28 16:52:47 host systemd[1]: Stopping Kopano Core Presence Daemon...
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: State 'stop-sigterm'
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: Main process exited,
Mar 28 16:54:17 host systemd[1]: Stopped Kopano Core Presence Daemon.
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: Unit entered failed
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: Failed with result '
lines 1-16/16 (END)
● kopano-presence.service - Kopano Core Presence Daemon
   Loaded: loaded (/lib/systemd/system/kopano-presence.service; enabled; vendor preset: enabled)
   Active: failed (Result: signal) since Tue 2017-03-28 16:54:17 CEST; 6s ago
  Process: 19362 ExecStart=/usr/sbin/kopano-presence -F (code=killed, signal=KILL)
 Main PID: 19362 (code=killed, signal=KILL)

Mar 28 16:52:19 host systemd[1]: Started Kopano Core Presence Daemon.
Mar 28 16:52:19 host kopano-presence[19362]: 2017-03-28 16:52:19,925 - presence - INFO - starting presence
Mar 28 16:52:19 host kopano-presence[19362]: 2017-03-28 16:52:19,933 - presence - INFO - spreed: plugin enabled
Mar 28 16:52:19 host kopano-presence[19362]:  * Running on http://0.0.0.0:1234/ (Press CTRL+C to quit)
Mar 28 16:52:47 host systemd[1]: Stopping Kopano Core Presence Daemon...
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: State 'stop-sigterm' timed out. Killing.
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: Main process exited, code=killed, status=9/KILL
Mar 28 16:54:17 host systemd[1]: Stopped Kopano Core Presence Daemon.
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: Unit entered failed state.
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: Failed with result 'signal'.

                  Regards
                  Richard

                  fbartels 1 Reply Last reply Reply Quote 0
                  • fbartels
                    fbartels Kopano @darootler last edited by

                    @darootler just did an upgrade to latest master, but still no error.

                    [...]
Setting up kopano-presence (8.4.0~131-37.1) ...
[...]
root@felixkc522:~# systemctl status kopano-presence.service 
● kopano-presence.service - Kopano Core Presence Daemon
   Loaded: loaded (/lib/systemd/system/kopano-presence.service; enabled; vendor preset: enabled)
   Active: active (running) since Tue 2017-03-28 16:39:20 CEST; 16s ago
 Main PID: 3528 (kopano-presence)
   CGroup: /system.slice/kopano-presence.service
           └─3528 /usr/bin/python /usr/sbin/kopano-presence -F

Mar 28 16:39:20 felixkc522 systemd[1]: Stopped Kopano Core Presence Daemon.
Mar 28 16:39:20 felixkc522 systemd[1]: Started Kopano Core Presence Daemon.
Mar 28 16:39:20 felixkc522 kopano-presence[3528]:  * Running on http://0.0.0.0:1234/ (Press CTRL+C to quit)
root@felixkc522:~# systemctl stop kopano-presence.service 
root@felixkc522:~# systemctl status kopano-presence.service 
● kopano-presence.service - Kopano Core Presence Daemon
   Loaded: loaded (/lib/systemd/system/kopano-presence.service; enabled; vendor preset: enabled)
   Active: inactive (dead) since Tue 2017-03-28 16:39:43 CEST; 1s ago
 Main PID: 3528 (code=exited, status=0/SUCCESS)

Mar 28 16:39:20 felixkc522 systemd[1]: Stopped Kopano Core Presence Daemon.
Mar 28 16:39:20 felixkc522 systemd[1]: Started Kopano Core Presence Daemon.
Mar 28 16:39:20 felixkc522 kopano-presence[3528]:  * Running on http://0.0.0.0:1234/ (Press CTRL+C to quit)
Mar 28 16:39:43 felixkc522 systemd[1]: Stopping Kopano Core Presence Daemon...
Mar 28 16:39:43 felixkc522 systemd[1]: Stopped Kopano Core Presence Daemon.
root@felixkc522:~#

                    PS: please use code blocks instead of screenshots

                    Regards Felix

                    Resources:
                    https://kopano.com/blog/how-to-get-kopano/
                    https://documentation.kopano.io/
                    https://kb.kopano.io/

                    Support overview:
                    https://kopano.com/support/

                    darootler 2 Replies Last reply Reply Quote 0
                    • darootler
                      darootler @fbartels last edited by darootler

                      @fbartels

                      I am still having this issue. Any suggestions? Any ideas?

                      This is driving me crazing because sometimes Ubuntu won’t shutdown and just hangs during a reboot…

                      Regards
                      Richard

                      1 Reply Last reply Reply Quote 0
                      • darootler
                        darootler last edited by

                        I am able to pinn down the problem:

                        kopano-presence and kopano-search is stopping well if “log_method” is set to “file”. If “log_method” is set to “syslog” both services will not stop properly.

                        Can someone confirm this behavior?

                        Regards
                        Richard

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                        • hpvb
                          hpvb last edited by

                          I see the same issue with kopano-search. I have not tried to change my log_method from syslog to file, however.

                          With log_method set to syslog kopano-search also does not stop gracefully for me.

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                          • darootler
                            darootler @fbartels last edited by

                            @fbartels

                            Could you please reopen the related ticket and update it?

                            Thanks
                            Richard

                            fbartels 1 Reply Last reply Reply Quote 0
                            • fbartels
                              fbartels Kopano @darootler last edited by

                              @darootler I still want to reproduce the error locally so that I have something on hand to give to a developer and verify the fix. Once I had time to do so, I’ll create a new ticket.

                              Regards Felix

                              Resources:
                              https://kopano.com/blog/how-to-get-kopano/
                              https://documentation.kopano.io/
                              https://kb.kopano.io/

                              Support overview:
                              https://kopano.com/support/

                              darootler 1 Reply Last reply Reply Quote 0
                              • darootler
                                darootler @fbartels last edited by

                                @fbartels

                                Sure, thank you.

                                Regards
                                Richard

                                fbartels 1 Reply Last reply Reply Quote 0
                                • fbartels
                                  fbartels Kopano @darootler last edited by

                                  ok, with the additional of information that syslog logging has to be enabled for the error to occur I was able to reproduce this isse. https://jira.kopano.io/browse/KC-643 has been created to resolve this issue.

                                  Regards Felix

                                  Resources:
                                  https://kopano.com/blog/how-to-get-kopano/
                                  https://documentation.kopano.io/
                                  https://kb.kopano.io/

                                  Support overview:
                                  https://kopano.com/support/

                                  1 Reply Last reply Reply Quote 0
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