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    Statement regarding the closure of the Kopano community forum and the end of the community edition

    Incident: kopano-search and kopano-presence services not stopping gracefully

    Kopano Groupware Core
    kopano-search stopping init script
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    • darootler
      darootler last edited by

      Date Seen
      Approximately 05.12.2016, this problem occurs since Zarafa 7.2.3.

      Versions
      Ubuntu 16.04.1 LTS
      Kopano 8.3.0-534
      Apache 2.4.18
      MySQL 5.7.16

      Bug Description
      Stopping the kopano-search or the kopano-presence service cannot be done gracefully and will be timed out. The processes will be killed by systemd.

      Severity
      Major

      Steps to Reproduce
      Stop kopano-search or kopano-presence service and review the logs:
      0_1483745130023_upload-ff772b20-7021-4914-bee9-6b366d94c506

      Actual Behavior
      It’s not possible to stop kopano-search and kopano-presence gracefully. Systemd kills the processes after a 30 second timeout wich leads to unexpected reboot times.

      Expected Behavior
      The processes can be terminated gracefully.

      Troubleshooting/Testing Steps Attempted
      Maybe there are some changes needed in the init scripts. I didn’t touch them.

      Workaround
      Just sit back and wait an extra minute.

      fbartels 2 Replies Last reply Reply Quote 0
      • darootler
        darootler last edited by

        I just upgraded to Kopano Core 8.3.0-585 and this problem is still present.

        Regards
        Richard

        1 Reply Last reply Reply Quote 0
        • darootler
          darootler last edited by

          I just upgraded to Kopano Core 8.3.0-618 and this problem is still present.

          Regards
          Richard

          1 Reply Last reply Reply Quote 0
          • darootler
            darootler last edited by

            I just upgraded to Kopano Core 8.3.0-694 and this problem is still present.

            Regards
            Richard

            1 Reply Last reply Reply Quote 0
            • fbartels
              fbartels Kopano @darootler last edited by fbartels

              @darootler thanks for reporting. I created https://jira.kopano.io/browse/KC-522 for this.

              Regards Felix

              Resources:
              https://kopano.com/blog/how-to-get-kopano/
              https://documentation.kopano.io/
              https://kb.kopano.io/

              Support overview:
              https://kopano.com/support/

              darootler 1 Reply Last reply Reply Quote 0
              • darootler
                darootler @fbartels last edited by

                @fbartels

                Thank you!

                Regards
                Richard

                1 Reply Last reply Reply Quote 0
                • fbartels
                  fbartels Kopano @darootler last edited by

                  Hi @darootler ,

                  we just closed https://jira.kopano.io/browse/KC-522 since we are not able to reproduce this error any longer. can you confirm?

                  Regards Felix

                  Resources:
                  https://kopano.com/blog/how-to-get-kopano/
                  https://documentation.kopano.io/
                  https://kb.kopano.io/

                  Support overview:
                  https://kopano.com/support/

                  darootler 1 Reply Last reply Reply Quote 0
                  • darootler
                    darootler @fbartels last edited by darootler

                    @fbartels

                    I am still having this issue. I am using Kopano 8.4.0-125.

                    user@host:~$ sudo systemctl stop kopano-presence.service
user@host:~$ sudo systemctl status kopano-presence.service
● kopano-presence.service - Kopano Core Presence Daemon
   Loaded: loaded (/lib/systemd/system/kopano-presence.service; enabled; vendor
   Active: failed (Result: signal) since Tue 2017-03-28 16:54:17 CEST; 6s ago
  Process: 19362 ExecStart=/usr/sbin/kopano-presence -F (code=killed, signal=KIL
 Main PID: 19362 (code=killed, signal=KILL)

Mar 28 16:52:19 host systemd[1]: Started Kopano Core Presence Daemon.
Mar 28 16:52:19 host kopano-presence[19362]: 2017-03-28 16:52:19,925 - presenc
Mar 28 16:52:19 host kopano-presence[19362]: 2017-03-28 16:52:19,933 - presenc
Mar 28 16:52:19 host kopano-presence[19362]:  * Running on http://0.0.0.0:1234
Mar 28 16:52:47 host systemd[1]: Stopping Kopano Core Presence Daemon...
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: State 'stop-sigterm'
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: Main process exited,
Mar 28 16:54:17 host systemd[1]: Stopped Kopano Core Presence Daemon.
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: Unit entered failed
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: Failed with result '
lines 1-16/16 (END)
● kopano-presence.service - Kopano Core Presence Daemon
   Loaded: loaded (/lib/systemd/system/kopano-presence.service; enabled; vendor preset: enabled)
   Active: failed (Result: signal) since Tue 2017-03-28 16:54:17 CEST; 6s ago
  Process: 19362 ExecStart=/usr/sbin/kopano-presence -F (code=killed, signal=KILL)
 Main PID: 19362 (code=killed, signal=KILL)

Mar 28 16:52:19 host systemd[1]: Started Kopano Core Presence Daemon.
Mar 28 16:52:19 host kopano-presence[19362]: 2017-03-28 16:52:19,925 - presence - INFO - starting presence
Mar 28 16:52:19 host kopano-presence[19362]: 2017-03-28 16:52:19,933 - presence - INFO - spreed: plugin enabled
Mar 28 16:52:19 host kopano-presence[19362]:  * Running on http://0.0.0.0:1234/ (Press CTRL+C to quit)
Mar 28 16:52:47 host systemd[1]: Stopping Kopano Core Presence Daemon...
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: State 'stop-sigterm' timed out. Killing.
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: Main process exited, code=killed, status=9/KILL
Mar 28 16:54:17 host systemd[1]: Stopped Kopano Core Presence Daemon.
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: Unit entered failed state.
Mar 28 16:54:17 host systemd[1]: kopano-presence.service: Failed with result 'signal'.

                    Regards
                    Richard

                    fbartels 1 Reply Last reply Reply Quote 0
                    • fbartels
                      fbartels Kopano @darootler last edited by

                      @darootler just did an upgrade to latest master, but still no error.

                      [...]
Setting up kopano-presence (8.4.0~131-37.1) ...
[...]
root@felixkc522:~# systemctl status kopano-presence.service 
● kopano-presence.service - Kopano Core Presence Daemon
   Loaded: loaded (/lib/systemd/system/kopano-presence.service; enabled; vendor preset: enabled)
   Active: active (running) since Tue 2017-03-28 16:39:20 CEST; 16s ago
 Main PID: 3528 (kopano-presence)
   CGroup: /system.slice/kopano-presence.service
           └─3528 /usr/bin/python /usr/sbin/kopano-presence -F

Mar 28 16:39:20 felixkc522 systemd[1]: Stopped Kopano Core Presence Daemon.
Mar 28 16:39:20 felixkc522 systemd[1]: Started Kopano Core Presence Daemon.
Mar 28 16:39:20 felixkc522 kopano-presence[3528]:  * Running on http://0.0.0.0:1234/ (Press CTRL+C to quit)
root@felixkc522:~# systemctl stop kopano-presence.service 
root@felixkc522:~# systemctl status kopano-presence.service 
● kopano-presence.service - Kopano Core Presence Daemon
   Loaded: loaded (/lib/systemd/system/kopano-presence.service; enabled; vendor preset: enabled)
   Active: inactive (dead) since Tue 2017-03-28 16:39:43 CEST; 1s ago
 Main PID: 3528 (code=exited, status=0/SUCCESS)

Mar 28 16:39:20 felixkc522 systemd[1]: Stopped Kopano Core Presence Daemon.
Mar 28 16:39:20 felixkc522 systemd[1]: Started Kopano Core Presence Daemon.
Mar 28 16:39:20 felixkc522 kopano-presence[3528]:  * Running on http://0.0.0.0:1234/ (Press CTRL+C to quit)
Mar 28 16:39:43 felixkc522 systemd[1]: Stopping Kopano Core Presence Daemon...
Mar 28 16:39:43 felixkc522 systemd[1]: Stopped Kopano Core Presence Daemon.
root@felixkc522:~#

                      PS: please use code blocks instead of screenshots

                      Regards Felix

                      Resources:
                      https://kopano.com/blog/how-to-get-kopano/
                      https://documentation.kopano.io/
                      https://kb.kopano.io/

                      Support overview:
                      https://kopano.com/support/

                      darootler 2 Replies Last reply Reply Quote 0
                      • darootler
                        darootler @fbartels last edited by darootler

                        @fbartels

                        I am still having this issue. Any suggestions? Any ideas?

                        This is driving me crazing because sometimes Ubuntu won’t shutdown and just hangs during a reboot…

                        Regards
                        Richard

                        1 Reply Last reply Reply Quote 0
                        • darootler
                          darootler last edited by

                          I am able to pinn down the problem:

                          kopano-presence and kopano-search is stopping well if “log_method” is set to “file”. If “log_method” is set to “syslog” both services will not stop properly.

                          Can someone confirm this behavior?

                          Regards
                          Richard

                          1 Reply Last reply Reply Quote 0
                          • hpvb
                            hpvb last edited by

                            I see the same issue with kopano-search. I have not tried to change my log_method from syslog to file, however.

                            With log_method set to syslog kopano-search also does not stop gracefully for me.

                            1 Reply Last reply Reply Quote 0
                            • darootler
                              darootler @fbartels last edited by

                              @fbartels

                              Could you please reopen the related ticket and update it?

                              Thanks
                              Richard

                              fbartels 1 Reply Last reply Reply Quote 0
                              • fbartels
                                fbartels Kopano @darootler last edited by

                                @darootler I still want to reproduce the error locally so that I have something on hand to give to a developer and verify the fix. Once I had time to do so, I’ll create a new ticket.

                                Regards Felix

                                Resources:
                                https://kopano.com/blog/how-to-get-kopano/
                                https://documentation.kopano.io/
                                https://kb.kopano.io/

                                Support overview:
                                https://kopano.com/support/

                                darootler 1 Reply Last reply Reply Quote 0
                                • darootler
                                  darootler @fbartels last edited by

                                  @fbartels

                                  Sure, thank you.

                                  Regards
                                  Richard

                                  fbartels 1 Reply Last reply Reply Quote 0
                                  • fbartels
                                    fbartels Kopano @darootler last edited by

                                    ok, with the additional of information that syslog logging has to be enabled for the error to occur I was able to reproduce this isse. https://jira.kopano.io/browse/KC-643 has been created to resolve this issue.

                                    Regards Felix

                                    Resources:
                                    https://kopano.com/blog/how-to-get-kopano/
                                    https://documentation.kopano.io/
                                    https://kb.kopano.io/

                                    Support overview:
                                    https://kopano.com/support/

                                    1 Reply Last reply Reply Quote 0
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